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2.6. Error 1935 during installation
Last Updated: June 2016
Issue:
During installation the user will receive an Error 1935 regarding a licensing issue with Nuance.
Solution #1:
Stop the Windows Installer service within Control Panel > Administrative Tools > Services.
1. Navigate to Control Panel > Administrative Tools > Services
2. Find "Windows Installer" and open it
3. Under the General Tab choose "Stop" to stop the service
4. Under the General Tab ensure that the Startup Type is set to "Manual"
Solution #2:
If you are running a Group Policy environment, there is a rule that can interfere with the proper launching of the Nuance Licensing Service required for the installation.
The rule in question is "System Cryptography: Use FIPS compliant Algorithms for encryption, hashing, and signing." This policy needs to be disabled in order for the installation to complete successfully.
If you are still experiencing the error after performing these steps, please see the Knowledge Book Entry for Error 1920 during installation.