Home → Kurzweil 1000 (K1000) → Kurzweil 1000: Troubleshooting → Unable to Complete Activation

2.1. Unable to Complete Activation

Applies to Versions:  Kurzweil 1000

Issue Summary #1:

When attempting to complete the Activation/Registration steps, the user is prompted that they must have Administrative Privileges to continue.

Troubleshooting Steps:

• Kurzweil 1000 requires that a user have Administrative Privileges on a local machine when activating the product.  This means that the user account should be classified as an "Administrator" in the operating system.
• If you use Windows Vista/7/8/10, a security feature called User Account Control (UAC) may prevent Kurzweil from activating even when logged in as the Administrator.  This means that before you can activate, you must either turn off UAC in Windows or right-click (Shift+F10) the Kurzweil 1000 shortcut on the desktop and select Run as Administrator.

 

Issue Summary #2:

When attempting to complete the Activation/Registration steps, the "Confirm Password" box is grayed out and does not allow any text to be entered.

Troubleshooting Steps:

This issue has been addressed in recent patches.  Please patch up to the latest release for your version of Kurzweil 1000.

For information regarding updating / patching your Kurzweil 1000, please see our "Guide to updating / patching Kurzweil 1000" (http://helpspot.sopriswest.com/index.php?pg=kb.page&id=1416)

Knowledge Tags

Registration  /