Home → Kurzweil 1000 (K1000) → Kurzweil 1000: Troubleshooting → Error: K1000 crashes during recognition/orientation; ABBYY issue
2.10. Error: K1000 crashes during recognition/orientation; ABBYY issue
Last updated: January 2018
Problem:
In some environments with additional GPO security policies in place, K1000 may unexpectedly quit during the orientation or OCR process after a scanning.
This issue mostly occurs on Windows 10 computers.
Solution:
Make sure that the applicable user or user group has Full Control of the %programdata%\ABBYY folder. If you’re unsure of what user group is applicable, you can add the universal Everyone user group.
If that doesn’t work, try giving users Full Control of additional folders and registry keys:
HKLM\Software\Wow6432Node\KESI
HKCU\Software\KESI
C:\Program Files (x86)\Kurzweil Educational Systems
Alternate solution:
Set Kurzweil 1000 to run as administrator, this may elevate privileges and get around this issue. If this works, it's recommended to set Kurzweil 1000 to run as admin from the shortcut properties.