Home → Kurzweil 1000 (K1000) → Kurzweil 1000: Troubleshooting → How to add exceptions for Norton 360

2.11. How to add exceptions for Norton 360

Issue:

If Kurzweil 1000 has errors during the install or is giving you errors on launch after an install and you have Norton 360, please see the steps below to attempt to resolve the issue(s).

Steps to Resolve:

1. Open Norton 360
2. Select the dropdown option on the OPEN button to the right of Device Security
3. Select Performance
4. Select Settings from here at the top right
5. Select Antivirus
6. Select the Scans and Risks Tab
7. Using the configure option add exclusions for "Real Time Exclusions" and "Scan Exclusions" for these folders:

C:\ProgramData\ABBYY
C:\Program Files (x86)\Kurzweil Educational Systems

8. Remove Kurzweil 1000
9. Reboot the computer
10. Reinstall Kurzweil 1000

Note: See the captures attached for examples of some of the Norton 360 settings screens.