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4.20. OpticPro A320 Troubleshooting
Last Updated: Oct 2022
Combination: Plustek OpticPro A320 (E/L) + Kurzweil 1000 v14 + Windows 10
Problem:
It appears there have been multiple OpticPro A320x models. The current models are the A320E and the A320L (L for LED lights).
However, the older OpticPro A320 model drivers (without an E or L) may resolve with simply an “A3” device name in K1000. If that’s the case, K1000 may not scan with the device properly.
Troubleshooting:
Download and install the OpticPro A320E drivers here: https://plustek.com/us/products/flatbed-scanners/opticpro-a320e/support.php
Choose to do a complete install and restart.
Before launching K1000, have the user press the scan button on the scanner to attempt a scan. This will warm the scanner up as it falls asleep constantly.
Then close out of any scanning app after the scan takes place, and then launch K1000.
Within Settings > Scanning of K1000, select Plustek OpticPro A320-TWAIN as the Scanner Source and attempt a scan with that.