1.1. Kurzweil Education Supported Products Policy

Applies to: Kurzweil 1000 and Kurzweil 3000 Products

We provide free technical support for the supported product versions listed below. Please note that the latest patch/update for the applicable version is required to ensure compatibility with the supported operating systems.

Please contact our sales department if you are interested in upgrading.

Supported Products
Windows
Product Line	Version	Operating System Compatibility
Kurzweil3000.com	N/A	Supported web browsers and devices
Kurzweil 3000	22	Windows 11, 10
Kurzweil 3000	20	Windows 11, 10
Kurzweil 1000	14	Windows 11, 10
Macintosh
Product Line	Version	Operating System Compatibility
Kurzweil 3000	22	OS X 10.13 through 14.x
Kurzweil 3000	20	OS X 10.13 through 14.x

Important Note: If you have a newer Mac that uses the M series processor, these are now supported but please make sure you are fully up-to-date.

Windows 11: The Kurzweil 3000 Taskbar feature is not compatible due to the "Toolbars" Taskbar function being removed by Microsoft.

Legacy Products *Limited support, consider upgrading
Windows
Product Line	Version	Operating System Compatibility
Kurzweil 3000	16	Windows 10
Kurzweil 1000	13	Windows 8.1, 8

Kurzweil 3000 Mac: Version 15.x is no longer supported. This version and prior versions are not compatible with OS X Catalina (version 10.15) and higher.

Versions of the Kurzweil software not listed above are no longer supported, please contact sales for upgrade options.

 

1.2. Read the Web, installation and troubleshooting (Chrome/Edge/Firefox)

If you're having problems figuring out how to install or get Read the Web to work, this article is meant to help you.

Here is a video that covers the installation and a demonstration of the new Read the Web extension: How to install the Read the Web extension for Chrome

Are you using Accuplacer? Here is a KB article that details how to use Read the Web with Accuplacer: Troubleshooting: Accuplacer and Read the Web  

Preparation:

Read the Web may not work if your version of Kurzweil 3000 (K3000) is not patched or updated. For example, if you have K3000 version 20.00, there is a patch that will update you to version 20.15 (or later). You can view available patches for K3000 here: https://www.kurzweiledu.com/news-resources/software-updates.html

Do not try to install a patch for a version you do not own. For example, if you have K3000 version 20, don't try to install the version 22.01 patch.

If you have an older Read the Web extension already installed into Firefox, Chrome, or Edge make sure to uninstall it first.
— For help uninstalling or removing an extension in Chrome: View this article
— For help uninstalling or removing an add-on in Edge: View this article
— For help uninstalling or removing an add-on in Firefox: View this article

 

Does the Read the Web work with all editions and platforms?

Read the Web is supported with the following versions and editions of K3000:

— K3000 v20, v22 Web License, for Mac, Windows, Chromebooks 
— K3000 v20, v22 Standalone, Windows-only
— K3000 v20, v22 Network, Windows-only

K3000 v20 or v22 Mac Standalone Users Please Note:  Please contact us to request an account.

*Read the Web is not compatible with iPad as it does not allow desktop extensions.

Chrome

Instructions:

 

1. You can download and install the Read the Web extension from the Chrome webstore here: https://chrome.google.com/webstore/detail/read-the-web/hdgegmlancchhhlkkddoiedlklgocffm 
2. Follow the prompts to install the extension.
3. After the extension is installed, restart Chrome.
4. There is a puzzle piece icon button near the top-right of your web browser to the right of the favorites star. Please click on that button to expand your installed extensions.
5. Click Read the Web to enable it. (Note: If it has a red line through the icon it means the site is not compatible)
6. It may require you to enter your kurzweil3000.com username and password to log into the Read the Web add-on.
7. Click the play button to start reading content on a web page, this will start reading from the top of the page. Alternatively, you can select text you want to read or place your cursor at a location on the page before you start to read.

 

Edge

Instructions:

 

1. You can download and install the Read the Web extension from the Microsoft Addons page: https://microsoftedge.microsoft.com/addons/detail/read-the-web/kofgpmehdapadjondblkpknejimjogdo
2. Follow the prompts to install the extension.
3. After the extension is installed, restart Edge.
4. You should now have an icon near your puzzle piece icon button near the top-right of your web browser.
5. Going forward, you can enable and disable Read the Web by clicking on the icon. If the icon is a gray color you can click Read the Web to enable it. (Note: If it has a red line through the icon it means the site is not compatible, please go to a site that is readable to fully enable the add-on)
6. It may require you to enter your kurzweil3000.com username and password to log into the Read the Web add-on.
7. Click the play button to start reading content on a web page, this will start reading from the top of the page. Alternatively, you can select text you want to read or place your cursor at a location on the page before you start to read.

 

Firefox

Instructions:

 

1. You can download the latest Read the Web extension for Firefox here:  https://www.kurzweiledu.com/news-resources/software-updates/misc-updates_v22.html
2. Download the latest version from that page. If you're in Firefox, you can simply Open the .xpi file. If you download the file using another web browser, you can drag the .xpi file into an open Firefox window to start the installation.
3. Follow the prompts to install the extension.
4. You'll notice a color square icon button near the top-right of your web browser. You can click on that button to expand the overlay.
5. Within the overlay, it may require you to enter your kurzweil3000.com username and password to log into the Read the Web add-on.
6. Click the play button to start reading content on a web page, this will start reading from the top of the page. Alternatively, you can select text you want to read or place your cursor at a location on the page before you start to read.

 

Troubleshooting Read the Web:

Read the Web does not read a certain website, what do I do?

Read the Web can only read HTML5. Some websites use special web code that blocks screen reader software or use embedded documents and pictures that can make Read the Web have issues reading the content.

Here are some tools included with Read the Web that can help with this:

1. The PDF reader - If the file is an embedded pdf and the URL ends with .pdf, the PDF button will appear. Try using this when the button appears to read your content.

2. Screenshot Capture - This tool allows you to select and read areas that are generally not readable by a screen reader like Read the Web. Using this tool will open Kurzweil3000.com or Kurzweil 3000 to read back the text.

Possible Alternative:

If you have Windows 10 and Kurzweil 3000 installed on your computer, the Kurzweil Taskbar may be an alternate solution.

To enable:

1. Right-click your Windows taskbar
2. Select "Toolbars"
3. Select "Kurzweil Taskbar"

This will add a toolbar to the left of your clock area that lets you copy and paste text into it for read back. It also has the screenshot capture feature similar in function to the Read the Web tool.

I have Kurzweil 3000 Standalone/Network and Read the Web is giving me an error, "An unknown error has occurred"

The standalone and network versions of Read the Web need to communicate with the installed Kurzweil 3000 application. 

The RTW local host uses two TCP connections to communicate with K3000 SA/NT during operation.  This requires two open ports that can connect and communicate with the localhost (IP 127.0.0.1)

These port defaults are:

        * K3ServicePort: The TCP port the RTW Host uses to communicate with K3000

            * Default is 11000

        * K3RtwHostPort: The TCP port K3000 uses to communicate with RTW Host

            * Default is 11100

Known conflicts for Read the Web SA/NT:

The computer monitoring/firewall software "Veyon" uses port 11100 and can conflict with Read the Web. In the advanced configuration section for Veyon, this port can be altered.

If more information is needed about the ports we use and how to troubleshoot this issue or change the ports, please contact us in technical support.

Shortcut keys for Read the Web:

Read/Pause (alt+shift + p)

Rewind (alt + shift + ,)

Fast Forward.(alt + shift + .)

Old Versions of Kurzweil 3000 and Legacy Read the Web

We no longer support the Legacy Read the Web extension (This is included with Kurzweil 3000 v14 and below). The Legacy Read the Web extension no longer works with current versions of Firefox, and may experience issues such as repeated dialog boxes, or inability to read certain websites. If you require access to Read the Web, we ask that you upgrade your Kurzweil 3000 to one of the above noted versions so you can utilize the latest version of Read the Web that's fully supported and compatible with current applications.

 

1.3. Read the Web missing from Chrome

Last Updated: 6/23/2022

Issue:

I had the Read the Web extension installed in Chrome, and I no longer see it in the toolbar.

 

Solution #1:

The Read the Web extension for Chrome was recently updated which caused previous installations of the Read the Web extension to become disabled. If you already had the Read the Web extension installed in your Chrome browser, you can easily enable it again by going to the Read the Web Chrome Web Store page below, then selecting 'Enable this item' in the message at the top of the window: https://chrome.google.com/webstore/detail/read-the-web-30/hdgegmlancchhhlkkddoiedlklgocffm 

 

Solution #2:

When the Read the Web extension is added to Chrome, it is not initially pinned to the toolbar. To pin the Read the Web extension icon to your toolbar, click the 'Extensions' (Puzzle Piece) button, then click the 'Pin' (Pushpin) button next to the Read the Web extension.

 

Solution #3:

It's possible that the Read the Web extension was removed from your Chrome browser. If this happened, you can easily add it back to Chrome by going to the Read the Web Chrome Web Store page below, then selecting the 'Add to Chrome' button, then 'Add extension' button on any confirmation dialogs: https://chrome.google.com/webstore/detail/read-the-web-30/hdgegmlancchhhlkkddoiedlklgocffm 

1.4. Read the Web: Google Docs compatibility

This article covers Read the Web and compatibility with Google Docs.

If you are looking for information on how to install Read the Web, please click here for the article that covers that topic.

Read the Web and Google Docs

Features available:

• After a Google document is loaded, it is now possible to click ‘play’ and have the document read from the first line.
• Moving forward and backward in the document using the toolbar.  
• Clicking anywhere in the document and start reading from the clicked position.
• Reading will continue across pages and the document is scrolled as it is being read.

Known Limitations (Chrome/Edge)

• During reading, each line will be highlighted, but not the individual words.
• Reading must start at the beginning of each line.
• The highlighting feature is disabled for Google Docs.

Known Limitations (Firefox)

• Google docs still cannot be read on Firefox using Read the Web. 

Future Enhancements:

• Development is underway to restore word-by-word highlighting in Chrome/Edge, which will restore the core limitations listed above for those browsers.
• Once Firefox has easily accessible annotation information similar to Chrome/Edge, we will explore options to restore functionality.

1.5. Missing Acapela Voices in Kurzweil 3000 v16

Last Updated:  June 2018

Applies to:  Kurzweil 3000 v16 Win

Issue:

After installing Kurzweil 3000 v16, the default Acapela voices (English: Heather, Tracy, or Will;  Spanish: Rosa) are not available within the list of available Text-To-Speech voices.

Solution:

This is a known issue if you attempted to install Kurzweil 3000 v16 over a previous version of Kurzweil 3000.  In order to resolve the issue, you'll need to uninstall all versions of Kurzweil 3000, and all Acapela TTS installations through your Windows Control Panel.  Once completed, install Kurzweil 3000 v16 again.  The default Acapela voices should now be available.

If you'd like to download the additional Acapela voices, you can do so at the bottom of the page here:  https://www.kurzweiledu.com/k3win

1.6. Problems accessing Bookshare

Last updated: December 2019

General Info:

Kurzweil 3000 for Mac and Windows computers

With the current version of Kurzweil 3000 (K3000) installed software application for either Mac and Windows, you can search online for books, magazines and other sources. This feature can be access via Online > Search for Books

Kurzweil3000.com

Within Kurzweil3000.com, you have the ability to search for and open books directly from Bookshare.org. This feature can be accessed from your Universal Library page by clicking on the Bookshare button towards the top-right.

Organizational Accounts vs. Individual Accounts

Currently the installed K3000 software application for both Mac and Windows supports both Organizational and Individual Accounts for Bookshare.org.

Currently Kurzweil3000.com only supports Individual Accounts for Bookshare.org.

Troubleshooting:

Kurzweil 3000 v13 or newer:

If you're having difficulties accessing or downloading books through Bookshare using K3000 v13 or later, make sure you download and install the latest update/patch for K3000. Patching should fix the issue.

Updates/Patches are available for download here: https://www.kurzweiledu.com/news-resources/software-updates.html

You can also search for updates/patches within K3000 via Online > Updates...

Kurzweil 3000 v12 or older:

Due to changes in Bookshare.org's architecture and application interface, versions of K3000 older than 13 may have difficulties accessing Bookshare. In these older versions of K3000, organizational Bookshare accounts may also not have access to download books.

If you're having difficulties accessing Bookshare through an older version of K3000, we recommend upgrading to the latest version of Kurzweil 30000. Please contact your sales representative.

Kurzweil 3000 v11:

We no longer provide support for Kurzweil 3000 v11, but if you're having difficulties accessing Bookshare through the K3000 software you can try to download and install the version 11 specific Bookshare patch available here: https://www.kurzweiledu.com/news-resources/software-updates/ki-1000-version11-updates.html

This should not be considered a guaranteed fix, but it is something you can attempt. We recommended upgrading Kurzweil 3000.

Workaround Solution:

If you cannot login to download a book or get an error when downloading a book using your Bookshare login within the Kurzweil products; please try the below workaround.

Download the book from Bookshare as a DAISY file package, in .zip file format.

If using Kurzweil 3000 v14, make sure to update first. 

Do not open or unzip the .zip file.  Rename the file extension .zip to .bks (e.g. harrypotter.zip should be renamed to harrypotter.bks) and open the .bks in Kurzweil 3000 v14 or later.

If using Kurzweil 3000 v13 or older: Unzip the .zip file. Find the .opf file and open it directly in Kurzweil 3000.

Tips:

1.7. FAQ: Read the Web, LMS and Online Testing Compatibility

Applies to: Read the Web Extension, Kurzweil 3000 Web License/Subscription

What is the Read the Web extension?

It lets you read normal website text using a text-to-speech voice. The extension also contains additional reading/learning features, such as definition lookups and translations.

If you utilize the Web License/Subscription edition of Kurzweil 3000, the Read the Web (RtW) extension also contains some additional key features such as the PDF Reader and Screenshot Reader.

With the ability to read website text, PDFs, and take screenshots of a website to read out loud, you can use RtW with most Learning Management Systems and websites.


Where can I download/install Read the Web?

Chrome: https://chrome.google.com/webstore/detail/read-the-web/hdgegmlancchhhlkkddoiedlklgocffm?hl=en

This will work on both Mac and Windows computers, along with Chromebooks, and is our recommended addon.

Firefox: https://www.kurzweiledu.com/news-resources/software-updates/misc-updates_v22.html

Edge: https://microsoftedge.microsoft.com/addons/detail/read-the-web/kofgpmehdapadjondblkpknejimjogdo

Does the Read the Web extension work in third-party "lockdown" browsers?

Yes, with the Respondus Lockdown browser, more information is available here: https://support.respondus.com/hc/en-us/articles/4409607390747-Using-Kurzweil-ReadTheWeb-with-LockDown-Browser

 

What Learning Management Systems (LMS) or online testing websites does the Read the Web extension work with?

The Read the Web extension should work with most LMS and testing websites, including:

Accuplacer (requires an admin test setting change within Accuplacer)
Blackboard
Canvas
Schoology

Depending on how the LMS site is configured, it may be compatible with Read the Web even if not listed above.


How can I test if RtW works with a specific LMS or testing site a student needs to use?

1. You can install the RtW extension in Chrome from the link above.
2. Enable the RtW extension within Chrome.
3. Visit the LMS/site in question, log into, and access a course or test.
4. From there, you can test the different reading features of RtW within the course or test. If you can't read the displayed text through the regular reading controls, you can attempt using the built-in Screenshot Reader. PDFs that can opened within their own browser preview tab, can also be read aloud with our PDF Reader.
5. For details on how to enable the RtW extension and use it, refer to this link: Read the Web Getting Started guide.

1.8. Troubleshooting: Accuplacer and Read the Web

Last updated: June 2024

Does the Kurzweil 3000 and the Read the Web extension for Chrome/Firefox work with Accuplacer?

Yes, it does. However, to avoid issues, you need to make sure your test settings in Accuplacer are set to allow accessibility tools, and you need to make sure you're using the latest version of Read the Web for Chrome or Firefox.

Problem:

The Kurzweil 3000 Read the Web extension for Chrome/Firefox is not working properly within a test or course administered through the Accuplacer website.

The most common symptom is when you click the Read button in the Read the Web overlay, in an attempt to read some of the text found within the web page, it automatically logs you out of Accuplacer.

Solution #1:

Accuplacer has recently implemented a security feature that may log users out of taking a test if they attempt to use our Read the Web extension.

How to Set Accuplacer to work with Read the Web:

1. Log into https://www.accuplacer.org/ with an Institute-level and/or Group-level account.
2. Go to Test Setup > Test Settings. If you do not see the Test Setup option, then do you do not have the necessary access.
3. You will see a list of Test Settings. Test Settings with * next to them indicate Institute-level settings. Settings with ** next to them indicate Group-level settings.
4. When a test is created, its author chooses which Test Settings to apply to it. If you add a new Test Setting, it will not retroactively apply itself to existing tests. This means you have to edit your existing Test Settings.
5. Under the Action column, click the Edit button to open an Edit Test Setting page for that setting. If you have a View-only button under the Action column instead of an Edit button, it means you do not have access to edit these settings. Verify that you are logged in with an account that has the necessary permissions.
6. In the Edit Test Setting page, expand the Tool Settings section by clicking it.
7. Set Disable test session lockout for use with accessibility tools to Yes.
8. Save your changes.
9. Your student should now be able to log in and take their tests.

This should fix the issue with automatically being logged out of Accuplacer when you attempt to use Read the Web.

If you do not see a Test Setup option, or you do not have the ability to edit existing Test Settings, it means that your Accuplacer account does not have sufficient privileges to fix the issue. You should contact someone in your organization who manages Accuplacer. If it's unclear who that person is, feel free to contact Pearson for technical support.

Note: If this setting is set to Yes, it will allow the students to click outside of the test, use browser extensions like our Read the Web extension, and open additional browser tabs or web browser windows.

Solution #2:

The legacy version of the Read the Web extension for Firefox and Internet Explorer may not read Accuplacer properly, even if you set Accuplacer to allow accessibility tools.

So if you're having problems using Read the Web, make sure you're using a new version of it.

Here is a video that covers the installation and a demonstration of the new Read the Web extension: How to install the Read the Web extension for Chrome

Here is a KB article that details how to install the new Read the Web extension for Chrome/Firefox: http://support.cambiumtech.com/index.php?pg=kb.page&id=1597

If your organization owns Kurzweil 3000 Web License Edition with firefly, you do not need to have the Kurzweil 3000 software installed on the computer. However, you must log into the Read the Web extension with your firefly username/password. You can use any active firefly account to log into Read the Web.

Solution #3:

When you have an imaged document (such as a PDF, JPG, etc.) embedded into an Accuplacer test, and that image contains text, the Read the Web extension will not be able to read that image — because it's an image of text instead of actual text.

However, if you have the Kurzweil 3000 Windows desktop software installed on the computer where you're taking the test, you can utilize the Kurzweil Taskbar in Windows. With this tool, you can drag rectangles around portions of your screen, and Kurzweil 3000 will take a snapshot and OCR what's in that snapshot. In other words, the Kurzweil Taskbar should be a solution to sections of tests that are images and the student needs those images read to him or her.

Here is a KB article that details how to use the Image Reader:

http://support.cambiumtech.com/index.php?pg=kb.page&id=1826#link3

1.9. Error: Kurzweil 3000 has quit unexpectedly (Mac)

Last Updated: July 2017

Applies to: Kurzweil 3000 Macintosh

Issue:

Kurzweil 3000 (K3000) for Mac is receiving an error message on launch, and it will not open properly. Please see below for known issues that may cause this problem.

Solutions:

1. You may receive this error if your software is out of date

You can download the latest version of K3000 for Mac from here: www.kurzweiledu.com/k3mac

Previous versions of K3000 for Mac can be downloaded from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

Make sure to download the version of K3000 that you own or are supposed to have access to. So if you own version 5 Standalone, do not download version 15 Standalone.

2. You may receive this error if you're running an older version of K3000 on a newer Mac OS

K3000 version 15 is supported on up to Mac OS 10.12

K3000 version 14 is supported on up to Mac OS 10.10

K3000 version 5 is supported on up to Mac OS 10.8

If you're running an older version of K3000, such as version 5, on Mac OS 10.12, you may run into problems.

3. You may have to disable Mac OS Gatekeeper

There's a security feature called Gatekeeper on Mac OS that prevents apps that are not downloaded from the Mac Store from running. To disable this feature, go to the Apple Symbol menu > Sytem Preferences > Security & Privacy > General > and look under the section Allow apps downloaded from: > Make sure the raido button Anywhere is selected.

More information regarding this issue can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1739

4. You may receive this error if you have IVox version 3 voices installed on your Mac OS

This issue may only apply to old versions of K3000. If you have IVox version 3 voices, Kurzweil may receive an error on launch. The current workaround is to go back to IVox version 2 or lower voices, please see below for more details.

How to resolve the IVox issue:

1. Perform a spotlight search for IVox, this should locate the IVox Voice Manager, open it.

2. Go to Tools > Uninstall Infovox IVox

3. Reboot, after rebooting the IVox voices should be fully removed, they should no longer show in Kurzweil as choices.

4. If you would still like to use the IVox voices, you could install the v2 IVox voices at this point, as version 2 of the IVox voices are not known to cause a conflict at this time.

If you need more information about your IVox installation, refer to the official IVox manual here.

1.10. Error: K3000.app cannot be opened because it's from an unidentified developer

Last Updated: July 2017

Applies to: Kurzweil 3000 Macintosh

Issue:

A user receives a security warning Kurzweil 3000.app can't be opened because it is from an unidentified developer when attempting to launch a downloaded version of Kurzweil 3000 on Mac OS 10.7+.

This issue may be encountered on computers with Mac OS X 10.7 or greater.

Solution:

Mac OS X 10.7+ has a security feature called Gatekeeper, that's built into the Security and Privacy settings in System Preferences. This essentially blocks all non-Apple verified software by default. To change this follow the below steps:

1. Go to Apple (your Apple icon at the top-right) > System Preferences > Security and Privacy > General Tab
2. Unlock the settings if necessary (in the lower left corner there is a padlock icon)
3. Under where it says Allow applications downloaded from: choose Anywhere

A nice walkthrough with screenshots is available here. 

1.11. General Information: Microsoft Surface Support

Last Updated: December 2019

 

 

What is a Microsoft Surface?

The Microsoft Surface comes in many variations: From a fully functioning portable computer with touch screen features to a touch screen desktop device. These devices use Windows 10 and Windows 10 S.

The Windows 10 Home/Pro versions are compatible with the following Kurzweil products:

— K3000 for Windows v15 or higher

— Kurzweil3000.com using a web browser

In some cases, compatibility may require to download and install the latest update for the Kurzweil software, available here.

K3000 is what Microsoft refers to as a "Desktop App," which is only compatible with Windows 10 Home or Windows 10 Pro.  If you have a Surface with Windows 10 S like the Surface Go, you cannot install the Kurzweil software but you can use the Kurzweil3000.com website.

If in doubt of compatibility, it's best to contact Microsoft and ask them if your device has Windows 10 Home/Pro/S 

Here are our system requirements for the installed product: https://www.kurzweiledu.com/includes/new-windows-system-requirements.html

 

I have Windows 10 S, is there anything I can do?

Yes, you can disable S mode and then install Kurzweil but please be aware that you cannot revert this change and due to this it is not recommended. More information is available from Microsoft here.

 

Here is some information about older Surface devices:

Kurzweil 3000 (K3000) compatibility details for: Microsoft Surface Pro (all versions), Surface RT aka Surface 2*, Surface 3, Surface Book

*Note: The Surface PRO 2 and the Surface 2 are NOT the same device.

Microsoft Surface Pro 2, Microsoft Surface 3, Surface Pro 3, Surface Pro 4, and the Surface Book:

The Surface 3 and later models are compatible devices. What is new in the 3 series and higher is that a full version of Windows 8 or Windows 10 is available, the previous versions of the Surface models that were not these units did not have this feature. Having a full version of Windows available will allow Kurzweil 3000 to install fully. For information on the older units, continue reading.

Microsoft Surface RT / Surface 2 (Non-Pro Models - Not compatible)

Only built-in apps and apps that you download from the Windows Store will run on Surface RT. If you get the error message, "This app can't run on your PC. To find apps for your PC, open the Windows Store," you may be trying to install an app from somewhere other than the Windows Store which is not supported on these devices.

The Microsoft Surface RT and the Microsoft Surface 2 are tablet devices using a tablet operating system and not a full Windows operating system. Kurzweil 3000 for Windows requires a full version of the Windows operating system. However, starting with the Surface 3, this limitation no longer applies.

It should be possible to access Kurzweil3000.com and utilize its web-based reader application from a Surface RT or Surface 2 device, as long as the web browser you're using supports HTML5. The Kurzweil3000.com website is accessible here.

 

 

 

1.12. General Info: Installing more than one version of the Kurzweil software?

Last Updated: July 2017

Applies to: Kurzweil 3000 (Mac/Win) and Kurzweil 1000 (Win)

Info:

On Windows computers, you can only have one instance of Kurzweil 3000 (K3000) installed on the same computer at a given time, no matter the version or edition of K3000. So if you have K3000 v13 installed and upgrade to K3000 v15, you must first uninstall K3000 v13.

On Windows computers, you can have both K3000 and Kurzweil 1000 (K1000) installed on the same computer. However, you must install the older version based on when it was released. For example, if you have K3000 version 13 and K1000 version 14, you need to install K3000 version 13 before installing K1000 version 14.

On Mac computers, you you can multiple instances of K3000 installed, as long as you rename the .app packages so they have unique names or they exist in different folders on your Mac. To avoid confusion, it is advisable to avoid doing this.

FAQ:

I have Kurzweil 3000 Version 13 for Windows already installed. Can I also install Version 14 and have access to both versions on the same Windows computer? What about different editions, e.g. Standalone and Web License?

No, you cannot. You can only have one version of Kurzweil 3000 (K3000) installed at a time on a Windows computer.

For Windows, this applies to all versions of the product, even if you have two different editions, for example Standalone and Web License. This means you cannot have K3000 v14 Web License and K3000 v14 Standalone installed on the same Windows computer.

 

I have Kurzweil 3000 Version 5 for Macintosh already installed. Can I also install Version 14 and have access to both versions on the same computer? What about different editions, e.g. Standalone and Web License?

Due to the self-contained nature of a Macintosh apps (.app files), it's possible to have multiple versions and/or editions of the Kurzweil 3000 app existing on your computer, as long as the Kurzweil 3000.app file name is renamed (e.g. to Kurzweil 3000 v14 Web License.app) or it exists in a separate folder. However, so as to avoid confusion and ensure application stability, we recommend only having the latest and most updated version of the Kurzweil 3000 app on your computer only.

 

I have Kurzweil 1000 Version 14 and Kurzweil 3000 Version 15, can I install both of them on the same computer?

Yes, as long as you install Kurzweil 1000 first, and then update it, this configuration should function. Please note that if you are working with older versions of the product, please contact us for the install order/compatibility. There is some more information about this here.

1.13. General Information: Keyboard Shortcut Commands (Win)

Last Updated: July 2017

Applies to: Kurzweil 3000 for Windows

Info:

Below you will find shortcut keys for use with Kurzweil 3000 (K3000).

For the latest commands, usability, functions and features, refer to the built-in K3000 Help menu.

K3000 Keyboard Shortcut Commands:

File Functions

(Ctrl + S) = Save

(Ctrl + P) = Print

(Ctrl + N) = New Text File

(Ctrl + O) = Open Document

(Ctrl + F4) = Close Document

Edit Functions

(Ctrl + Z) = Undo

(Ctrl + X) = Cut

(Ctrl + C) = Copy

(Ctrl + V) = Paste

(Ctrl + A) = Select All

(Ctrl + T) = Field Text

(Ctrl + W) = Change Underlying Word

(Ctrl + F) = Find Text

(Ctrl + H) = Replace Text

(Ctrl + F10) = Edit Underlying Text

Scan Functions

(F9) = Start New Scan

(Ctrl + F9) = Scan Repeatedly

(Ctrl + F5) = Zone Editor

(Ctrl + F8) = Header/Footer Editor

Read Functions

(F2) = Back

(F3) = Start Reading

(F4) = Forward

(F11) = Increase Reading Speed

(F12) = Decrease Reading Speed

View

(F5) = Text Width

(F6) = Text Height

(F7) = Zoom in 10%

(F8) = Zoom Out 10%

(Ctrl + M) = My Default Zoom

(Ctrl + E) = Next Page

(Ctrl + R) = Previous Page

(Ctrl + G) = Go To Page

(Ctrl + K) = Magnify Spoke Word

Tools

(Ctrl + F3) = Default Note Options

(Shift + F5) = Add Footnote

(Shift + F6) = Close Footnote

(Shift + F7) = Add Voice Note

(Ctrl + F12) = Bookmarks

(Shift + F8) = Spell Check

(Shift + F11) = Word Prediction

(Ctrl + F7) = Pronunciations

(Ctrl + F1) = Options

Reference

(Ctrl + D) = Selected Word Definition

(Ctrl + Q) = Selected Word Synonyms

(Ctrl + Y) = Selected Word Syllables

(Ctrl + L) = Spell Word

Help

(F1) = Help Topics

WRITING TOOLS

Brainstorm Palette

(Ctrl + P) = Quick Takes (May be bug, sent to Sean for testing)

(Ctrl + \) = Link

(Ctrl + T) = Note

(Ctrl + 1) = Oval

(Ctrl + 2) = Rectangle

(Ctrl + 3) = Rounded Rectangle

(Ctrl + 4) = Diamond

(Ctrl + 8) = Apply

(Ctrl + Shift + 8) = Set

Outline Palette

(Ctrl + G) = Topic

(Ctrl + K) = Subtopic

(Shift + Tab) = Left

(Tab) = Right

(Ctrl + T) = Note

Review Checklist

(F3) = Listen to Your Written Work

(Shift + F8) = Check Spelling

Kurzweil 3000 (Mac) Keyboard Shortcut Commands

File Functions

Apple + N = New

Apple + O = Open

Apple + W = Close

Apple + S = Save

Apple + Up arrow + S = Save As

Apple + Up arrow + P = Page Setup

Apple + P = Print

Edit Functions

Apple + Z = Can't Undo

Apple + X = Cut

Apple + C = Copy

Apple + V = Paste

Apple + A = Select All

Apple + F = Find and Replace

Apple + E = Edit Underlying Text

Apple + Y = Word Prediction, Predict As You Type

Scan Functions

Apple + 1 = Edit Zones Primary Text

Apple + 2 = Edit Zones Secondary Text

Apple + 3 = Edit Zones Graphic

Apple + Up arrow = Read one Zone Earlier

Apple + Down Arrow = Read one Zone later

Read Functions

Apple + R = Start Reading

Apple + J = Read Faster

Apple + I = Read Slower

Apple + L = Look Up Word

View

Apple + "+" = Zoom In

Apple + "-" = Zoom Out

Apple + Right Arrow = Next page

Apple + Left Arrow = Previous Page

Tools

Apple + ^ + S = Selector

Apple + ^ + E = Eraser

Apple + ^ + Y = Yellow Highlighter

Apple + ^ + G = Green Highlighter

Apple + ^ + C = Cyan Highlighter

Apple + ^ + M = Magenta Highlighter

Apple + ^ + T = Text Note

Apple + ^ + N = Sticky Note

Apple + ^ + F = Footnote

Apple + ^ + V = Voice Note

Apple + ^ + B = Bookmark

Text

Apple + T = Style Plain Text

Apple + B = Style Bold

Apple + I = Italic

Apple + U = Underline

Window

Apple + M = Minimize

Apple + ' = Cycle Through Windows

Help

Apple + ? = Kurzweil 30000 Help

Movement within a Document

Arrow Up = Moves cursor up 1 line

Arrow Down = Moves cursor down 1 line

Arrow Left = Moves cursor to the previous word

Arrow Right = Moves cursor to the next word

1.14. General Information: Windows 8/10/11, Mac OS X compatibility

Last Updated: March 2023

Applies to Kurzweil 3000 (all versions)

Our general system requirements can also be viewed here:

Windows

Macintosh

Our currently supported products are on this page: https://support.kurzweiledu.com/index.php?pg=kb.page&id=1862

You can find information on updating your version of Kurzweil 3000 here: Updating/Patching Kurzweil 3000

Patches are also available for download from our website here: Kurzweil Updates

Some of the versions listed below are no longer supported, please refer to our supported products page listed above for guidance.

Kurzweil3000.com: the Kurzweil3000.com website is fully supported to run on the latest desktop version of Windows and Mac OS. Note that it does require that your web browser support HTML5. The system requirements and supported browsers are listed here: https://www.kurzweiledu.com/k3000-firefly/features.html#web 

Windows 8 Compatibility

Kurzweil 3000 (K3000) v12 through v20 are officially supported to run on Windows 8. If you have difficulties running Kurzweil 3000 on Windows 8, make sure you've patched to the latest version of your software.

There is a known issue in older release builds of v12 and v13 (such as what gets installed off an older v12 or v13 DVD) of K3000 where if you update from Windows 8 to Windows 8.1 or to Windows 10 without first being fully up to date with Kurzweil; the K3000 the product will claim the trial has expired on the computer. As such, before you upgrade to Windows 8.1 or Windows 10 it's highly recommended to update to the latest edition available for your version. If you did not get a chance to do this and Kurzweil is stating it is a trial and not allowing you to register; the current fix for this issue is available here.

Windows 10 Compatibility

K3000 v13 through 20 are officially supported to run on Windows 10. If you have difficulties running K3000 on Windows 10, make sure you've patched to the latest version of your software. Please note that versions older than 13 are not supported with Windows 10.

There is a known issue in older release builds of v13 and v14 of K3000 where if you update from Windows 8 to Windows 8.1 or to Windows 10 without first being fully up to date with Kurzweil; the K3000 the product will claim the trial has expired on the computer. As such, before you upgrade to Windows 8.1 or Windows 10 it's highly recommended to update to the latest edition available for your version. If you did not get a chance to do this and Kurzweil is stating it is a trial and not allowing you to register; the current fix for this issue is available here.

Windows 11 Compatibility

Windows 11 is supported with Kurzweil 1000 v14, Kurzweil 3000 v20, and v22 if you are fully up-to-date with these versions.

There is one exception: The Kurzweil 3000 Taskbar feature. Windows 11 does not have the "Toolbars" feature, as such the Kurzweil Taskbar will not operate.

Macintosh OS X Compatibility

K3000 v15 for Mac were native 32-bit applications. Starting with Mac OS Catalina, Mac has disabled 32-bit apps from running. As such, K3000 v15 or earlier is not compatible Mac OS X Catalina or higher.

K3000 v5 is not supported to run on Mac OS 10.9.x or higher. You may encounter problems with scanning, reading, or recognition of PDF files if you're using an older version of K3000 with a newer Mac OS. More details:
- Cepstral Voices (included in K3000 v5) do not function on 10.9.x or higher. We suggest to either upgrade or to use the Alex voice for reading with K3000 v5. Alex comes bundled with OS X.
- K3000 v5 is known to have issues with the recognition of PDF files and/or scanning documents on OS 10.9 or higher. If you encounter these problems, please consider upgrading.
- We no longer support K3000 v5. If you own K3000 v5, please talk to our sales team about upgrading to the latest version of K3000: https://www.kurzweiledu.com/ContactSales.php

K3000 v14 is supported on Mac OS 10.7 through Mac OS 10.11

K3000 v15 is supported on Mac OS X 10.9 through Mac OS 10.14

K3000 v16 is supported on Mac OS Catalina versions prior to 2020, in addition to older Mac OS versions per our general system requirements

K3000 v20 is supported on Mac OS X Big Sur , in addition to older Mac OS versions per our general system requirements

Mac OS X Monterey is not officially supported and is still being certified by our engineers. However, we have had positive feedback that this version operates with the latest version of Kurzweil 3000 v20 for Mac.

How to download the newest and older versions of K3000

You can download the latest full build (e.g. all of the files on the DVD) version of K3000 for Windows from here: www.kurzweiledu.com/k3win

You can download the latest full build version of K3000 for Mac OS from here: www.kurzweiledu.com/k3mac

You can download older full build versions from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

Make sure to download the version and edition that you own. So if you own K3000 v15 Standalone and have not yet upgraded (most likely a paid upgrade), download K3000 v15 Standalone from the older versions link above.

 

1.15. General Information: Mobile and tablet device compatibility

Last Updated: April 2021

Applies to: Kurzweil 3000 for Mac and Windows; Kurzweil 3000 Web App (kurzweil3000.com)

Device Compatibility Quicklinks:

Android Devices

Chromebook

iPad

iPhone

Microsoft Surface

Windows and Mac Tablets

Windows Phone

FAQ

What is Kurzweil 3000 Subscription? What does it come with?

The Kurzweil 3000 Subscription version, is a subscription solution that contains access to multiple components:

1. The installed Kurzweil 3000 desktop software application. This can installed on a Mac or Windows computers.

2. The website kurzweil3000.com, known as Kurzweil 3000 Web App. Built into the website is an HTML5 web app that acts as a "lite" version of the desktop software application that runs entirely off the website, with no installation required. Also built into the website are user management system for administrators.

What are the features of the Kurzweil 3000 Subscription?

A list of features can be viewed here: https://www.kurzweiledu.com/k3000-firefly/features.html

Please review these video's that demonstrate the two main components that you have access to with your subscription here and here.

 

Can the full version of the Kurzweil 3000 client software be installed on a tablet or smart phone device?

The Kurzweil 3000 (K3000) software is designed to run on a full Windows or Mac OSX desktop/laptop/tablet operating system (e.g. Windows 7 and higher; Mac OS X 10.9 and higher). Typically a smart phone would not be able to install Kurzweil, however a full Windows or Mac tablet would most likely allow it. If you find your mobile device cannot install Kurzweil, the Kurzweil 3000 Subscription version utilizes a complimentary web app called the Kurzweil 3000 Web App, which can function on most mobile devices that have HTML5 support in their browsers. Please note that as there is a vast amount of HTML5 supported devices, as such we cannot guarantee every device will function 100% properly and are working on improving compatibly as time permits. With this being said, using a Chrome or Firefox browser on these devices will most likely function as expected.

The system requirements for Kurzweil 3000 are available here: Supported Platforms

 

Where can I download a trial for Kurzweil 3000 Subscription?

If you do not already have access and would like to try it, please sign up for the trial. If you are interested in our subscription model, please choose the Kurzweil 3000 Subscription choice. You will be emailed a username and password when the activation form is complete. If you do not receive your email within 10 minutes, please check your SPAM folder.

 

How do you access the Kurzweil 3000 Web App on an iPad?

Please go to Kurzweil3000.com on your iPad with your Web Browser. We recommend Chrome or Firefox if possible.

Device Compatibility

Android Devices:

On an Android, an HTML5 capable web browser is required, i.e. Chrome will allow you to access Kurzweil 3000 Web App. 

An installable application for Kurzweil 3000 is not available.

 

Chromebook

On a Chromebook, your Chrome Browser supports HTML5 and will allow you to access Kurzweil 3000 Web App.

The full version of the Kurzweil 3000 installed client software is not available for the Chromebook.

 

iPad

Please go to Kurzweil3000.com on your iPad with your Web Browser. We recommend Chrome or Firefox if possible.

An installable application for Kurzweil 3000 is not available.

 

iPhone

If you use the Safari browser on your iPhone, you should be able to access Kurzweil 3000 Web App. We recommend installing Chrome or Firefox on your iPhone for the best experience.

An installable application for Kurzweil 3000 is not available.

 

Microsoft Surface

If you are using the Surface 3 or higher, it is compatible with both Kurzweil 3000 Web App and Kurzweil 3000.

For more details, please refer to this article for compatibility information.

 

Windows and Mac Tablets

If your tablet has a full version of Windows or OSX, Kurzweil 3000 is compatible. You may access Kurzweil 3000 Web App from your web browser, or install Kurzweil 3000.

 

Windows Phone

On a Windows Phone, an HTML5 capable web browser is required i.e. Chrome, EDGE, or Internet Explorer. If possible, we recommend Chrome or Firefox as your browser of choice.

An installable application for Kurzweil 3000 is not available.

 

1.16. General Information: Kindle format is not supported

Last Updated: August 2016

Can I use Kindle books with firefly, Kurzweil 1000 or Kurzweil 3000?

We do not support reading, viewing, or opening of the Kindle format. Kindle files will not open natively with our software as Kindle is a proprietary format meant only for Kindle supported devices from Amazon.

To see what file types are supported within your version of Kurzweil 1000 or Kurzweil 3000, navigate to the file open dialog window via File > Open. The supported formats are listed in the Supported files drop-down list.

1.17. Video guides, including installation and web license/subscription overview

Last Updated: June 2021

Applies to: Kurzweil 3000, Web License/Subscription Edition

Below you will find resources and videos that cover the installation, use and implementation of Kurzweil 3000 (K3000)

Kurzweil Academy:

You can access the Kurzweil Academy here:  https://www.kurzweiledu.com/kurzweil-academy/kurzweil-academy.html

The Kurzweil Academy has videos, guides, feature updates and other useful resources and information on it. If you're new to Kurzweil 3000, it is strongly suggested it be one of your first resources you review.

Older How-to Videos:

You can access a collection of How-to videos here: https://www.kurzweiledu.com/help/how-to-videos/how-to-videos.html

Note that most of these videos showcase older versions of Kurzweil 3000.

 

Tech Support Videos

Getting Started:

These videos cover how Kurzweil 3000 and firefly work together. If you don't understand Kurzweil 3000 and firefly, or are new to the Web License edition and need some guidance on setting up your implementation, it's suggested to watch these videos.

Kurzweil 3000 Web License/Subscription Overview

Self-Help Options for Kurzweil 3000

Windows:

These videos cover how to perform an installation of K3000 on a Windows computer.

How to install Kurzweil 3000 for Win — Last Updated 2021

Macintosh:

These videos cover how to perform an installation of K3000 on a Mac computer.

How to install Kurzweil 3000 for Mac version 15

How to *update* Kurzweil 3000 for Mac version 15

How to install Acapela Voices for Mac  

Read the Web:

Read the Web Walkthrough — Last Updated 2021

 

 

 

Bringing Content into K3000:

Opening a PDF (Windows)

Using the Virtual Printer (Windows)

Set a default zoom value in k3000 (Windows)

Windows (old versions):

How to install Kurzweil 3000 for Win version 15

How to install Kurzweil 3000 for Win version 14

Macintosh (old versions):

How to install Kurzweil 3000 version 14

How to *update* Kurzweil 3000 for Mac version 14

How to install the Read the Web extension for Chrome (old video)

 

1.18. Guide: How to open PDF files

Applies to: Kurzweil 3000, firefly (All versions)

Kurzweil and firefly can open PDF's directly. However, it is important to recognize that PDFs can come in a variety of configurations (image, text, locked). This understanding is integral when deciding how best to work with PDFs. Here is a table to help describe the features of each PDF type and its accessibility with our software.

To open a PDF in Kurzweil:

1. In Kurzweil, go to File > Open.
2. Navigate to your PDF file and select it.
3. Click OPEN.

Your PDF will start opening in Kurzweil, it goes through a conversion process (OCR) - please wait for this to finish before attempting to read your document.

To Open a PDF in firefly:

1. Login to fireflybykurzweil.com
2. Navigate to your file list (HOME> Expand the username/folder you want to upload to)
3. Click the UPLOAD button after selecting the public or private folder you want to upload to, covered in step 2.
4. Select the PDF you would like to upload.

When you first open the file, there may be a delay until all the pages are available to read. If you receive an error that not all pages are available to display, please try again later.

1.19. Guide: How to disable Automatic Updates (Win)

Last Updated: August 2016

Issue:

Automatic Updates was a feature implemented in Kurzweil 3000 v14. Kurzweil 3000 (K3000), when run by an Administrator user on a computer, will automatically check for updates and attempt to install those updates. Depending on the environment, this may not be ideal behavior. K3000 is set to do this by default, but it can be disabled in different ways.

If K3000 is run by a limited user on the computer (such as a student logging into a computer in a lab), then it will not attempt to automatically update.

The following methods can be used to disable automatic updates.

Within the K3000 software (standard way, done on a case-by-case basis):

From within the K3000 software, you can go to Tools > Options > General. From the General panel, uncheck the option Turn on Automatic Update. Click Apply and then OK to apply the changes.

This option may not be available in earlier versions of K3000 v14. Make sure to update your software to see this option.

Outside of the K3000 software, replacing a value in a settings file (advanced method, IT assistance required):

There is a K3000 settings file that has a settings value that can edited to disable automatic updates. If K3000 is installed in many locations already, and you don't walk to each computer manually disabling the setting within the K3000 software (per above), you can instead create a deployment to replace this file with an edited version of the file where this value is modified.

Location:

Windows XP: C:\Documents and Settings\All Users\Shared Documents\KESI\K3000CommonSettings.k3s
Windows 7: C:\Users\Public\Public Documents\KESI\K3000CommonSettings.k3s

Find the line that reads AutoUpdate=1, and replace it with AutoUpdate=0

If the line does not exist, add a new line reading AutoUpdate=0

Disabling the setting during installation (advanced method, IT assistance required):

As part of a command-line installation, you can disable automatic updates by passing the AUTOUPDATE="1" property value to the installer. For example,

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.15.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart

1.20. Guide: Registering Kurzweil 3000 (Win/Mac)

 

Applies to: Kurzweil 3000 Windows, Kurzweil 3000 Macintosh - Standalone versions, and the Windows Network Administrator version

 

General Questions

Registering Kurzweil 3000 (Win)

Registering Kurzweil 3000 (Mac)

Troubleshooting registration errors

 

General Questions 

 

What editions of Kurzweil must I register with a serial number in order to use?

Kurzweil 3000 Standalone, Kurzweil 3000 Network

In the case of Kurzweil 3000 Network, only the Network administrator tool on the machine acting as a server needs to be registered.

 

How do I find the edition of Kurzweil 3000 that I'm installing?

There are a few ways to find this out. Perhaps the easiest way is to look on the front of your case that Kurzweil 3000 came in; it should list on the front Standalone, Network, or Web License.

If this information is not available to you, or the information is lost, please contact customer service or your sales rep to inquire further.

Where is the serial number located, and what does it look like? 

Your serial number is either on a card that came in your box, or on the back/inside of your box/case that Kurzweil 3000 came in on a white sticker. For older versions, your serial number will start with a 3 for the Windows version and a 2 for the Mac version. Starting with version 14, Mac and Windows serial numbers both begin with 3. Serial numbers are typically 13 digits long. For example, a serial number starting with 313 would be for Kurzweil 3000 version 13, for Windows.  A serial number starting with 205 would be for Kurzweil 3000 version 5, for Mac and any serial number starting with 314 or higher will be for both Mac and Windows.

If multiple licenses were purchased, at the end of the serial number there may be a hyphened suffix (e.g. 31300123456789-5) with a value representing your number of licenses. This suffix (-5) can be entered during the registration process if desired but is not required.

You may also notice PRO C or NT ADMIN in front of your serial number, these are not part of your actual serial number; please do not enter them during the registration process.

 

What if there is no serial number in the locations described above?

If you have no serial number on the back of your case, first check the edition on the front of the case. If it states that you have Web License, the Web License version does not have serial numbers used for registration. If you find you have the Web License version and just installed Kurzweil 3000 but are being prompted to register you will need to un-install and re-install the software. During the re-install process make sure to select the Web License version when prompted instead of Standalone.

If you were provided a username and password for firefly, use those credentials to log into an installed Kurzweil 3000 Web License client, it will ask you for this when you launch the product.

 

I've lost my serial number, is there a way to retrieve it?

Please contact customer service and they will do their best to assist you. For customer service to best assist you, please collect all available information that can obtain about your order before reaching out to them if possible.

 

Is it possible to use a Mac serial number to register a Windows version or vice versa?

Yes, but only if you have version 14 or higher of the product or the Web License Edition which does not require registration. For versions 13 and lower of Standalone, if you have a serial number starting with 2, it is for Mac, and if you have a serial number starting with 3, it's for Windows. These older serial numbers will only register their prospective versions. If you are interested in upgrading one of your Standalone or Network versions, please contact customer service or your sales rep.

Registering Kurzweil 3000 (Win)

 

Important:

You must have administrator privileges to the computer in order to register successfully. If you do not have these privileges, your system code will be missing during registration and you will not be able to proceed. Information on how to troubleshoot the issue can be found here.

After installing your software and before registering, it's highly recommended to update your software first. An installation from the DVD is rarely up to date due to the frequency of our free software updates. The only exception to this, is if you downloaded Kurzweil from our website; these downloads are always up to date.

 

Instructions to register Kurzweil 3000 for Windows:

The first time you launch Kurzweil 3000 after installation, you will be asked you to register the software. Please note if you ever have to install Kurzweil 3000 again, you will need to register it again. If you choose to register online, documenting your registration username and password is highly recommended.

After selecting the option to Activate Now, you will see below:

Online – This allows you to use an existing online account, or to create one so you may register online. (Recommended)

Phone – This prompts you to call customer service to register your software via phone.

Key Disk – Legacy versions of our software required this option. Please contact customer service for further assistance with this option.

 

Phone Registration (Win)

 

 

Product Information – A text box here will contain your System Code. If your System Code is blank, please click here for help.

Customer service will request your System Code as it's required to register over the phone.

Unlock Code – There are two text entry boxes here: 1) The first box is requesting your Serial Number for your product. If you need help finding your serial number please click here. 2) The second box is your Unlock Code. Customer service will provide this code to you once they have all the required information.

When all information has been entered, click the Register Product button.

 

Online Registration (Win)

 

 

Use an Existing Account - This choice will ask for your username and password, that you would only have if you registered online previously. Selecting this option would re-populate your information and allow you to re-register your software.

I Forgot my Username or Password - If you registered online, this choice will attempt to email the username and password that you used in your previous registration. Once you receive this information you can select Use an Existing Account to register online with the retrieved username and password. If your email address has since changed, please contact customer service for assistance.

Create a new account- This choice will allow to create a new registration account. Please be aware that the username you create must be unique. If it is not unique the system will explain that the username already taken. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers at the end.

 

Detailed Instructions for creating a new account (Win)

First, please make sure to select Create a New Account and then select the Next button.

 

Creating a new user name and password for your account

 

 

User Name – Type in a unique username in this box. More information about unique usernames can be read in the Create a new account section under Online Registration above.

Password – Type a password that you would like to use in this box.

Verify – Type your password again in this box, then select the Next button.

 

Registration Information Screen (1 of 2)

 

 

Please fill out all required information. Required fields are noted with an asterisk (*) and appear in red. Make sure to un-check the Institutional/Business Purchase check-box if you are registering the software for a personal purchase; this will make this field not required.

 

Registration Information Screen (2 of 2)

 

If you do not remember or do not have the Purchase Month or Year please contact customer service for assistance.

Purchase Month - The month the software was purchased.

Purchase Year – The year the software was purchased. For older versions of our software, entering a year prior to 2013 may not be a valid entry unless you update your software first before attempting to register it.

Operating System – Select your operating system. Windows 8/10 may not be a choice for older versions; please select Windows 7 if you run into this issue.

Serial Number – Please enter your serial number. More information about finding your serial number is here.

System Code – The numbers in this field should automatically populate. If this field is empty, you may not be logged into your computer as an administrator user, or may you be attempting to register an older version. If this field does not populate, please view the troubleshooting steps here.

Purchase Type – If the software is a new purchase and you had no previous versions of Kurzweil 3000, select New Purchase. If you owned an older version and received a discount via an upgrade purchase, select Upgrade.

When all fields are filled out, please select the Register button.

If you receive no errors, congratulations you have created a new account!

 

Registering Kurzweil 3000 (Mac)

After installing Kurzweil 3000, the first time you launch the product it will ask you to register it. Please note if you ever have to install Kurzweil 3000 again, you will need to register it again. If you choose to register online, documenting your registration username and password is highly recommended.

 

When you select to register your product, you will see below:

New Online Account - This choice will allow to create your own account to register your product with.  Please be aware you create a unique Account Name. If it is not unique the system will explain that the Account Name is already taken. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers at the end. For detailed instructions, click here.

Existing Online Account - This choice will ask for your Account Name and Password, that you would only have if you registered online previously. Selecting this option would allow you to re-register your software using your existing Account Name and Password.

Example:

Retrieve Forgotten Online Account Info - If you registered online, this choice will attempt to email the username and password that you used in your previous registration. Once you receive this information you can select Use an Existing Account to register online with the retrieved username and password. If your email address has since changed, please contact customer service for assistance.

Example:

Phone - This button will bring up phone registration, allowing you to register without internet access.

Example:

System Code – A text box here will contain your System Code. If your System Code is blank, please click here for help.

Customer service will request your System Code as it's required to register over the phone.

Serial Number - Please type your serial number here. If you need help finding your serial number please click here. 

Unlock Code –A text box is prompting for an Unlock Code will be here. Customer Service will provide this code to you once they have all the required information.

When all information has been entered, select the Next button to complete the process.

 

Detailed Instructions for creating a new account (Mac)

First, make sure to select New Online Account and then select the Next button, as in the below example:

 

 

Creating a new user name and password for your account

Upon clicking next, after selecting the New Online Account option, you will see below:

 

Account Name – Type in a unique Account Name (also called a username) in this box. More information about unique usernames can be read in the Create a new account section above.

Password – Type a password that you would like to use in this box.

Confirm Password – Type your password again in this box, then select the Next button

 

Registration Information Screen (1 of 2)

Please fill out all required information, which would be all fields with an asterisk. (*) Click the Next button when you are done.

 

Registration Information Screen (2 of 2)

If you do not remember or do not have the Purchase Month or Year please contact customer service for assistance.

Serial Number – Please enter your serial number, more information about finding your serial number is here.

Purchased Month - The month you purchased the software.

Purchased Year – The year you purchased the software. Please note 2013 may not be available if you did not update your software first before attempting to register it.

As: Select New Purchase, if it is a new purchase and you had no previous versions of Kurzweil 3000. Select Upgrade if you owned an older version and received a discount via an upgrade purchase.

For:  Please select your option via the drop-down arrow.

From:  Please select your option via the drop-down arrow.

When all of the above is complete, please select the Next button.

If you receive no errors, congratulations you have created a new account!

Troubleshooting registration errors

 

You are receiving a message that you must be an administrator/may not be an administrator

If you are the administrator and you are receiving this error, then you are most likely trying to register an older version of Kurzweil on a newer operating system. If you are not the administrator of your computer, please contact your admin so they can register the software for you.

First, try updating your software first and then trying again. This may resolve the issue, if not continue reading.

Next, try right clicking the Kurzweil program icon on your desktop and choose the "Run As Administrator" Option and then proceed to attempt to register again. If you do not see the option for "Run As Administrator" please try the alternate solution listed below.

 

Alternate solution for run as admin:

1. Double click into your C: drive from your file explorer in Windows

2. Navigate to: C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000

3. Find the Kurzweil 3000 application, right click it and select Run as Administrator

4. Select yes, allow, etc. to any prompts that may appear after selecting Run as Administrator

5. When you run Kurzweil 3000 via the above steps, you should be able to register without error.

 

Your System Code is empty

You most likely are not logged into your computer as an administrator.  Please contact someone with administrative credentials for the computer you're using and ask them to log in and register the software for you. If you are the administrator, please check your system time, date, and year and correct them if they are inaccurate. If none of these are issues, and you are running a Windows operating system; please try the steps listed above under the Alternate solution section listed above.

 

You receive a message that your serial number is not valid version X serial number for your copy of Kurzweil, where X is the version number.

Please check your version that you have installed via Help > About Kurzweil 3000 in the software itself. If you find a mismatch, for instance it states you have version 12, but you are expecting a different version, please install the proper version and try registering again. Your serial number must be for the same version you have installed, see below for some serial number examples for ease of identifying your version number.

Version examples; serial number starts with:

204... – Macintosh version 4

205... – Macintosh version 5

310... – Windows version 10

311... – Windows version 11

312... – Windows version 12

313... – Windows version 13

314... – Windows version 14 & Mac version 14

Etc.

 

You receive an error that your user name is already taken

To resolve, please try another user name. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers that you will remember to your user name. Document your username and password once the system accepts it so you may use it again if you ever need to re-install the product.

1.21. Guide: General tips for downloading K3000

Last Updated: June 2023

Applies to: Kurzweil 3000 for Windows and Mac

Info:

The Kurzweil 3000 (K3000) software may range from 1 to 2 GB in size. If you have a slow internet connection, downloading Kurzweil 3000 may take up to several hours. If you're having problems downloading Kurzweil 3000, the tips in this article can help you.

Downloading K3000:

You can download the full latest build of K3000 from the following links:

Windows

Mac

For previous versions, please use the link below: Mac/Windows previous versions

Make sure to download the version and edition that you own. So if you own K3000 v22 Standalone, make sure to download that. You will know if you have a Standalone because you will have a serial number and Kurzweil will not ask you to login when you launch it after registration. If you have a username and password that allows you to log in to Kurzweil3000.com, you need the subscription version.

Downloading Tips:

1. When possible, download from a computer with a wired connection instead of a wireless connection as this is a more stable connection type.

2. We recommend using the Chrome Browser for the download process.

3. If you are on a wireless connection and experiencing slow or incomplete downloads, try getting closer to your wireless router.

4. If a wired connection is not possible and you are not having any success downloading via a wireless connection, we suggest to download the software on another machine with either a better wireless connection or preferably a wired connection. The next step would then be to save the completed download to a USB drive, and finally bring the USB with the downloaded file on it to the computer that you need to install K3000 ON.

5. If none of the above helps, try using a different web browser to download Kurzweil with. If you're having problems with Internet Explorer or Edge, read this article: Guide: Tips for downloading Kurzweil and updates with Internet Explorer

6. If downloading does not appear to be possible, you will need to install from the K3000 DVD. If you do not have a DVD drive you may need to plug in an external DVD drive to use the DVD method.

1.22. Guide: Resolving issues downloading Kurzweil using Internet Explorer or Edge

Last Updated: June 2023

Applies to: Kurzweil 1000 and 3000 downloads

Issue:

If you're using Internet Explorer or Edge, you may be prevented from downloading updates and/or the full installer of the Kurzweil 1000 or 3000 software. This is not a problem with our software or website, but a security measure within Internet Explorer and Edge.

When you experience this issue you will see a prompt stating: "To help protect your security, Windows Internet Explorer blocked this site from downloading files to your computer. Click here for more options..." or it may state "Virus Detected" if you are using Microsoft Edge.

If you are instead looking for tips regarding downloading Kurzweil in general, see here: General tips for downloading Kurzweil 3000

 

If you are in Edge and get "Virus Detected":

You will need to disable your SmartScreen Filter temporarily.

To do this:

1. In Edge copy and paste this to your address bar: edge://settings/privacy

2. Scroll down to "Microsoft Defender SmartScreen" and toggle it to disabled.

3. Try downloading again.

 

Alternative Solutions:

1. When you click the link to download the file, choose the Save option when asked if you want to Save or Open. Once the file is done downloading, you can try running it by clicking the Run or Open button.

2. If that does not work, and you are a system admin please refer to this Microsoft article for more help: http://msdn.microsoft.com/en-us/library/dd565669%28v=vs.85%29.aspx#workaround

3. After following the instructions in the Microsoft article above, attempt to download and rerun the file. Again choose the Save option when asked if you want to Save or Open. Once the file is done downloading, you can try running it by clicking the Run or Open button.

 

1.23. Guide: K3Automater Information & Troubleshooting (Win)

Last Updated: July 2023

Applies to Versions: Kurzweil 3000 for Windows

FAQ

Where can I download the Automater?

You can download different versions of the Automater on the download pages below(scroll down for the link):

Other tools for V22

Other tools for V20

Other tools for v16

Other tools for v15

 

The Automater will not work unless it's installed on a computer with Kurzweil 3000 (K3000) of the applicable version. Make sure to download the Automater version that matches your version of K3000. So if you're using K3000 v22, download Automater v22.

Before using the Automater it's recommended to make sure K3000 is also up-to-date. You can check for updates using Online > Updates in Kurzweil. You can also check our downloads page.

What is the Automater?

The K3Automater is a program that is typically used by institutions that offer a scanning service to their students. It is designed for mass conversion of files captured by a high-speed scanner into the Kurzweil format (.kes).

If you have a high-speed scanner and have a high conversion workload, it is often more efficient to use that scanner's software to scan your material as fast as possible over scanning directly into Kurzweil 3000. The result of the scanning process is a set of image or PDF files.

Kurzweil 3000 Automater simplifies the process of converting those scanned image/PDF files to KES files.

 

When would you want to use the Automater?

The automater allows you to convert a batch of files in an automated process. If you have many files to process and do not want to manually bring them in one by one into Kurzweil 3000, it's suggested to use the Automater and/or the Uploader tool

Note: If you have Kurzweil 3000 Subscription, you could use the Uploader to bring your files to your Kurzweil Universal Libary: Using the Uploader

The typical workflow of preparing to use the K3Automater would go something like this:

• Have a batch of previously scanned files that you wish to convert to .KES format, and/or file(s) from a publisher (in TIFF or PDF format) containing images for each page of a book that you wish to convert to .KES format. TIFF and PDF are the formats supported by K3Automater since they allow for multiple-page images in a single file.
• If starting from a physical textbook, it's suggested to scan using a high-speed scanner and use the capture software provided by the scanner manufacturer to capture images to 300-DPI PDF or TIFF files.
• Refer to the "How to use the Automater" section listed below for tips on how to use the Automater tool.
• This conversion process can take some time. If you have many documents or files with many pages you may need to leave it running over the night and check on it the next day.
• The K3Automater will process all the PDF and TIFF files it finds in the Source Hierarchy, converting each to a KES file by running it through Kurzweil 3000 and placing the resulting file in the appropriate directory in the Destination Hierarchy.

How to use the Automater

To use the Automater:

1. Create a "source" folder on your hard drive (or elsewhere on your system), and place the TIFF and/or PDF files into it.

2. Create a "destination" folder on your hard drive (or elsewhere on your system). This is where you want Kurzweil 3000 to place the converted KES files.

The K3Automater is configured to look for PDF or TIFF files in a specified directory on the system it is installed on (called the "Source Hierarchy"). It is also configured to place output KES files in a specified directory (called the "Destination Hierarchy"). These special folders are called hierarchies since if there are multiple directories in the source hierarchy K3Automater will mirror that same directory structure in the destination hierarchy. This makes it easier to organize and locate specific files. Note that K3Automater must be installed on a machine that has a valid copy of Kurzweil 3000 installed to function.

3. Run K3Automater.exe on a system that has Kurzweil 3000 installed.

The Kurzweil 3000 Automater dialog box appears.

4. Specify the folder which contains the TIFF and/or PDF files in the Source Hierarchy box and the folder which you would like to use for the KES files in the Destination Hierarchy box.

• You can also use Browse to find the folders on your system or over your network.
• Note: If the Source folder contains a TIFF file and a PDF file with the same name, you will only get one .kes file in the Destination folder.

5. Specify or browse to the folder which you would like to use for the KES files in the Destination Hierarchy box.

6. If you want, you can use Command Arguments to instruct the Automater to perform additional tasks, such as deleting the source file after conversion.

• The default command argument -in:^S -out:^D - x , simply takes the source path and file name (^S) as input, and outputs it to the destination path and file name (^D). "-x" indicates the end of the command line.

7. Click OK.

• When the Automater is done converting the files, it waits for more files in the Source folder.
• To stop the Automater, click Cancel. 

Notes:

• You can add more files to the Source folder while the Automater is converting existing files. You do not need to restart; it checks the source folder every few seconds for additional work.

• The Automater remembers the Source and Destination hierarchies you specify, so the next time you use it, these hierarchies appear in their respective boxes.

• If Kurzweil 3000 is configured to use the Ask for User at Startup option, you should use the -user:name command option. If you don't, you will be forced to log on each time the Automater begins to convert a file in the Source folder.

 

Does the Automater work with Kurzweil 3000 Web License Editions?

Yes, make sure to enter your Web License username and password into the Automater for proper function with the Web License version. You also may be interested in the UL Uploader tool, which is on the pages linked above as well.

 

Tips for troubleshooting the Automater

Note: Always update Kurzweil before you attempt troubleshooting. You can use Online > Updates in Kurzweil to check for Updates.

Note: Use the latest version of the automater, currently located here: https://www.kurzweiledu.com/news-resources/software-updates/misc-updates_v22.html

Note: Certain source file names will not be processed correctly by the Automater. i.e. Long file paths, spaces, hyphens, and any characters besides alpha and numeric..

• It's best to close Kurzweil first before attempting to use the Automater. The Automater opens and closes Kurzweil as part of its process.
• The Automater cannot convert Kurzweil files, as they are already converted - it will only convert PDF and image files.
• If your source file and destination are going to a Network drive or other type of Cloud drive, this may cause issues - it's recommended to have local destinations of your files and then move them after the processing is complete.
• Make sure you are logged into Windows as an administrative user.
• Try to print something to the KESI Virtual Printer. It should print out into Kurzweil when you choose it as your printer outside of Kurzweil(i.e. from Word or Notepad), If it doesn't, the automater will not function correctly. Tips on troubleshooting the virtual printer are here: https://support.kurzweiledu.com/index.php?pg=kb.page&id=1599#link7
• Make sure you have adequate space available on your hard disk drive.
• Make sure your temporary folder (typically in "C:\Documents and Settings\<username>\Local Settings\Temp", where <username> is the name you use to log on to Windows) does not have its Read-Only attribute set. Finally, make sure your user account has permission to access your "temp" folder. Consult your Microsoft Windows documentation or see your System Administrator for help in checking these items.

Make sure .pdf files are opening properly:

1. Navigate to C:\Program files\Kurzweil educational systems\Diags\fileassociate.exe OR on a newer 64-bit system, Navigate to C:\Program files (x86)\Kurzweil educational systems\Diags\fileassociate.exe.

2. Enter PDF in the extension and click Get Current Association

3. It should show you the correct path for Adobe Acrobat Reader

4. Click OK

5. Click Associate and accept the change (even though it's not really changing anything)

6. Try opening a pdf and make sure it opens in Adobe then close Adobe.

7. Run the Automater again

Automater Command Arguments:

- in:file name.foo file to open

- out:file name.foo file to save

- stat:file name.foo file to save recognition statistics

- user:name change user name

-x exit end the command line (must be last)

-d delete previous "-in" file

-2page turn on 2 page mode

-autorotate force auto-rotate ON

-rotate0 rotate 0 (disable auto-rotate)

-despeckle force despeckle ON

- nodespeckle force despeckle OFF

-deskew force deskew ON

- nodeskew force deskew OFF

-despeckle force despeckle ON

- nodespeckle force despeckle OFF

Typical usage:

-in: foo-bar.tif -out: my file. kes -d -x

Notes:

• Currently -d applies only to TIF and PDF files.

• Currently only one file may be opened.

• Use full pathnames for -in and -out when running from a DOS command line.

• If the output file exists, it will be overwritten without warning.

• Filenames can contain "-" but not " -" (hyphen with a preceding space).

Viewing Automater Recognition

The Automater's Statistics function can help you to determine the quality of the recognition process performed by the OCR engine selected in the Kurzweil 3000 Scanning Options pane.

To view recognition statistics:

Click the Automater's Statistics button.

This opens the Recognition Statistics dialog box, which contains a number of statistics regarding the recognition of the files processed by the Automater.

For each processed file, the following statistics are provided:

• The number of pages.

• The number of characters recognized.

• The Confidence Level.

Interpreting the Confidence Level

Confidence Level is a measure of how confident the system is about the recognition process. The higher the number, the more confident Kurzweil 3000 is regarding the accuracy of the recognition process. You can consider a Confidence Level of 95 as a borderline level between a good recognition and one that requires a visual inspection of the file.

When you inspect your files, look for some of the following recognition anomalies that may be affecting the confidence level:

• If the files were originally created via scanning, look for broken or touching characters. This could indicate that the original scanning brightness was too low. You'll will need to edit the underlying text in order to correct these problems.

• In some cases, the OCR engine might try to recognize text within a graphic and either fail completely or misrecognize the characters, causing a lower confidence level number. However, this may or may not be important to you, since you might not want this type of text read anyway. If you don't want the text read, and Kurzweil 3000 is reading it (poorly), use the Zone Editor to designate the area that the text appears in as a graphic.

1.24. Guide: MSI Deployment & Remote Installation - K3000 v15 (Win)

Last Updated: June 2016

Applies to Versions: Kurzweil 3000 Windows Version 15 - Standalone, Network, Web License

This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000 (K3000).

1. Uninstall any older version of K3000 on the computers

For K3000 v15 to install properly, you must first uninstall any older version of K3000. For example, if you have K3000 v14 installed, you must uninstall K3000 v14 first before installing K3000 v15.

All of K3000's MSI installers can also work as uninstallers if you pass the msiexec uninstall command switch /x to the MSI.

If you still have your K3000 v14 installation files on your distribution point, you can use those to uninstall K3000 v14; you would need K3000 v13 installation files to uninstall K3000 v13, etc.

Steps:

1. Locate the K3000 v14 installation files on your distribution point (network share drive).

2. If you no longer have the K3000 v14 installation files, you can download them from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

3. The command-line to silently uninstall K3000 v14 would be:
msiexec /x "<path to K3000 v14 installation files>\Software\Kurzweil 3000 v.14.msi" /qn /norestart

4. Deploy the uninstall job, ensuring that the older version of K3000 is uninstalled on the computer grouping.

5. Get ready to prepare your K3000 v15 silent install following the instructions below.

2. Download the latest full build installer for K3000 v15, don't use the DVD

We release a new build of K3000 v15 (i.e. an updated version) at the beginning of each month. It's always recommended to install from the latest downloadable build, because the build on the DVD is often outdated.

Download the latest build of K3000 v15 from here: https://www.kurzweiledu.com/k3win

Make sure to download the correct edition, e.g. if your organization purchased the Web License edtion, make sure to download that; don't download Standalone if you need to install Web License.

3. Extract and copy the K3000 installation files to your distribution point (network share)

The downloaded file is a self-extracting EXE. Running or extracting the EXE will create an InstallTemp[...] folder that contains the installation files for the latest full build of K3000 v15. To simplify instructions, rename that InstallTemp[...] folder to K3000v15.

Copy the K3000v15 folder to a distribution point, usually a shared folder or drive, on your network.

4. Install Visual C++ and .NET dependencies before K3000 v15

A regular full UI install of K3000 (i.e. double-clicking Setup.exe file and following the GUI prompts) will automatically install the following Visual C++ and .NET redistributables if they're not already installed on the computer; however, when the K3000 installer is run silently (i.e. a msiexec deployment made with a /qn switch) it does not install these redistributables.

The following redistributables must be installed before doing a silent MSI install of K3000:

Microsoft .Net Framework 4.0 Full

Download: https://www.microsoft.com/en-us/download/details.aspx?id=17718

Silent install command-line example:
<filename>.exe /q /norestart

General info regarding deployment: https://blogs.msdn.microsoft.com/astebner/2010/05/12/silent-install-repair-and-uninstall-command-lines-for-the-net-framework-4/

How to create and install as a MSI: https://blogs.msdn.microsoft.com/astebner/2010/06/04/how-to-create-an-administrative-install-point-for-the-net-framework-4/

Microsoft .Net Framework 4.0 Full Update KB2468871

Download: https://www.microsoft.com/en-us/download/details.aspx?id=3556

Microsoft Visual C++ 2013 Redistributable Package x86 & x64

Download: http://www.microsoft.com/en-us/download/details.aspx?id=40784

Microsoft Visual C++ 2013 Redistributable Package x86 (required for both 32-bit and 64-bit OSes)
Microsoft Visual C++ 2013 Redistributable Package x64 (required for 64-bit OS only, must be installed after the x86 package)

Silent install command-line example:
vcredist_x86.exe /install /quiet /norestart
vcredist_x64.exe /install /quiet /norestart

How to create and install as a MSI: http://www.applepie.se/visual-c-2013-silent-install-and-msi

Warning: There's a third version of the 2013 Visual C++ redistibutable, the arm version which is made for Windows 8 tablets, and may be downloaded as part of an automatic update from the Windows Store. The arm version is not compatible with K3000. If this package is installed, make sure to uninstall it from the computers first.

5. Install K3000 v15 from the MSI

In step 3, you extracted the installation files to a K3000v15 folder and copied it to your distribution point. Keep the files together in their relative location in the K3000v15 folder, with the path to the MSI being <path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi

Remember to install the correct edition of the software. So if your organization owns the Web License edition, use the command-line properties for Web License.

Standalone Edition
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	standalone	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi" AUTO="1" EDITION="standalone" /qn /norestart
Note: The Standalone edition in order to be usable must be activated on each computer after installation. This can be accomplished by completing a registration chute within the K3000 software after installation. Registration requires a serial number (the serial number should start with 31500...)

 

Network Edition - Standard Network Client
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	net	Determines the type of client that is installed.
SERVER	<IP address> e.g.: 172.3.1.0	This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed. The IP address of "172.3.1.0" is an example.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi" AUTO="1" EDITION="net" SERVER="172.3.1.0" /qn /norestart

 

Network  Edition - Remote/Take Home Client
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	netpro	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi" AUTO="1" EDITION="netpro" /qn /norestart
Note: It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection. After installation the Network Remote Client will not function until it is activated with a License-to-Go code. You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server. Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.

 

Web License Edition
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	web	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi" AUTO="1" EDITION="web" /qn /norestart

 
Disabling Auto-Updates During Installation (Optional)

By default, Kurzweil 3000 (any edition) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer.  This can be disabled during installation by adding the optional property value.

Properties	Values	Description
AUTOUPDATE	0	Disables auto-updates.
	1	Default value if not specified. Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.
Command-line example (Web License Edition): msiexec /i "<path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart

6. Testing the MSI

Before you create a deployment, you may want to test the installer manually.

1. Run cmd.exe (right-click > Run as Administrator if UAC is enabled on the computer)

2. Excecute a Windows Installer (msiexec.exe) installation via a command-line example above.3. To monitor installation, you can observe the msiexec.exe process in Task Manager.

3. The installation should be considered complete when:
    a) All instances of the msiexec.exe process are no longer taking any CPU resources.
    b) There is a Kurzweil 3000 shortcut created on the desktop.
    c) There is an entry Kurzweil 3000 v.15 in Windows' installed programs.

You can also test by running a batch script (.bat) file.

Batch script example (Web License Edition):

     @ECHO Installing Kurzweil 3000 Web Licensing from a shared folder on your network.  This may take upwards of 20 minutes.  Please wait...

     @ECHO OFF

     msiexec /i "<path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi" AUTO="1" EDITION="web" /qn /norestart

     exit

7. Install Acapela Voices

If you want extra high quality Text-to-Speech (TTS) voices and languages to use within K3000 v15, we recommend installing the Acapela high quality voices that are licensed for K3000. They're free for you to download.

Note that K3000 will already come installed with high quality US English, Spanish, and French Canadian voices. Installing additional Acapela voices is entirely an optional step.

Instructions:

1. Download the installers.

The Acapela voice installers can be found here: http://www.kurzweiledu.com/k3win

The installers are packaged as self-extracting EXE files. Running or extracting the EXE will create a folder named (for example) InstallTemp_AcapelaEnglishNonUSVoices_1500 containing the installation files. Feel free to rename the folder.

2. Copy the folder to your distribution point.

3. There are no special property values required to be passed to the Acapela voice MSI installers.

Command line example for a silent install without restarting:

msiexec /i "<path to distribution point>\AcapelaEnglishNonUSVoices_1500\Acapela English Non-US Voices.msi" /qn /norestart

How to use Orca to modify MSI files to "bake in" property values instead of command-line arguments

Kurzweil requires a certain set of property values to be passed to the MSI in order to install correctly. These property values can be passed via command-line as noted in the above tables and examples. However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.15.msi file's database Property table.  This way you can "bake in" everything to the .msi, so you can simply add the MSI to a job and it will install properly. It also simplifies future redistrubtion of the .msi.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.15.msi file.

Orca is normally included in the Windows SDK. For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

Instructions:

1. Download and install Orca. Choose to do a Complete install.

2. Navigate to <path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi and right-click the MSI > Edit with Orca.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI). Sort the Property table alphabetically so you can easily find the applicable fields. Click in the applicable value fields to edit them. Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line. Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.15.msi file. Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click the MSI file > Edit with Orca again, go back to the Property table and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

How to install future MSI patches for K3000

If you have older versions of K3000 v15 installed, you may want to update the software (e.g. from v15.01 to v15.04) through installing a patch. We have MSI patches available that can can be installed silently.

You only need to install the latest patch to fully update K3000. For example, if you have v15.01 installed and want to update to the latest verison, which at the time would be v15.04, then you only need to install the v15.04 patch. You don't have to install the v15.02 patch and then the v15.03 patch.

Instructions for silently installing the .msi patch can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1793

1.25. Guide: MSI Deployment & Remote Installation - K3000 v14 (Win)

Last Updated: June 2015

Applies to Versions: Kurzweil 3000 Windows Version 14 - Standalone, Network, Web License

These instructions do not apply to Kurzweil 3000 (K3000) v12 and K3000 v13. This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000.  Desktop technicians, teachers, or home users should conduct manual installations of the software.

Uninstall any older version of K3000 existing on your computers

Due to architecture changes in the K3000 v14 software, you cannot install K3000 v14 over previous versions (such as K3000 v13.x, v12.x, etc.). So if you have K3000 v13 installed on a computer, you must first uninstall K3000 v13 before installing K3000 v14.

All of K3000's MSI installers can also work as uninstallers if you pass the msiexec uninstall command switch (/x) to the MSI. For example, if you have K3000 v13 installed on your computers, you're looking at the following steps before you attempt to install K3000 v14:

1. Locate the K3000 v13 installer files on your distribution point (network share drive).

2. If you no longer have the K3000 v13 installer files, you can download them from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

3. The command-line to silently uninstall K3000 v13 would be: msiexec /x "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" /qn /norestart

4. Deploy the uninstall job, ensuring that the older version of K3000 is uninstalled on the computer grouping.

5. Get ready to prepare your K3000 v14 silent install following the instructions below.

Download the K3000 software (don't use the DVD)

Use the latest downloadable build available from the link below. The downloadable build is always up-to-date, unlike printed DVDs. If you install from the copied contents of the DVD you may encounter installation errors following these instructions, as our installer archetecture is consistently updated by our engineers.

1. Download the latest build of Kurzweil 3000 (K3000) and use that to create your package.

The latest build of K3000 Windows Verison 14 can be downloaded here: http://www.kurzweiledu.com/k3win

The downloaded file is a self-extracting EXE.  The extracting process will create an InstallTemp[...] folder that contains the full contents of the Kurzweil 3000 v14 DVD.  To simplify instructions, rename the InstallTemp[...] folder that gets created to K3000InstallPackage.

2. Copy the K3000InstallPackage folder to your distribution point (i.e. a shared folder on your network, most likely hosted on a server in your data center).  All user groups will need at least read and execute permissions to this shared folder.

Before you can run a silent install (deployment) of K3000, you must first make sure that some Microsoft Visual C++ and .NET packages are already installed

A regular full UI install of K3000 (i.e. double-clicking the installer to run it) will automatically install the following Visual C++ and .NET packages if they're not already installed on the computer. Components from these packages are required to install K3000 properly. However, when the K3000 installer is run silently (e.g. a msiexec deployment made with a /qn switch) it cannot attempt to install these redistributables along with it. This means (if they're not already installed) you need to install the following redistributables prior to installing K3000 silently:

• Microsoft .NET 4.5.1
• Microsoft Visual C++ 2013 Redistributable Package x86 (this is required on both x86 and x64 versions of Windows; yes, this will install on a x64 computer)
• Microsoft Visual C++ 2013 Redistributable Package x64 (this is only required on x64 versions of Windows)

.NET 4.5.1 download: http://www.microsoft.com/en-us/download/details.aspx?id=40779

Command-line silent install for .NET:

<filename>.exe /q /norestart

C++ 2013 download: http://www.microsoft.com/en-us/download/details.aspx?id=40784

Command-line silent install for C++ 2013:

<path>\vcredist_x86.exe /install /quiet /norestart

<path>\vcredist_x64.exe /install /quiet /norestart

Warning: There's a third version of the 2013 Visual C++ redistibutable, the arm version which is made for Windows 8 tablets, and may be downloaded as part of an automatic update from the Windows Store. The arm version is not compatible with K3000. If this package is installed, make sure to uninstall it from the computer first.

Command-line silent installations

It's important that the Kurzweil 3000 v.14.msi be run from its shared folder ...\K3000InstallPackage\Software you created in an earlier step (that most likely exists on your distribution point), as it calls various resource files from its location during installation.  So keep the files and folders that "live with" Kurzweil 3000 v.14.msi in their relative location.  If Kurzweil 3000 v.14.msi is taken out of its location and run by itself it will not function. Restarting after installation is also not required.

Instructions:

Execute a Windows Installer (msiexec) installation via a command-line window (cmd.exe) or .bat script following the below parameters and examples listed in each table for whatever client type you are attempting to install.

If you want to perform a manual local test, because you're executing a silent (/qn) installation, you will not see a UI during installation. To monitor installation, you can observe the msiexec.exe process in Task Manager. The installation should be considered complete when:

a) All instances of the msiexec.exe process are no longer taking any CPU resources.
b) There is a Kurzweil 3000 shortcut created on the desktop.
c) There is an entry Kurzweil 3000 v.14 in Windows' installed programs.

Warning: If you want to perform a manual local test using Windows Vista or Windows 7 with User Account Control (UAC) enabled, make sure to Run as Administrator cmd.exe or the .bat file you execute.

Standalone Client Installation
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	standalone	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="standalone" /qn /norestart
Note: The Standalone Client will first function in Trial Mode for 30-days or until it is activated.  To activate, a user must run Kurzweil 3000 as an Administrator and complete an in-software registration chute requiring a serial number that starts with 31400[...].  This serial number is located on the packaging of the software.

 

Network Client Installation (this is a standard networked client)
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	net	Determines the type of client that is installed.
SERVER	<IP address> e.g.: 172.3.1.0	This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed.   The IP address of "172.3.1.0" is an example.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="net" SERVER="172.3.1.0" /qn /norestart

 

Network  Remote Client Installation (this is a non-networked take home client)
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	netpro	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="netpro" /qn /norestart
Note: It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection. After installation the Network Remote Client will not function until it is activated with a License-to-Go code.  You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server. Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.  On Windows Vista and Windows 7 computers, disable UAC before using a Network Remote Client.

 

Web License Client Installation
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	web	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="web" /qn /norestart

 
Disabling Auto-Updates During Installation

By default, Kurzweil 3000 (any client type) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer.  This can be disabled during installation by adding the optional property value.

Properties	Values	Description
AUTOUPDATE	0	Optional.  Disables auto-updates.
	1	Default value if not specified.  Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.
Command-line example (Web License Client): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart

Batch script (.bat) example (Web License Client):

@ECHO Installing Kurzweil 3000 Web Licensing from a shared folder on your network.  This may take upwards of 20 minutes.  Please wait...

@ECHO OFF

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="web" /qn /norestart

exit

Group Policy, SCCM, Altiris, Dell KACE, ZENworks, PDQ, etc. – use Orca to modify the .msi; set the job so it caches the entire Software\ folder where the .msi resides

Kurzweil requires a certain set of property values to be passed to the .msi in order to install correctly.  These property values can be passed via command-line as noted in the above tables and examples.  However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.14.msi file's database Property table.  This way you can "bake in" everything to the .msi, so you can simply add the MSI to a job and it will install properly.  It also simplifies future redistrubtion of the .msi.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.14.msi file.

Orca is normally included in the Windows SDK.  For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

Additionally, when setting up the job, it's important to cache the entire Software\ folder where the Kurzweil 3000 v.14.msi resides. This is because the .msi calls various resources from this folder, most importantly the .cab file. If you move the .msi out of this folder and run it, it will fail, as the relative links will be broken.

Instructions:

1. Download and install Orca.  Choose to do a Complete install.

2. Navigate to \\SERVERNAME\K3000InstallPackageK3000\Software\ and right-click > Edit with Orca the Kurzweil 3000 v.14.msi file.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI).  Sort the Property table alphabetically so you can easily find the applicable fields.  Click in the applicable value fields to edit them.  Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line.  Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.14.msi file.  Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click > Edit with Orca the Kurzweil 3000 v.14.msi file again, go back to the Property table, and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

Installing the Acapela Voices

If you want extra high quality Text-to-Speech (TTS) voices and languages to use within K3000 v14, we recommend installing the Acapela high quality voices that are licensed for K3000 (they're free for you to download/install).

Note that K3000 will already come installed with high quality US English, Spanish, and French Canadian voices. Adding extra Acepla voices is entirely an optional step.

Instructions:

Step 1. Download the installers.

The installers for additional TTS voices are available on this page: http://www.kurzweiledu.com/k3win

The TTS Windows installers are packaged as self-extracting .exe files. The extracting process will create a folder named (for example) InstallTemp_AcapelaEnglishNonUSVoices_1400. This folder contains the full contents of a TTS installer.

Step 2. Copy the extracted folder to an applicable path on your distribution point, e.g.:

\\SERVERNAME\K3000InstallPackageK3000\InstallTemp_AcapelaEnglishNonUSVoices_1400\

Step 3. There are no special property values required to be passed to the TTS installers.

Command line example for a silent install without restarting:

msiexec /I "\\SERVERNAME\K3000InstallPackageK3000v14\InstallTemp_AcapelaEnglishNonUSVoices_1400\Acapela English Non-US Voices.msi" /qn /norestart

You can simply point your deployment job to the .msi

Installing the .msi patches/updates for K3000

If you have older versions of K3000 v14 installed, you may want to update the software (e.g. from v14.03 to v14.11) through installing a patch. We have .msi patches available that can can be installed silently.

You only need to install the latest patch to fully update K3000. For example, if you have v14.03 installed and want to update to the latest verison build (which at the time of writing this is v14.11), then you only need to install the v14.11 patch. You don't have to install the v14.04 patch, then the v14.05 patch, and so forth.

Instructions for silently installing the .msi patch can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1793

1.26. Kurzweil 3000 patch MSI silent install instructions (Win)

Last Updated: Sept 2022

Applies to Versions: Kurzweil 3000 v22, v20, v16, v15 and v14

Kurzweil 3000 version 22, 20, 16:

First, if you're conducting a new install deployment of K3000, it's recommended to install the latest version of K3000. This way you don't have to worry about patching it after the initial install, because what's installed is already up to date.

Guide:

1. Download the .msi version of the latest patch for the version of K3000 you're attempting to update. The patches can be downloaded here:

Version 22: https://www.kurzweiledu.com/news-resources/software-updates/ki-3000-windows-version22-updates.html

Version 20: https://www.kurzweiledu.com/news-resources/software-updates/ki-3000-windows-version20-updates.html

Version 16: https://www.kurzweiledu.com/news-resources/software-updates/ki-3000-windows-version16-updates.html

Version 15: https://www.kurzweiledu.com/news-resources/software-updates/ki-3000-windows-version15-updates.html

Please note that you cannot patch to skip versions. This means if you own version 16 and that's installed, you cannot install the version 22 patch and update your install to version 22; you can only install the latest version 16 patch to ensure you're on the latest build of version 16.

2. Copy the .msi patch to your distribution point.

3. Create a job to install the .msi file. There's no specific property values that need to be passed to it. Just a simple silent install that doesn't require a reboot. Here's a command-line example for a v22.01 patch:

msiexec /i "<path>\K3000Patch22.01.msi" /qn /norestart

This should result in the latest version of the patch being installed, updating your installations of K3000. This should occur silently (/qn) and without restarting (/norestart)

Kurzweil 3000 version 14:

Patching version 14 is a bit more complicated than version 15. This is becausae K3000 v14 requires you to uninstall the previous patch.

Guide:

1. Prior to running the .msi patch, the following msiexec command must be run on the computers where K3000 v14 is installed. This command will silently uninstall the previous version of the patch on the computer. This is important, since a new .msi patch can only be run on a computer once the old .msi patch is uninstalled. The entry for a K3000 v14 patch in Windows's Programs and Features is named patch, attributed to Kurzweil Education Systems. Additionally, to uninstall this patch via a command-line, you must use its ProductCode property value in place of the file name.

Here's a command-line example to uninstall a K3000 v14 patch:

msiexec /x {5329B5A6-77FD-4DDD-9130-D823047D1B22} /qn /norestart

2. Download the .msi version of the latest version 14 patch. Do not download the .exe version of the patch. You can download the latest v14 patch here: https://www.kurzweiledu.com/news-resources/software-updates/ki-3000-windows-version14-updates.html

3. Copy the .msi patch to your distribution point.

4. Create a job to install the .msi file. There's no specific property values that need to be passed to it. Just a simple silent install that doesn't require a reboot. Here's a command-line example for a v14.23 patch:

msiexec /i "<path>\K3000Patch14.23.msi" /qn /norestart

The above steps should result in any prior patch being uninstalled, and then a new patch being installed. This should occur silently (/qn) and without restarting (/norestart).

1.27. Guide: MSI Deployment & Remote Installation - K3000 v13 (Win)

Last Updated: June 2013

Applies to Versions: Kurzweil 3000 Windows Version 13 - Standalone, Network, Web License

Warning: These instructions do not apply to Kurzweil 3000 v12 or older, and will not work for those older versions. K3000 v12 would not install silently without the use of a separate UI Action installer. We no longer support K3000 v12 or older. Please contact our sales team about upgrading to the newest version.

This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000.  Desktop technicians, teachers, or home users should conduct manual installations of the software.

 

Download / Preparation

1. Download the latest build of Kurzweil 3000 and use that to create your package.

The latest build of Kurzweil 3000 Windows Verison 13 can be downloaded here: http://www.kurzweiledu.com/installv13

The downloaded file is a self-extracting EXE.  The extracting process will create an InstallTemp folder that contains the full contents of the Kurzweil 3000 v13 DVD.  To simplify instructions, rename the InstallTemp folder that gets created to K3000InstallPackage.

Warning: If you create your installation package from older media, such as a release DVD or an older download, you will encounter installation errors following these instructions as the architecture of our installers have changed.

2. Copy the K3000InstallPackage folder to your distribution point (i.e. a shared folder on your network, most likely hosted on a server in your data center).  All user groups will need at least read and execute permissions to this shared folder.

 

Command-line Silent Installations

It's important that the Kurzweil 3000 v.13.msi be run from its shared folder ...\K3000InstallPackage\Software you created in an earlier step (that most likely exists on your distribution point), as it calls various resource files from its location during installation.  So keep the files and folders that "live with" Kurzweil 3000 v.13.msi in their relative location.  If Kurzweil 3000 v.13.msi is taken out of its location and run by itself it will not function.

Restarting after installation is not required.

Instructions

Execute a Windows Installer (msiexec) installation via a command-line window (cmd.exe) or .bat script following the below parameters and examples listed in each table for whatever client type you are attempting to install.

If you want to perform a manual local test, because you're executing a silent (/qn) installation, you will not see a UI during installation.  To monitor installation, you can observe the msiexec.exe process in Task Manager.  The installation should be considered complete when:

a) All instances of the msiexec.exe process are no longer taking any CPU resources.
b) There is a Kurzweil 3000 shortcut created on the desktop.
c) There is an entry Kurzweil 3000 v.13 in Windows' installed programs.

Warning: If you want to perform a manual local test using Windows Vista or Windows 7 with User Account Control (UAC) enabled, make sure to Run as Administrator cmd.exe or the .bat file you execute.

Standalone Client Installation
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	standalone	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="standalone" /qn /norestart
Note: The Standalone Client will first function in Trial Mode for 30-days or until it is activated.  To activate, a user must run Kurzweil 3000 as an Administrator and complete an in-software registration chute requiring a serial number that starts with 31300[...].  This serial number is located on the packaging of the software.

 

Network Client Installation (this is a standard networked client)
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	net	Determines the type of client that is installed.
SERVER	<IP address> e.g.: 172.3.1.0	This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed.   The IP address of "172.3.1.0" is an example.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="net" SERVER="172.3.1.0" /qn /norestart

 

Network  Remote Client Installation (this is a non-networked take home client)
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	netpro	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="netpro" /qn /norestart
Note: It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection. After installation the Network Remote Client will not function until it is activated with a License-to-Go code.  You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server. Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.  On Windows Vista and Windows 7 computers, disable UAC before using a Network Remote Client.

 

Web License Client Installation
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	web	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="web" /qn /norestart

 
Disabling Auto-Updates During Installation

By default, Kurzweil 3000 (any client type) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer.  This can be disabled during installation by adding the optional property value.

Properties	Values	Description
AUTOUPDATE	0	Optional.  Disables auto-updates.
	1	Default value if not specified.  Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.
Command-line example (Web License Client): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart

Batch script (.bat) example (Web License Client):

@ECHO Installing Kurzweil 3000 Web Licensing from a shared folder on your network.  This may take upwards of 20 minutes.  Please wait...

@ECHO OFF

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="web" /qn /norestart

exit

 

Group Policy, SCCM, Altiris, ZENworks, etc. – use Orca to modify the MSI

Kurzweil requires a certain set of property values to be passed to the MSI in order to install correctly.  These property values can be passed via command-line as noted in the above tables and examples.  However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.13.msi file's database Property table.  This way you can "bake in" everything to the MSI, so you can simply add the MSI to a job and it will install properly.  It also simplifies future redistrubtion of the MSI.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.13.msi file.

Orca is normally included in the Windows SDK.  For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

Instructions

1. Download and install Orca.  Choose to do a Complete install.

2. Navigate to \\SERVERNAME\K3000InstallPackage\Software\ and right-click > Edit with Orca the Kurzweil 3000 v.13.msi file.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI).  Sort the Property table alphabetically so you can easily find the applicable fields.  Click in the applicable value fields to edit them.  Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line.  Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.13.msi file.  Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click > Edit with Orca the Kurzweil 3000 v.13.msi file again, go back to the Property table, and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

 

Deploying MSI Patches After Installation

We have MSI patches available to assist you in updating installations in an enterprise environment. When patching, only the latst patch is required.  If you just installed the software using the directions above, you will not need to worry about patching as you're using the latest version.

Instructions for silently installing the MSI patch can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1793

 

1.28. Guide: How to access Reading A-Z books for Kurzweil

Reading A-Z books are available in Kurzweil 3000 file format (.kes) for free download to anyone with an active Reading A-Z subscription.

How do I access or download Reading A-Z books for Kurzweil 3000?

You can download Reading A-Z books in Kurzweil file format if available from the list of books here: 

https://www.readinga-z.com/books/

Instructions:

1. On that page, click on a link for a book you want to download.  You will then be prompted for your Reading A-Z username and password.  Enter in your username and password.

2. Once you are on the book page, under "More Book Options" select the Kurzweil 3000 format.  Save the .kes file to where you would like.

3. To open the .kes file, launch Kurzweil 3000.  In the Kurzweil 3000 menu, click File > Open > browse to the location of the .kes file.  Open the .kes file in Kurzweil to view and read the book.

1.29. Guide: Updating/Patching Kurzweil 3000 (Win)

How do you update or patch Kurzweil 3000 v15.07 or newer?

If you are running Kurzweil 3000 v15.07 or newer, you can make use of the Online > Updates function. You will need Administrator privileges to apply updates.

1. From within Kurzweil 3000, select Online > Updates . The Download Status dialog box opens and automatically performs a search.

2. Click the checkbox of the update you want.

3. Click OK to close the dialog box and download the update.

4. When the download completes you will be asked to exit Kurzweil 3000. After exiting the program, a window will appear displaying the updates being made.

5. Launch Kurzweil 3000 again after the updates no longer appear in the window.

How do you update or patch Kurzweil 3000 v15.06 or older?

The Online > Update service for Kurzweil 3000 versions 15.06 and older has been deactivated.  If you are running Kurzweil 3000 v15.06 or older, you must download the latest patch for your Kurzweil 3000 release version (ie: v13, v14, v15) from our website.  You can download the patch for your version of Kurzweil 3000 here:  https://kurzweiledu.com/news-resources/software-updates.html

Having Problems?

• If you are having problems using the Online > Updates function from within Kurzweil 3000, you can download the latest updates from the software updates section of our website.
• Any Kurzweil 3000 patcher that you download should be run using escalated permissions on Windows Vista/7/8/10.  To do this, locate the downloaded patcher on your computer, right-click and choose Run As Administrator.
  
• For IT professionals, if Online > Updates isn't working, then your Windows firewall may be preventing the connection. Go to Control Panel > System and Security > Windows Firewall > Advanced settings. You can create an Inbound and Outbound rule for the C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000\Kurzweil 3000.exe to allow connections.
• User Account Control (UAC) may cause problems with installing patches, especially for older versions of Kurzweil 3000. You can follow these instructions to disable UAC.

Do we offer MSI updates (i.e. patches)?

Yes. Refer to end section of this guide: http://support.cambiumtech.com/index.php?pg=kb.page&id=1827

1.30. Guide: Saving a Kurzweil 3000 document as PDF

Last Updated: 2/26/2021

There are a few ways to save Kurzweil 3000 content as a PDF, and it's a bit different depending on the platform you're using.

Using kurzweil3000.com through your web browser:

kurzweil3000.com limits the content that can be converted to PDF in a document to 50 pages. If your document is more than 50 pages long and you want all of the document, you may need to go through these steps several times to get PDFs covering the whole document.

1. Open your document in kurzweil3000.com
2. Go to the page of the document you would like to have at the start of your PDF. This will save up to 50 pages from this starting page to the PDF.
3. Go up to the 'View' menu > Select 'PDF' under 'Download Format' dropdown
4. Your PDF will generate and a download will begin

Using Kurzweil 3000 Windows:

Windows 10 has a built in PDF printer called 'Microsoft Print to PDF'. Kurzweil 3000 will use this device to generate the PDF.

1. Open your document in Kurzweil 3000 Windows
2. Go to File > Print
3. Set the 'Microsoft Print to PDF' as your print device
4. Set any other desired print options (e.g. Page Range)
5. Choose Print
6. You will be prompted to give the PDF a name and save location

Using Kurzweil 3000 Mac:

Mac OS has a built in 'Save As PDF' option. Kurzweil 3000 will use this function generate the PDF.

1. Open your document in Kurzweil 3000 Mac
2. Go to File > Print
3. Set any desired print options (e.g. Page Range)
4. In the lower left corner of the Print window, choose 'PDF' > 'Save As PDF'
5. You will be prompted to give the PDF a name and save location

1.31. Guide: Using Google Drive with Kurzweil 3000

Kurzweil 3000 can access documents stored in Google Drive in a few ways.

 

kurzweil3000.com in Browser

If you have an account for the Web License edition of Kurzweil 3000, using kurzweil3000.com and the steps below, you can bring documents directly from Google Drive into your Universal Library.

1. Login to kurzweil3000.com

2. Go to Universal Library

3. Select the 'Google Drive' button at the top

4. Sign into Google Drive when prompted and select the document you'd like to bring into Kurzweil 3000

5. Your document will automatically load once completed (if it's a larger document, you may receive a message requesting to try again later, see step below)

6. Once your Google Drive document is uploaded, you'll be able to find it in your Universal Library\Your Folder (with your name)\Recently_Opened_Local_Files folder. You can reopen it from that location, or move it to a different folder location in your Universal Library

 

Installed Kurzweil 3000 Win/Mac

Kurzweil 3000 Web License Edition: Using the Universal Library

If you've already uploaded a document into your Universal Library using the 'kurzweil3000.com in Browser' steps above, you'll be able to find the document in your installed Kurzweil 3000 Win/Mac using the steps below:

1. Launch Kurzweil 3000 on your machine

2. Go to File > Open From Library

3. Open the document from your Universal Library (it will be in your Recently_Opened_Local_Files folder unless you've moved it)

Kurzweil 3000 Web License, Network, or Standalone Editions: Using installed Google Drive App

If you'd prefer not to use, or don't have access to kurzweil3000.com/Universal Library, you can use the installed Google Drive app to make your Google Drive documents available on your local machine. Attached to this knowledge book article is a document (Configuring_Google_Drive_Application_For_Kurzweil_3000.pdf) covering the process of downloading, configuring, and using the Google Drive App with the installed Kurzweil 3000 Win or Mac application.

 

1.32. Upgrading Windows may revert K1000/K3000 to a demo

Last Updated: February 2017

Issue:

If you are not fully up to date with Kurzweil, certain Windows updates may break the Kurzweil 1000/3000 install.

If this occurs, K1000/K3000 will function as an expired Trial or Demo version of the software and all functions will be locked. The only solution is to uninstall K1000/K3000 and then reinstall it.

Notes:

Examples of Windows updates that may cause this issue:

- Windows 7 to Windows 8 or Windows 10

- Windows 8 to Windows 8.1

- Windows 8/8.1 to Windows 10

- Windows 10 to Windows 10 SP1

The Windows 10 Anniversary Update does not seem to cause this problem. More information on compatibility for Windows 8 and Windows 10 can be found here.

Solution:

You'll need to be logged into your computer as an Administrator user.

1. Uninstall Kurzweil 1000/3000 as normal in Windows. Use your Control Panel > Programs and Features to uninstall Kurzweil 1000/3000. Follow the prompts to uninstall the software. If you are on Windows 10, go to: Start Menu > Settings> System > Apps and features; and then select Kurzweil 1000/3000 in the list > the Uninstall button.

2. If you are using Kurzweil 3000 v15 and seeing this issue, download/install from the latest full installer for K3000 here: https://www.kurzweiledu.com/k3win

3. If you're using K3000 v12*/v13/v14, install the software from our latest downloadable build for these versions instead of the older DVD media. This will ensure what gets installed is the latest version with all updates and patches already applied.

*Please note that K1000/K3000 v12 is not supported on Windows 10, v13 and higher is supported.

4. If you're using K1000, it's best to use your install DVD and then update to the latest version that you own. For a download link (v14 only) or replacement media for your software, please contact Customer Service.

5. The last step is to re-install. If downloading Kurzweil, run the install file for the version you downloaded after it finishes downloading, then follow the prompts to install the software. For more install help, we have install videos here.

- If you're using an older version of K1000/K3000 not listed above, your only option may be to install from the DVD or CD media. Please note that these older versions are not supported to run on Windows 8 and higher and may not function correctly.

1.33. Updating Windows may cause the Acapela voices to be unavailable

Last Updated: September 2016

Issue:

Updating Windows 8.1 or Windows 10 with Kurzweil installed may cause the Acapela voices within Kurzweil 3000 version 14 or v15 to become unavailable.

Solution 1:

1. Update Kurzweil 3000, if there is an update available. Refer to this guide linked here.
2. Reboot your computer after downloading and running the update.
3. Launch Kurzweil and see if your voices are restored.

If Solution 1 doesn't work:

Solution 2:

1. Navigate to C:\Program Files (x86)\Kurzweil Educational Systems\Common Files\Acapela
2. Find the KESIRegSapi5.bat file in the Acapela folder (do not run this yet)
3. Right-click it > Select Run as Administrator (Important)
4. A window will come up stating to press any key to continue, press a key on your keyboard and the box will then close after a short time.
5. Restart your computer after step 4.
6. Open Kurzweil 3000: Will, Heather, Tracy along with any other extra Acapela voices that have been installed should now be available again.

 

1.34. Guide: KESI Virtual Printer Information & Troubleshooting (Win)

Applies to Versions: Kurzweil 3000 Windows

Note: Read here if you are looking for an equivalent feature in K3000 Mac.

Note: For versions of Kurzweil 3000 prior to version 13, Kurzweil 3000 (Win) Professional Color or Professional Black & White are required in order to use the Virtual Printer.

Quick Links:

Guide to updating / patching Kurzweil 3000

General Virtual Printer Information

• KESI Virtual Printer Overview

• Using The KESI Virtual Printer

• Reproducing Color in Documents Opened with the KESI Virtual Printer

• Printing from other applications using the KESI Virtual Printer

• Setting Up The Kurzweil 3000 USB Virtual Printer (Discontinued)

• How to make a KESI Virtual Printer installer

Tips for Troubleshooting the KESI Virtual Printer

• The KESI Virtual Printer is not printing to Kurzweil

• The Virtual Printer is missing after registering an older version of Kurzweil 3000

• Does Kurzweil 3000 for Macintosh have a KESI Virtual Printer?

• Error Message, "Printing to the KESI Virtual Printer is not an option"

• How to install the KESI Virtual Printer if not listed in the Windows printer list

• Advanced Troubleshooting - Recommended for IT professionals

 

General Virtual Printer Information:

KESI Virtual Printer Overview

The KESI Virtual Printer is a print driver, once installed it will be listed in your Windows Devices and Printers area. Instead of printing to paper, it "prints" to Kurzweil and creates a Kurzweil 3000 image file, which can then be read and/or saved as a Kurzweil file. The primary reason to use the virtual printer is in order to open files that are not a supported file type in Kurzweil 3000.

To use the KESI Virtual Printer, you must print from an application outside of Kurzweil, and that application must have a Print function.

Notes:

• If you are using K3000 v13 or higher, the virtual printer should automatically install along with the Kurzweil 3000 install. If your virtual printer isn't listed under your printers list in Windows or is not functioning properly, start troubleshooting here.

• It's recommended to fully update the version of Kurzweil that is installed to the latest version, more information here.

• For 64-bit operating systems using older versions of Kurzweil 3000, you may need to install the KESI Virtual Printer x64 file found on the product DVD under the Software folder, or from here.

• If you want to keep the virtually printed document in Kurzweil 3000 after it opens, be sure to save it.

• If you want to use KESI Virtual Printer and have Internet Explorer in Protective Mode, you must first disable Protective Mode and Restart before using the Virtual Printer. When you are finished, re-enable Protective Mode and Restart.

Using The KESI Virtual Printer

The KESI Virtual Printer is an invaluable tool for quickly generating a Kurzweil document from from another application, for example Microsoft Word.

To bring in an image document from another application:

1. Open the application you would like to print from.
   
   Ensure that the application has a Print command.

2. Once you select the print option from your application next make sure to select the KESI Virtual Printer as your printer from the Print Setup, Print Properties or Print Name list - these are the common options that usually appear after you use the Print function, these allow you to select a printer.

3. If your document contains color, and you are on a version older than K3000 v15 you will need to enable color. To do this click Properties or Printer Properties, then click the Paper/Quality tab and verify "Color" is selected.
   
   If you cannot access the Paper/Quality tab from your application, try using the procedure detailed in Reproducing Color in Documents Opened with the KESI Virtual Printer.

4. Click Print.
   
   Kurzweil 3000 launches, if it isn't already running, and opens the file.

5. It's recommended to save the document before making changes to the document, this will enable full Kurzweil 3000 editing features. When you save, make sure to save it with the .kes file type which should be the default choice.

 

Reproducing Color in Documents Opened with the KESI Virtual Printer

In versions older than v15, the KESI Virtual Printer creates documents in black and white, even when they contain color. However, you can set the KESI Virtual Printer to reproduce documents in color as a default setting if needed.

Note: This procedure is not required if you wish to manually control this setting or have K3000 v15 and higher. Starting with K3000 v15, the virtual printer is already set to color. For older versions, during the print process you can instead simply choose the color option from the Printer Properties option; which is available from within the Print dialog box when you are printing from within your chosen application.

To set the Virtual Printer for color reproduction:

1. Open Devices and Printers, from your start menu or from the Settings/Control panel area.

2. In the Devices and Printers window, select the KESI Virtual Printer icon.

3. Right-click on the KESI Virtual Printer icon and choose Printing Preferences.

4. In the Printing Preferences dialog box, click the Paper/Quality tab.

5. In the Color area, of the Paper/Quality tab page, choose Color, and click OK.

6. Click OK to close the Properties dialog box. Then close the Control Panel if it is still open.Printing from other applications using the KESI Virtual Printer

Printing from other applications using the KESI Virtual Printer

The KESI Virtual Printer is an invaluable tool for quickly generating content from another application into a Kurzweil image document. The advantage to using the virtual printer is that you can bring unsupported file types into Kurzweil.

To print a file from another application:

1. Open the application you wish to make a Kurzweil file from and check that the application has a Print command. Please note that some file types or programs may not allow you to print or may limit printing, if you find that to be the case please contact the publisher of said file or program.

2. After selecting print from your application, next select the KESI Virtual Printer from the Print Setup, Print Properties or Print Name list; these options or similar usually appear for the purpose of selecting a printer, it may be seen a drop-down list.

3. If your document contains color, and you are using a version older than v15 and want to reproduce it, click Properties or Printer Properties, click the Paper/Quality tab, and then select Color. Note: K3000 V15 and higher should automatically use color when using the virtual printer.
   
   If you cannot access the Paper/Quality tab from your application, try using the procedure detailed in Reproducing Color in Documents Opened with the Virtual Printer in order to change your default kesi printer option to print in color.

4. Click Print, the print job will start to process.
   
   Kurzweil 3000 should open after a short time if it isn't already running, the file will then start processing in Kurzweil page by page until finished.

5. Before editing your document printed with the virtual printer, it is recommended to save the document after it finishes processing to the .kes format, which is the default save option. This will allow you to use all the Kurzweil 3000 features that are available with image document types.
   
   
   

Setting Up the Kurzweil 3000 USB Virtual Printer (Discontinued)

To use this feature with the Kurzweil 3000 USB version, you must first install it from the KESIVP-Installer (for computers running 32-bit versions of Windows) or KESIVP64-Installer (for computers running 64-bit versions of Windows). Both installers are in the top level of the Kurzweil 3000 USB device folder. NOTE: You must have the Kurzweil 3000 USB version of the software open in order to use the Virtual Printer. Please also note that the Kurzweil 3000 USB product has been discontinued and is no longer supported.

How to make a Virtual Printer Installer

Starting with version 13 of the Kurzweil 3000 software, a separate installer is no longer included to install the virtual printer, it should however install automatically with the product. If for some reason it does not, it is suggested to make an installer of the virtual printer using the below command:

From a command line, navigate to where the setup file is located and enter : setup.exe /a

Where setup.exe is the main installer file for Kurzweil 3000; this will perform an administrative install that will allow you to create a virtual printer installer. You would then use the files created to either install the virtual printer manually, or via a deployment process.

Please make sure that all folders in the extracted package are in the same root folder as the msi file, this should allow proper installation.

If making and running the installer does not add the printer to your list, please refer to the Advanced Troubleshooting - Recommended for IT professionals guide for more troubleshooting suggestions.

Tips for Troubleshooting the KESI Virtual Printer:

Note: It may be possible to apply the below troubleshooting steps to legacy versions of Kurzweil 3000 such as v12 or below, however success is not guaranteed or supported for legacy versions. If you are using a legacy version of Kurzweil 3000, it is advised that you upgrade to the latest version. For upgrade options, please contact Kurzweil sales or our Customer Service team.

Note: It is recommended to fully update the installed version of Kurzweil before troubleshooting, please review the Guide to updating / patching Kurzweil 3000 if you are unsure how to update your Kurzweil product before proceeding.

The KESI Virtual Printer is failing to print an image over to Kurzweil

• A document gets stuck in the KESI Virtual Printer's job queue. You can view KESI Virtual Printer's job queue by double-clicking the KESI Virtual Printer icon in your Devices and Printers section in Windows.
• A KESI Virtual Printer print job (document) is never queued for printing.
• You receive an error message when using the KESI Virtual Printer.

These malfunctions are often caused by using incorrect settings in your KESI Virtual Printer Properties.

1. Verify your version of Kurzweil 3000 is updated.

2. Restart your computer to ensure that Kurzweil 3000 is closed and your KESI Virtual Printer job queue is cleared.

3. Review/change your KESI Virtual Printer Properties.

To start step 3, open your Devices and Printers from your Windows Start menu or Settings/Control Panel. You will see a list of printers. Double-click your KESI Virtual Printer. This will open a KESI Virtual Printer window. In this window, click Printer -> Properties. This will open your KESI Virtual Printer Properties window.

4. Verify / change your settings under the KESI Virtual Printer Properties so they are correct. Use Apply and OK if you make any changes once you are done. Refer to the below images for the proper settings:

Below is an image of the KESI Virtual Printer Properties settings that have the correct settings you will need to use. If your settings are different, please try changing them to match.

1) Sharing

Verify that "Do not share this printer" is marked.

2) Ports

You want to verify that your KESI Virtual Printer is assigned to KESI Virtual Printer port. If this is not the case, you will want to Add a new Local Port and assign the KESI Virtual Printer to that port:

1. In the Ports tab, click "Add Port..." -> select Local Port on the list of Available port types -> click "New Port..." -> enter the port name "Kurzweil" (without the quotes) and click OK -> Close.
2. If you receive an error that you are not able to create a port, try creating a port with the name "Nul:", a guide for this is here.
3. In the Ports tab, verify that your newly created Local Port is selected and click the Apply button to assign the KESI Virtual Printer to that port.

Also verify that "Enable printer pooling" is unchecked.

3) Advanced

Verify that "Always available" and "Print directly to the printer" are both marked.

4) Device Settings

Select "Application" in the settings tree -> click the "Setup..." button. Verify that "Kurzweil 3000" is your Default Application and Color Reduction is set to "Fast"

5. Launch Kurzweil 3000 and then minimize the program.

6. Launch a word processing program that has a Print function, such as Wordpad. In Wordpad (or another word processor), type out some random text. Print (Ctrl + P) your open document as a test, selecting your KESI Virtual Printer as your printer. Your document should print over to Kurzweil and be available for reading.

If after verifying above the virtual printer is still not working, please refer to the Advanced Troubleshooting - Recommended for IT professionals guide.

I registered Kurzweil 3000 and now my KESI Virtual Printer is missing. Why?

Most likely you are on a version of Kurzweil that is v12 or older and have registered Kurzweil 3000 as the LearnStation version. LearnStations cannot use the KESI Virtual Printer and lose access to it, please re-register with a Kurzweil 3000 Professional Color or Professional Black and White serial number to resolve.

Please note: Starting with v13 all versions are professional color so this information does not apply to newer versions, instead refer to here for additional troubleshooting if your VP is missing.

You can verify which version of Kurzweil 3000 you have registered by clicking Help -> About Kurzweil 3000 from the Kurzweil menu, this screen would list your version number and the K3000 edition, i.e K3000 v12.01 Color Professional.

Does Kurzweil 3000 for Macintosh have a KESI Virtual Printer?

Kurzweil 3000 for Macintosh does not need the KESI Virtual Printer. Mac computers have a print as PDF function. Using this option, you should have a choice to "Open as PDF in Kurzweil 3000", which would function similarly to the KESI virtual printer, allowing you to view any printable doc directly in K3000 Mac.

Error Message, "Printing to the KESI Virtual Printer is not an option"

You cannot virtually print to the virtual printer if trying to print directly from Kurzweil. The Virtual printer must be used outside of Kurzweil from another application.

Please open your document in another application (like Microsoft Word), you can then either virtually print the file and it will open with Kurzweil. Alternatively, you can simply open the file directly in Kurzweil if it is a supported file type by using the File> Open option within the Kurzweil menu options.

How to install the KESI Virtual Printer if not listed in the Windows printer list

If you have version 13 or higher of Kurzweil 3000, first try making an installer:

Please refer to this link - How to make a KESI Virtual Printer installer

To install the KESI Virtual Printer x64 version for K3000 v12 and older:

64 bit KESI Virtual Printer Download *If on Windows Vista and higher, it's recommended to right click the x64_VP_setup.exe file and select "Run as Administrator" to insure a proper install, you will likely need to do this from your downloads folder after the file is finished downloading.

To install the KESI Virtual Printer x86 version for K3000 v12 and older:

32 bit Virtual Printer Download *If on Windows Vista and higher, it's recommended to right click the WinXP_setup.exe file and select "Run as Administrator" to insure a proper install, you will likely need to do this from your downloads folder after the file is finished downloading.

 

Advanced Troubleshooting - Recommended for IT professionals

The virtual printer should install with the Kurzweil install.

If this is not happening, it's usually something to do with how it was installed, a conflict on the machine, or a policy not allowing the Kurzweil installer to install the printer properly.

Please review our deployment guides for the version being installed (if the software was deployed):

Deployment guide for v15

Deployment guide for v14

Deployment guide for v13

If deployed properly, the Kesi VP should install with Kurzweil, reviewing the above may help if the software was deployed initially. There are some cases where even upon proper deployment, the Virtual Printer may not be available on client machines, please refer to the instructions for manually installing the virtual printer below for those instances.

Manually installing the Kesi Virtual Printer:

Windows x64 steps:

1. Go to Devices and Printers > Add a Printer

2. Add a Local Printer

3. Select "Use an existing port" > Select the Kesi Virtual printer port which should be present from the install. If the port is not listed, create a new port instead.

4. On the next screen, select "Have Disk" on the "Install the Printer Driver" screen, then select "Browse"

5. Navigate to: C:\Program Files\Kurzweil Educational Systems\Common Files\KESIPrnt\x64

6. Select the KESIVPX64.INF file and click "Open", then click OK on the next screen.

7. Click Next to finish the install, then reboot the machine in question.

8. The Kesi Virtual printer should now be in your printer list.

Windows x86 steps:

1. Navigate to : C:\Program Files\Kurzweil Educational Systems\Common Files\

2. Fin the file listed as KesiPrntInstall.

3. Right click KesiPrntInstall and select "Run as Administrator"

4. It's going to prompt you for the source directory, click browse and navigate to C:\Program Files\Kurzweil Educational Systems\Common Files\KesiPrnt  - Select this folder and click OK.

5. Click Install.

6. Reboot your computer when the process is complete.

7. You should now have the Kesi Virtual Printer in your printer list.

If the Virtual printer still does not work (present but does not print to Kurzweil), check over the settings referenced here:

The KESI Virtual Printer is not printing to Kurzweil

After verifying the above settings, if you find that it is still failing to print to Kurzweil, try assigning it to a special port that may be more compatible with your network environment, please see below:

Creating/assigning a Nul: virtual port (this port may already exist, sometimes used by Office):

1. Open Devices and Printers.
2. Right-click on the Kesi Virtual Printer and select "Printer Properties".
3. Click the "Ports" tab and then click "Add Port".
4. Select "Local Port" and then "New Port"
5. Type the port name Nul: and then click OK. (If the port already exists you will get an error stating that here, back out at this point and instead assign the Kesi Virtual Printer to whatever is using the nul: port, even if it is already in use as multiple printers can use the same port)
6. Next, click Apply and then close the window.
7. Reboot your system and try printing again.

1.35. Error: 1310 during installation (AcaTTS.dll and Webroot SecureAnywhere)

Issue:

During the install or launch of Kurzweil, Kurzweil may display error 1310, similar to below:

Solution:

In the example above, the security software Webroot SecureAnywhere was blocking this file. If you have another security software where this is happening, the steps would be similar. You may want to contact support for your particular security software if you need assistance with adding an exception. Simply disabling the security software may not disable the particular function that blocks these types of files so exceptions must be made.

Example for adding an exception for Webroot:

1. Open Webroot SecureAnywhere, and click the 'gear tool' next to PC Security.
2. Click the Quarantine tab.
3. Check to see if the file being blocked is listed here.  If so, select it and click Restore at the bottom right.
4. Next, click the Block/Allow files tab.
5. If the file is marked as blocked, change that to Allow.
6. If the file is not listed, click the Add File button, navigate to the hard drive location where it is installed, select it, and set it for allow.

1.36. Error: 1721 during uninstallation

Issue:

When attempting to uninstall Kurzweil 3000, an error 1721 is displayed as shown below.

Troubleshooting Steps:

This error typically relates to a corrupt installation file, which means a manual uninstall of Kurzweil 3000 will be necessary. This can be a fairly technical process. If you require assistance going through this process, please call our Kurzweil 3000 Technical Support Team. We can perform a remote desktop troubleshooting session where we can take control of the machine and go through these troubleshooting steps.

Before continuing, please note that improperly removing directories or registry keys can cause a machine to become inoperable.

1. Restart your computer

2. Login to the machine as an administrator account

3. Manually remove the following directories:

• C:\Program Files (x86)\Kurzweil Educational Systems
• C:\ProgramData\KESI
• C:\Users\Public\Public Documents\KESI
• C:\Users\<winlogin>\AppData\Roaming\KESI
• C:\Users\<winlogin>\AppData\Local\KESI

4. Manually remove the following registry keys:

• HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KESI
• HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall (perform a search for 'kurzweil' and delete any associated key in this location)
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products (perform a search for 'kurzweil' and delete any associated key in this location)

Alternate Solution: 

1. Download the install files for your edition of Kurzweil 3000 here: https://www.kurzweiledu.com/k3win
2. Run the download package, this will start an install process. The install process will recognize that Kurzweil is installed. 
3. Select “Remove” from the modify/repair/remove dialog box that you should receive through this process.
4. Removing it in this manner should remove Kurzweil without error. Please reboot if prompted.
5. If you wish to re-install the product, run the downloaded installer again from your downloads folder to re-install.

 

1.37. Error: 1722 during installation

Issue:

During installation of Kurzweil 3000, the following error may appear near the end of the installation causing a rollback of the install process:

"Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallRouter, location: C:\Program Files (x86)\Kurzweil Educational Systems\Common Files\Router.exe, command: -i -cmd "C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000\Kurzweil 3000.exe %s -d"

Troubleshooting:

Newer versions of Kurzweil 3000 require Microsoft Visual C++ 2013 x86 and x64 packages. As such, there are different installation procedures depending on the operating system that you're running.  Please note your operating system version (Windows Control Panel > System) before continuing with the steps below.

Step #1: Download and install the appropriate version(s) of Microsoft Visual C++ 2013

1. Login to your machine as a local administrator account

2.  Go to: http://support.cambiumtech.com/index.php?pg=kb.page&id=1843

3.  Then follow below:

   If you are running Windows 64-bit:

1.  Choose to download both the x86 and x64 versions of Microsoft Visual C++ 2013 (#5 and #6)

2.  Install the x86 version first

3.  Install the x64 version second

4.  Repeat the installations for both the x86 and x64 packages, this time choosing the 'Repair' option.  This will allow the package to overwrite any incorrect .dll files on the machine.  Unfortunately the initial installation will not perform this step.

   If you are running Windows 32-bit:

1.  Choose to download only the x86 version of Microsoft Visual C++ 2013 (#5)

2.  Install the x86 version

3.  Repeat the installation for the x86 package, this time choosing the 'Repair' option.  This will allow the package to overwrite any incorrect .dll files on the machine.  Unfortunately the initial installation will not perform this step.

4.  Attempt to install Kurzweil 3000 v14 or v15 again

Above should resolve the issue (Make sure to not leave the repair step out)

If you for some reason continue to experience the Error 1722, continue on to the Alternate Solution for some more advanced troubleshooting.

Alternate Solution:

Manually check the system files associated with Microsoft Visual C++ 2013

1.  Login to your machine and a local administrator account

      If you are running Windows 64-bit:

Browse to C:\Windows\SysWOW64

      If you are running Windows 32-bit:

Browse to C:\Windows\System32

2.  Find the following files and verify their file sizes match the following values:

Name:  mfc120.dll  -  Size:  4321 KB

Name:  msvcp120.dll  -  Size:  445 KB

Name:  msvcr120.dll  -  Size:  949 KB

3.  If any of the file sizes do not match, continue below.

Replace incorrect files with proper files

1.  Login to your machine as a local administrator account

If you are running Windows 8/10 (32-bit or 64-bit):

Download the 'Win8_1722_Error.zip' package here: http://support.cambiumtech.com/index.php?pg=file&from=2&id=262

If you are running Windows 7 (32-bit or 64-bit):

Download the 'Win7_1722_Error.zip' package here: http://support.cambiumtech.com/index.php?pg=file&from=2&id=263

2.  Extract the contents of the download .zip

3.  Copy and replace the 3 files noted in Step # 2 above using the extract files from the downloaded .zip.

1.38. Error: 1402

Issue:

During installation of Kurzweil 1000/3000, you receive the error "Error 1402.  Could not open key...".  This issue pertains to an issue with the permissions within the registry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components key.

Solution:

http://support.cambiumtech.com/index.php?pg=kb.page&id=1847

Alternate Solution:

Caution:  This solution requires modification of the computer's registry which, if performed incorrectly, can result in an unbootable machine.  If you are uncomfortable performing these steps, please contact our Technical Support Department for further assistance.

1. Login to the machine as an administrator account
2. Launch Registry Editor (Type ' regedit' into the search/run field).  Ensure you bypass User Account Control settings on Windows Vista, 7, and 8 by using Right Click > Run As Administrator.
3. Locate the key 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components'
4. Right Click on the key and go to 'Permissions'
5. Choose 'Advanced'
6. Go to the 'Owner' Tab
7. Choose 'Other users or groups'
8. Type in 'administrators' and click 'Check Names' to complete the entry for the Administrators group on the machine and choose OK.
9. Check the box for 'Replace owner on subcontainers and objects'
10. Make sure the 'Administrators' group is selected and choose OK.  You may get a message stating that not all keys could be modified, choose OK on that message.
11. Repeat steps 5 through 10 to ensure all Owner permissions have been applied correctly
12. Choose 'Advanced'
13. Go to the 'Permissions' Tab
14. Ensure the administrators group has Full Control over the key and check the box for 'Replace all child object permissions with inheritable permissions from this object'
15. Choose OK.  You may get a message stating that not all keys could be modified.  Choose OK on that message.
16. Repeat steps 12 through 15 to ensure all group Permissions have been applied correctly.
17. You should now be able to install Kurzweil 3000 without the Error 1402.

 

 

 

1.39. Error: CMp3FormatInfo:ParseDescription

Note: This is more likely to occur on older versions of Kurzweil 3000 on newer operating systems.

 

Issue:

 

Upon opening of Kurzweil 3000, several errors are received reading similar to the below:

CMp3FormatInfo:ParseDescription can't parse 128 kBit/s, 32.000Hz, Mono

Troubleshooting:

Windows 7:

 

Please download the file below that has the "Mp3Convert.ocx" file:

 

http://support.cambiumtech.com/index.php?pg=file&from=2&id=264

Please go to Start > Computer and copy this file into below, based on your operating system type:

 

X86 Windows: C:\Program Files\Kurzweil Educational System\Common Files

X84 Windows: C:\Program Files (x86)\Kurzweil Educational Systems\Common Files

 

You may receive a prompt that the file already exists, ignore and replace with this file.

 

This should resolve this issue.

 

Windows 8 x64,Windows 10:

Please download the file below that has the "Mp3Convert.ocx" file:

http://support.cambiumtech.com/index.php?pg=file&from=2&id=264

1. Navigate to your list of drives, from Windows 8 that would be the folder icon on your taskbar.

2. Go to you C: Drive by expanding Computer

3. Put the file in the: C:\Program Files (x86)\Kurzweil Educational Systems\Common Files

You may receive a prompt that the file already exists, ignore and replace with this file.

1.40. Error: Failure when attempting to create an MP3 audio file (Win)

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

When attempting to create an MP3 audio file through the File -> Audio Files -> Create Audio File option, the MP3 file will hang in the Pending Queue, be incomplete during playback, or not get created at all.

Troubleshooting Steps:

1. Verify you are running the latest patch for your version of Kurzweil 3000

1. Log in as the Administrator account on the machine

2. Launch Kurzweil 3000 (You may want to try launching Kurzweil 3000 using the right-click Run As Administrator option on the Kurzweil 3000 icon on your desktop)

3. Go to Help -> About Kurzweil 3000 and verify the version of Kurzweil 3000 that is currently installed, for example, Kurzweil 3000 v22.06.

4. While connected to a working internet connection go to Online -> Updates to begin a search for any more recent updates. If you receive an error from the search you can manually download/install updates here. If you choose to install the update using the manual method, please close Kurzweil first before installing the update. After installing the update, skip to step 8.

5. If any updates are found check the box next to the most recent version for you Kurzweil 3000 language and choose OK to begin the download.

6. When the download completes a dialogue box will appear stating that the download finished and that you must close Kurzweil 3000. Choose OK on this dialogue box and then close Kurzweil 3000.

7. Upon exiting Kurzweil 3000 the patcher will run (if it does not run automatically, press the Setup button that appears on the screen)

8. Once the patcher is complete, launch Kurzweil 3000 again.

9. Go to Help -> About Kurzweil 3000 and verify that the version of Kurzweil 3000 has been updated.

2. Install the MP3 Encoder used by Kurzweil 3000 (lame_enc.dll)

1. Log in as the Administrator account on the machine

2. Ensure that Kurzweil 3000 and any other applications are closed

3. Delete the contents in the following folder:

C:\ProgramData\KESI\Pending Audio

An easy way to get to this folder is to use Windows Key + R to bring up the run box, and then type in %progamdata%\Kesi

4. Download and save the file "lame_enc.dll" attached to this support ticket

5. Copy the downloaded file "lame_enc.dll" into all of the following directories:

• On 32-bit versions of Windows:
  • C:\Windows
  • C:\Windows\System
  • C:\Windows\System32
• On Windows 64-bit:
  • C:\Windows
  • C:\Windows\System
  • C:\Windows\System32
  • C:\Windows\SysWOW64

6. Restart your computer

1.41. HTTP status 404 error when attempting to log into K3000 v11 Web License

Last updated: July 2016

Applies to: Kurzweil 3000 v11 Web License

Issue:

When a user attempts to log into Kurzweil 3000 version 11 Web License, the user will receive the error The request failed with HTTP status 404: Not Found (pictured below):

Reason:

The server and software technology upon which the Kurzweil 3000 v11 Web License relied for license storage and management has become obsolete, is no longer supported, and therefore, we cannot upgrade to continue providing service.

We are sorry for this inconvenience and want to work with you to find a good solution. Please contact our sales department for your available options: http://www.kurzweiledu.com/ContactSales.php

1.42. IntelliTools acquired by AbleNet

Last Updated: 2015

The Kurzweil Educational division of Cambium Learning no longer provides support for IntelliTools products. AbleNet, Inc. now owns and provides support for IntelliTools products.

Kurzweil Education announced on 4/17/2014 that the IntelliTools® arm of the company has been sold to AbleNet, Inc. of Roseville, MN. The sale includes the IntelliTools software product line of Classroom Suite, ReadingTutor, MathTutor, Primary Skills Builders, Balanced Literacy™, MathPad™, Number Concepts, and ReadyMade® Story Kits, and the accessible keyboard IntelliKeys® with the keyboard's accompanying products.
 
Since 1985, AbleNet has been improving the lives of students with disabilities by developing innovative assistive technology solutions empowering learners of differing abilities to thrive in the classroom. Today, AbleNet is a world leader in helping individuals with significant cognitive and/or physical disabilities learn more, work successfully, and live better. Delivering over 500 unique and proprietary products to more than 60 countries, AbleNet provides an essential selection of assistive technology and curriculum used around the world every day.
 
We are pleased that with this sale, the IntelliTools legacy of providing solutions for learners with lower incidence disabilities will continue to be served by a company with a strong history of delivering positive results for these students.
 
For more information about the IntelliTools products and support in your area, contact your current supplier or AbleNet. Inc. Here are AbleNet's contact details to address any question you may have:
 
AbleNet, Inc.
2625 Patton Road
Roseville, MN 55113-1308
 
Toll Free: (800) 322-0956 (US & Canada)
Phone: (651) 294-2200
Fax: (651) 294-2259
Fax (651) 294-2222 (Orders & Quotes Only)
 
For Customer Support & General Inquiries
E-mail: customerservice@ablenetinc.com
 
For Technical Support & Repair Inquiries
E-mail: techsupport@ablenetinc.com
 
For Accounting Support
E-mail: accounting@ablenetinc.com

1.43. Is there a VPAT for K3000 and Kurzweil3000.com?

What's a VPAT? Is there a VPAT for Kurzweil 3000?

A Voluntary Product Accessibility Template (VPAT) is a table describing how a proposed computer hardware product, software, or online service enables usability by people with limited capacities to see, hear, or exercise muscular control (aka disabilities).

There is a VPAT available for the latest version of Kurzweil 3000. Here is a link: 

https://www.kurzweiledu.com/files/Kurzweil3000_Section508_VPAT_20220929.pdf

1.44. Limited User Accounts may require "Write" access for K3000 (Win)

Applies to Versions: Kurzweil 3000 (Win) - all versions

Note: Most institutional environments require the client computers to have limited user account permissions in order to maintain the security infrastructure of the network. Kurzweil requires 'Write" permissions on specific folders in order for the program to run properly.

Provide "Write" permissions to the following directories/regkeys:

Windows 7 and higher:

• C:\Program Files (x86)\Kurzweil Educational Systems
• %programdata%\KESI
• %appdata%\KESI
• %userprofile%\documents\KESI
• %public%\documents\KESI

Registry:

• HKLM/Software/Wow6432Node/KESI               (x64)
• HKLM/Software/KESI                                      (x86)

 

Windows XP:

• C:\Program Files\Kurzweil Educational Systems
• C:\Documents and Settings\All Users\Application Data\KESI
• C:\Documents and Settings\All Users\Shared Documents\KESI
• C:\Documents and Settings\<Username>\My Documents\KESI

Registry:

• HKLM/SOFTWARE/KESI

 

Note: These permissions do not apply to the Kurzweil 3000 Network License-to-Go or Remote License-to-Go configuration. For these configurations the user must be a local administrator on the machine.

1.45. Languages not supported through OCR

Issue:

Certain languages do not get recognized properly or cause an application crash when they are selected through the Recognition Settings > Language option.

Solution:

We do not currently support any language characters that are not a part of CP-1252 (more information on this character encoding here).  This includes the following:

• Arabic
• Chinese
• Japanese
• Korean
• FineReader XIX
• Thai
• Vietnamese
• Hebrew
• Yiddish

Please ensure that these languages are not selected within your Kurzweil 3000/1000 application under Recognition Settings > Language.

1.46. Automatically logged out of Read the Web extension

Last Updated: Dec 2017

Related to K3000 v15+ Web License/Subscription Edition, Read the Web for Firefox and Chrome

Problem:

When using Read the Web extension for Firefox or Chrome, it logs you out of it periodically or whenever you try to use a specific function, such as Reading or Dictionary.

Reason:

This may occur if you’re using the Web License/Subscription Edition of K3000. Most likely it’s related to your proxy server, firewall, or network security prematurely ending the connection to our web and authentication services.

Solution:

Open a web browser tab and log into www.kurzweil3000.com with the user account you plan on logging into Read the Web with.

While you’re logged into kurzweil3000.com (and that connection is established), open a separate web browser tab and use that tab to browse to web pages and Read the Web.

Log into Read the Web with the same user account you used to log into kurzweil3000.com with.

Whitelist Info:

To avoid this issue, whitelist or make an exception for proxy caching for the below:

• kurzweil3000.com
• fireflybykurzweil.com
• kurzweiledu.com
• TCP Port 443 for HTTPS

1.47. Error: Cannot load or initialize TTS voice message after opening K3000

Last Updated: Jan 2018.

Applies to: All Kurzweil 3000 Windows versions

 

Problem:

After Kurzweil 3000 (K3000) opens, you encounter a dialogue error saying, “Cannot load or initialize TTS voice” or a similar message. 

This could be occurring because the audio output device assigned to text-to-speech (TTS) on your computer in your Windows Sound > Speech settings is either unavailable or disabled.

For example, if you have internal speakers and they’re disabled and headphones are not plugged in, you may encounter this issue. Or you could be using Windows Remote Desktop to remote into the computer and sound isn’t initialized through the remote instance.

Solution:

Exit out of K3000.

Make sure that speakers are enabled or headphones are plugged in and enabled as an audio output device. Make sure that the audio output device under Sound > Speech settings in Windows is that preferred audio device.

After you enable speakers or plug in headphones, open K3000 again. You should no longer receive this error message.

1.48. How to use legacy K3000 VoiceWare voices with K3000 v15 (or later)

Last Updated: Jan 2018

Applies to: K3000 v12, K3000 v15 (or later), Standalone Editions Only

Issue Summary:

The VoiceWare voices (e.g. VW Paul, VW Kate, etc.), included in legacy versions of Kurzweil 3000 (K3000) are no longer available and licensed for inclusion with Kurzweil 3000 v15 or later.

If you have been using an older legacy version of K3000, such as K3000 v12, you may be able to get those voices to “carry over” from your old installation to a new installation of K3000 v15 (or later).

 

Troubleshooting:

You can first try to locate an older VoiceText NeoSpeech install disc. This was a separate installation disc that was included in older versions of K3000. This will install the voices separately.

If you do not have such a disc, then on a computer where you want these VW voices to be available in K3000 v15, conduct the following:

1. Install the older version of K3000 (in this example we’ll use K3000 v12), where VW voices were included, that you legally purchased. Older versions of K3000 can be downloaded from here: https://www.kurzweiledu.com/news-resources/software-updates/k3000-previous-downloads.html

2. Once K3000 v12 is installed, you will need to activate and register it with your registration info. You will need to register it with a serial number for that version. For example, if you install v12 you will need a v12 serial number to complete registration.

3. After K3000 v12 is installed and registered, you will then want to install K3000 v15 “on top” of the current installation of K3000 v12. You do not want to uninstall K3000 v12 first.

4. You can download K3000 v15 (or later) from here: www.kurzweiledu.com/k3win

5. Follow the prompts to install K3000 v15 on the computer.

6. After K3000 v15 is installed, you’ll want to register and activate it with a v15 serial number.

7. Within K3000 v15, you should have the VW voices that were available with K3000 v12.

 

Notes:

We no longer provide official support for VW voices within K3000 v15 or later. If you run into technical issues with using these voices in K3000 v15, we suggest you utilize the high quality Acapela voices (e.g. Heather, Will, Tracy) that come with and are licensed with K3000 v15 or later.

1.49. Dragon Naturally Speaking compatibility info

This page contains general info regarding Dragon Naturally Speaking's (DNS) compatibility and functionality with Kurzweil 3000 (K3000).

Does Dragon Naturally Speaking work with Kurzweil 3000 for Windows and Mac?

The basic speech to text (i.e. dictation) functionality should work in the latest version of Kurzweil 3000 for Windows, as it would in any third party software application where a cursor is within an open text field.

Nuance discontinued the Dragon product for Mac back in October 2018.  Here is their announcement article:  https://www.nuance.com/dragon/support/professional-individual-for-mac-eol.html .  With the latest Mac OS release (10.15 Catalina), Mac OS discontinued support for 32-bit applications.  As such, even an older version of Dragon would likely not work when running the latest Mac OS.

Additionally, you may be able to enforce advanced voice commands and menu navigation through DNS with K3000 for Windows only. See the attached voicecmd.rtf file for voice commands that may be enforced via the below method.

How do you enforce the additional DNS voice commands with Kurzweil 3000?

During the installation of K3000, a process will run that will attempt to configure DNS's NSApps.ini file. Note that this functionality was designed for Dragon Naturally Speaking 8 and may not apply to future versions of DNS if how DNS handles advanced voice commands in third party applications has changed.  Please contact Nuance if you're using a newer version of DNS and these steps do not function for you.

If you install DNS after you install K3000, you can run this configuration process after the fact by running C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000\Dragon\DNSCompatability.exe

Here's more info regarding editing DNS's NSapps.ini file: http://nuance.custhelp.com/app/answers/detail/a_id/3765/~/enabling-full-select-and-say-capability-in-other-applications-for-dragon

Does Kurzweil 3000 have a basic built-in speech to text feature?

Yes, the latest version of Kurzweil 3000 (v16) for both Windows and Mac have basic built-in speech to text functionality (i.e. dictation), where you can speak into a microphone and text will be typed into an open text document. This function can accessed through the following:

Windows:  Tools > Speech to Text

Mac:  Edit > Start Dictation

1.50. “Access Denied” or "Login has failed" or "Object Error" on login to K3000 Web Licence Win/Mac app

Last Updated: September 2020

Applies to: Kurzweil 3000 (K3000) Web License Subscription, Kurzweil3000.com 

Issue:

If you attempt to log into a K3000 Web License Subscription installed desktop app or Kurzweil3000.com and cannot login, you may receive an Access Denied, Object Error or Login has failed message and you will be unable to log in. This can be due to an incorrect password, or having the wrong version of the software installed. In cases of version 15 or lower, this issue is due to support for those older versions of the installed desktop app is no longer supported. However, there is a newer version of the desktop app available, please see the below solution section for implementing a newer version of the software.  

Importantly, if your Web License subscription is active, you can a) still log into kurzweil3000.com and use the web app from the website, and b) you can simply install a newer version of the desktop app and use that instead.

If you cannot login to Kurzweil3000.com, please try resetting your password following this link. After resetting your password attempt to login again. If you can login to Kurzweil3000.com you should also be able to login to the Kurzweil 3000 Web License Subscription desktop app. If you still cannot login to the desktop app, please follow the solution below to resolve.

Solution:

The solution is to uninstall, download the latest version of the app, and install that. Because you have an active subscription, you can and should use the latest version of K3000.

Windows Instructions:

1. Uninstall your older version of K3000:

1. In Windows, go to your Control Panel > Programs and Features
2. In your Programs and Features list find the Kurzweil 3000 v.15 application listed, select it, and then click the Uninstall button
3. Follow the prompts to complete the uninstall process. If it asks you to restart your computer, choose OK.

2. Download the latest version of K3000 Web License:

1. You can download the latest version of K3000 for Windows from here: https://www.kurzweiledu.com/installv20_win_wl
2. Wait for the file to finish downloading. It may take over an hour, depending on your Internet connection.

3. Install the latest version of K3000 Web License:

1. Once the .exe file is finished downloading in Step 2 above, Open or Run the file (you can double-click it).
2. Follow the prompts to complete the installation. Choose to do a Complete install if prompted.

4. After the new version of K3000 is installed, you can open the app by double-clicking the Kurzweil 3000 shortcut on your desktop.

1. You can log into the app with your active username/password for kurzweil3000.com

Macintosh Instructions:

1. Uninstall your older version of K3000:

1. In your Macintosh Finder, navigate to your Applications.
2. Find the Kurzweil 3000 app in your Applications.
3. Ctrl+click (or right-click) the Kurzweil 3000 app > choose Move to Trash
4. Follow the prompts to move the app to your Trash.

2. Download the latest version of K3000 Web License:

1. You can download the latest version of K3000 for Mac from here: https://www.kurzweiledu.com/installv20_mac_wl
2. Wait for the file to finish downloading. It may take over an hour, depending on your Internet connection.

3. Install the latest version of K3000 Web License:

1. Once the .dmg file is finished downloading in Step 2 above, Open or Run the file (you can double-click it).
2. This will mount a Kurzweil 3000 disc image, similar to inserting a DVD into your computer.
3. In the Kurzweil 3000 window, Open (double-click) the .pkg file to start the installation of K3000.
4. Follow the prompts to install the application.

4. After the new version of K3000 is installed, you can open the app by double-clicking the Kurzweil 3000 app in your Applications.

1. You can log into the app with your active username/password for kurzweil3000.com
   

1.51. Guide: OneDrive integration with Kurzweil 3000 Mac

The OneDrive app from the Mac App Store can be used to integrate OneDrive access into both the Kurzweil 3000 Mac desktop application, as well as the kurzweil3000.com web site.  Please review the attached document for step by step instructions on how to complete this integration.

1.52. Guide: MSI Deployment + Remote Installation - K3000 v16 (Win)

Last Updated: June 2018

Applies to Versions: Kurzweil 3000 Windows Version 16 - Standalone, Network, Web License

This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000 (K3000).

Step Summary:

1. Uninstall any older version of K3000 on the computers

2. Download the latest full build installer for K3000 v16, don't use the DVD

3. Extract and copy the K3000 installation files to your distribution point

4. Install Visual C++ and .NET dependencies before K3000 v16

5. Install K3000 v16 from the MSI

6. Testing the MSI

7. Install Acapela Voices

Additional Info:

- How to install future MSI patches for K3000

- How to use Orca to modify MSI files to "bake in" property values instead of command-line arguments

1. Uninstall any older version of K3000 on the computers

For K3000 v16 to install properly, you must first uninstall any older version of K3000. For example, if you have K3000 v15 installed, you must uninstall K3000 v15 first before installing K3000 v16.

All of K3000's MSI installers can also work as uninstallers if you pass the msiexec uninstall command switch /x to the MSI.

If you still have your K3000 v15 installation files on your distribution point, you can use those to uninstall K3000 v15; you would need K3000 v14 installation files to uninstall K3000 v14, etc.

Instructions:

1. Locate the K3000 v15 installation files on your distribution point (network share drive).

2. If you no longer have the K3000 v15 installation files, you can download them from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

3. The command-line to silently uninstall K3000 v15 would be:
msiexec /x "<path to K3000 v15 installation files>\Software\Kurzweil 3000 v.15.msi" /qn /norestart

4. Deploy the uninstall job, ensuring that the older version of K3000 is uninstalled on the computer grouping.

5. Get ready to prepare your K3000 v16 silent install following the instructions below.

2. Download the latest full build installer for K3000 v16, don't use the DVD

We release a new build of K3000 v16 (i.e. an updated version) at the beginning of each month. It's always recommended to install from the latest downloadable build, because the build on the DVD is often outdated.

Download the latest build of K3000 v16 from here: https://www.kurzweiledu.com/k3win

Make sure to download the correct edition, e.g. if your organization purchased the Web License edtion, make sure to download that; don't download Standalone if you need to install Web License.

3. Extract and copy the K3000 installation files to your distribution point (network share)

The downloaded file is a self-extracting .exe. Running or extracting the .exe will create an InstallTemp[...] folder that contains the installation files for the latest full build of K3000 v16. To simplify instructions, rename that InstallTemp[...] folder to K3000v16.

Copy the K3000v16 folder to a distribution point, usually a shared folder or drive, on your network.

4. Install Visual C++ and .NET dependencies before K3000 v16

A regular full UI install of K3000 (i.e. double-clicking Setup.exe file and following the GUI prompts) will automatically install the following Visual C++ and .NET redistributables if they're not already installed on the computer; however, when the K3000 installer is run silently (i.e. a msiexec deployment made with a /qn switch) it does not install these redistributables.

The following redistributables must be installed before doing a silent MSI install of K3000:

Microsoft .Net Framework 4.0 Full

Download: https://www.microsoft.com/en-us/download/details.aspx?id=17718

Silent install command-line example:

<filename>.exe /q /norestart

General info regarding deployment: https://blogs.msdn.microsoft.com/astebner/2010/05/12/silent-install-repair-and-uninstall-command-lines-for-the-net-framework-4/

How to create and install as a MSI: https://blogs.msdn.microsoft.com/astebner/2010/06/04/how-to-create-an-administrative-install-point-for-the-net-framework-4/

Microsoft .Net Framework 4.0 Full Update KB2468871

Download: https://www.microsoft.com/en-us/download/details.aspx?id=3556

Microsoft Visual C++ 2013 Redistributable Package x86 & x64

Download: http://www.microsoft.com/en-us/download/details.aspx?id=40784

Microsoft Visual C++ 2013 Redistributable Package x86 (required for both 32-bit and 64-bit OSes)
Microsoft Visual C++ 2013 Redistributable Package x64 (required for 64-bit OS only, must be installed after the x86 package)

Silent install command-line example:

vcredist_x86.exe /install /quiet /norestart
vcredist_x64.exe /install /quiet /norestart

How to create and install as a MSI from the redistributable: http://www.applepie.se/visual-c-2013-silent-install-and-msi

Warning: There's a third version of the 2013 Visual C++ redistibutable, the arm version which is made for Windows 8 tablets, and may be downloaded as part of an automatic update from the Windows Store. The arm version is not compatible with K3000. If this package is installed, make sure to uninstall it from the computers first.

Microsoft Visual C++ 2017 Redistributable Package x86 & x64

Download: https://www.visualstudio.com/downloads/, https://go.microsoft.com/fwlink/?LinkId=746572

Direct link (x86): https://aka.ms/vs/15/release/VC_redist.x86.exe

Direct link (x64): https://aka.ms/vs/15/release/VC_redist.x64.exe

Silent install command-line example:

vcredist_x86.exe /install /quiet /norestart 
vcredist_x64.exe /install /quiet /norestart

5. Install K3000 v16 from the MSI

In step 3, you extracted the installation files to a K3000v16 folder and copied it to your distribution point. Keep the files together in their relative location in the K3000v16 folder, with the path to the MSI being <path to distribution point>\K3000v16\Software\Kurzweil 3000 v.16.msi

Remember to install the correct edition of the software. So if your organization owns the Web License edition, use the command-line properties for Web License.

Standalone Edition
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	standalone	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v16\Software\Kurzweil 3000 v.16.msi" AUTO="1" EDITION="standalone" /qn /norestart
Note: The Standalone edition in order to be usable must be activated on each computer after installation. This can be accomplished by completing a registration chute within the K3000 software after installation. Registration requires a serial number (the serial number should start with 31600...)

 

Network Edition - Standard Network Client
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	net	Determines the type of client that is installed.
SERVER	<IP address> e.g.: 172.3.1.0	This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed. The IP address of "172.3.1.0" is an example.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v16\Software\Kurzweil 3000 v.16.msi" AUTO="1" EDITION="net" SERVER="172.3.1.0" /qn /norestart

 

Network  Edition - Remote/Take Home Client
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	netpro	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v16\Software\Kurzweil 3000 v.16.msi" AUTO="1" EDITION="netpro" /qn /norestart
Note: It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection. After installation the Network Remote Client will not function until it is activated with a License-to-Go code. You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server. Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.

 

Web License Edition
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	web	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v16\Software\Kurzweil 3000 v.16.msi" AUTO="1" EDITION="web" /qn /norestart

 
Disabling Auto-Updates During Installation (Optional)

By default, Kurzweil 3000 (any edition) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer.  This can be disabled during installation by adding the optional property value.

Properties	Values	Description
AUTOUPDATE	0	Disables auto-updates.
	1	Default value if not specified. Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.
Command-line example (Web License Edition): msiexec /i "<path to distribution point>\K3000v16\Software\Kurzweil 3000 v.16.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart

6. Testing the MSI

Before you create a deployment, you may want to test the installer manually.

1. Run cmd.exe (right-click > Run as Administrator if UAC is enabled on the computer)

2. Excecute a Windows Installer (msiexec.exe) installation via a command-line example above.

3. To monitor installation, you can observe the msiexec.exe process in Task Manager.

4. The installation should be considered complete when:
    a) All instances of the msiexec.exe process are no longer taking any CPU resources.
    b) There is a Kurzweil 3000 shortcut created on the desktop.
    c) There is an entry Kurzweil 3000 v.16 in Windows' installed programs.

7. Install Acapela Voices

If you want extra high quality Text-to-Speech (TTS) voices and languages to use within K3000 v16, we recommend installing the Acapela high quality voices that are licensed for K3000. They're free for you to download.

Note that K3000 will already come installed with high quality US English, Spanish, and French Canadian voices. Installing additional Acapela voices is entirely an optional step.

Instructions:

1. Download the installers.

The Acapela voice installers can be found here: http://www.kurzweiledu.com/k3win

The installers are packaged as self-extracting EXE files. Running or extracting the EXE will create a folder named (for example) InstallTemp_AcapelaEnglishNonUSVoices_1600 containing the installation files. Feel free to rename the folder.

2. Copy the folder to your distribution point.

3. There are no special property values required to be passed to the Acapela voice MSI installers.

Command line example for a silent install without restarting:

msiexec /i "<path to distribution point>\AcapelaEnglishNonUSVoices_1600\Acapela English Non-US Voices.msi" /qn /norestart

How to use Orca to modify MSI files to "bake in" property values instead of command-line arguments

Kurzweil requires a certain set of property values to be passed to the MSI in order to install correctly. These property values can be passed via command-line as noted in the above tables and examples. However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.16.msi file's database Property table.  This way you can "bake in" everything to the .msi, so you can simply add the MSI to a job and it will install properly.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.16.msi file.

Orca is normally included in the Windows SDK. For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

Instructions:

1. Download and install Orca. Choose to do a Complete install.

2. Navigate to <path to distribution point>\K3000v16\Software\Kurzweil 3000 v.16.msi and right-click the MSI > Edit with Orca.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI). Sort the Property table alphabetically so you can easily find the applicable fields. Click in the applicable value fields to edit them. Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line. Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.16.msi file. Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click the Kurzweil 3000 v.16.msi file > Edit with Orca again, go back to the Property table and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

How to install future MSI patches for K3000

If you have older versions of K3000 v16 installed, you may want to update the software (e.g. from v16.01 to v16.04) through installing a patch. We have MSI patches available that can can be installed silently.

You only need to install the latest patch to fully update K3000. For example, if you have v16.01 installed and want to update to the latest verison, which at the time would be v16.04, then you only need to install the v16.04 patch. You don't have to install the v16.02 patch and then the v16.03 patch.

Instructions for silently installing the .msi patch can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1793

1.53. FAQ: Kurzweil3000.com Usage Reports

Last Updated: June 2018

Applies to: Kurzweil 3000 Web License/Subscription Edition, kurzweil3000.com

This page contains frequently asked questions regarding reports that are run from kurzweil3000.com.

FAQs

How do I run reports?

You need to log into kurzweil3000.com with the Top Level Coordinator (TLC) account for the subscription. From there, you click on My Account > Reports.

If you do not have access to the TLC account, contact your site administrator or whoever is leading your implementation. You can find out who that is by clicking on the My Account page.

Can teacher or Sub-Level-Coordinator (SLC) accounts run reports?

Teacher accounts have the ability to run reports, and have access to the Reports page just like the TLC account. However, reports run by teachers may not show student usage data due to privacy concerns. If you are a teacher and want to know the usage of your students, please contact your TLC (see above) and have him/her run a report for you.

Reports show results for Logins, Files Accessed and Time on Site. What does each metric include?

Logins — This counts the occurrences of logins to the installed Kurzweil 3000 (K3000) Win/Mac app and kurzweil3000.com website. If the Read the Web (RtW) extension does a login for a user, then that login is counted too.

Files Accessed — This counts any/all files opened by either the installed K3000 Win/Mac app or the kurzweil3000.com website. So for the installed app, counting ‘any file opened’ applies to the Universal Library, Google Drive, local files, etc.

Time on Site — This counts all time spent logged into the installed K3000 Win/Mac app and time-on-site logged in for kurzweil3000.com. If RtW extension does a login, then that time spent logged into the extension is counted too.

1.54. K3000 French Documentation and Guides

Last Updated: June 2018

Applies to: French versions of Kurzweil 3000, last updated for version 15

Please see the attached documentation for Guides in French.

1.55. "Error 1606. Could not access network location \KESI." during install

1.56. Tech Tools

This article is for tech tools we may link customers to.

Please do not use these utilities unless referred by the technical support team.

Windows Cleanup Tool

SAPIReg.exe

SAPI5Reg.exe

Microsoft Visual C++ 2013 x86

Microsoft Visual C++ 2013 x64

ULUploader v16.00

K3LocalReadtheWebHost

Kurzweil 3000 Team Management — Adding Students

Kurzweil 3000 Auto Rostering Example Template

Kurzweil 3000 Auto Rostering Instructions

K3000v2012_Repaired - Addresses blank Scanning Options, missing Page Navigation toolbar

1.57. Disable Prompt for Resume Reading (Win)

Last updated: Feb 2019

Applies to: Kurzweil 3000 (K3000) Win app

Issue:

By default, if you close K3000 without saving a document and re-open K3000, you will be prompted if you want to resume reading it.

If you want to disable this feature, then conduct the following.

Solution:

1. Find the K3000Settings.k3s file located here: C:\Users\<computer username>\AppData\Roaming\KESI\Kurzweil 3000\<K3000 username>\
2. Right-click > Open with Notepad to edit the file
3. Search for the following setting, and make the necessary changes, by replacing True with False:

[AutoReadingRestart]

UseAutoReadingRestart=False

1.58. No Session ID to Keep Alive (0); session idle timeouts (Win)

Last Updated: Feb 2019

Applies to: Kurzweil 3000 (K3000) Web License/Subscription (WL) Windows app

Issue:

During operation of K3000 WL (software application client), you may encounter a dialogue error message No Session ID to Keep Alive (0).

This message is triggered when a client is unable to connect to the server:

1. It could be due to drop in Internet connection while client is trying to reach out to server. This is the most common reason for the message. Check your Internet connection. If you're on wireless, ensure that the connection is solid.
2. Our server is not available to serve the client request. Meaning, kurzweil3000.com may be down. This is a rare occurrence, but it may happen.

Older versions of K3000 WL (e.g. v15 or earlier) may also encounter session idle timeouts. K3000 v16 WL clients do not enforce session idle timeouts. Meaning, if you have a solid Internet connection, you can leave the K3000 v16 WL client running and minimized without activity and not be "kicked out." If you're using K3000 v15 WL, please uninstall v15 and install v16 in its place to avoid such issues.

You can download the latest version of K3000 WL (Win) here: www.kurzweiledu.com/k3win

1.59. Key not valid in specified state error

Last Updated: Sept 2019

Applies to: Kurzweil 3000 Web License / Subscription

Problem:

Upon launch or login of Kurzweil 3000, you receive an error message stating "Key not valid in specified state..."

Solution:

1. Exit out of Kurzweil 3000.
2. Go to C:\Users\<computerusername>\AppData\Local\KESI\Kurzweil 3000 and delete the K3000Versions.k3v file there.
3. Launch Kurzweil 3000 and you should no longer receive the error.

1.60. CLTFSGTFLERR error when opening file from Universal Library

Last Updated: Sept 2019

Applies to: Kurzweil 3000 Web License Subscription

Problem: 

When attempting to open a file from the UL using the Win app, the user receives a CLTFSGTFLERR error similar to the below pictured.

This issue may be encountered when your network is using a proxy server and you have not made the proper exceptions for our service. See below.

What is Light Speed Relay?

It’s a web filter proxy server. You install agents on computers. You access a server console from a website. When a domain user logs into a computer with the agent installed, it applies one or more profiles to that user.

Solution:

Although they may have allowed our websites (kurzweil3000.com, kurzweiledu.com, fireflybykurzweil.com) in the profiles, they also need to add our websites as exceptions to their HTTPS middle man encryption.

1.61. Error: can't be opened because Apple cannot check it for malicious software

Last Updated: Oct 2019

Applies to: Kurzweil 3000 for Macintosh, Version 16.0.16 and earlier

Problem:

If you try to run or install Kurzweil 3000 (K3000) Version 16.0.16 or earlier on a Mac OS 10.15 computer, you may receive an error "can't be opened because Apple cannot check it for malicious software."

This issue should mostly be resolved in K3000 Version 16.0.17 and later, however earlier versions of K3000 will still be affected.

Reason:

The warning is due to the enhanced Security on Mac OS’s Gatekeeper utility. With Catalina, it’s no longer enough to sign your code with the Developer ID, you also need to Notarize it.

If you're using K3000 Version 15 or earlier, it's simply not supported on Mac OS 10.15 and greater. This is because K3000 Version 15 and earlier is a 32-bit application and Mac OS 10.15 has disabled 32-bit applications from running, along with support.

If you're using K3000 Version 16 or later, make sure to download the latest version from here: www.kurzweiledu.com/k3mac

K3000 Version 16 is a native 64-bit app and is officially supported on Mac OS 10.15. If you're still having problems with K3000 Version 16 see below. 

Troubleshooting:

Workaround in the event of any K3000 Version 16 users still seeing this or do not have internet access to reach out to Apple's Gatekeeper, is to do the following:

1. Double Click on our installer.
2. Will show an error message.
3. Open Settings on the Desktop, Open Security & Privacy Tab.
4. Click "Open Anyway"

View the attached image file for more details and pictures.

1.62. Text/Sticky notes are hidden after exiting a document (kurzweil3000.com)

Last Updated: 1/22/2020

Applies to: kurzweil3000.com

Problem:

If after adding text notes or sticky notes into an open document within kurzweil3000.com, and then exiting that document or turning the page, you find that your notes are missing.

Solution:

There's actually a "hide/show" toggle button within the Note panel. Make sure that text/sticky notes are set to show. See attached image for a screenshot of the button itself pictured.

1.63. Guide: MSI Deployment + Remote Installation - K3000 v20 (Win)

Last Updated: Sept 2020 

Applies to Versions: Kurzweil 3000 Windows Version 20 - Standalone, Network, Subscription/Web License

This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000 (K3000).

Step Summary:

1. Uninstall any older version of K3000 on the computers

2. Download the latest full build installer for K3000 v20, don't use the DVD

3. Extract and copy the K3000 installation files to your distribution point

4. Install Visual C++ and .NET dependencies before K3000 v20

5. Install K3000 v20 from the MSI

6. Testing the MSI

7. Install Acapela Voices

Additional Info:

- How to install future MSI patches for K3000

- How to use Orca to modify MSI files to "bake in" property values instead of command-line arguments

1. Uninstall any older version of K3000 on the computers

For K3000 v20 to install properly, you must first uninstall any older version of K3000. For example, if you have K3000 v16 installed, you must uninstall K3000 v16 first before installing K3000 v20.

All of K3000's MSI installers can also work as uninstallers if you pass the msiexec uninstall command switch /x to the MSI.

If you still have your K3000 v16 installation files on your distribution point, you can use those to uninstall K3000 v16; you would need K3000 v14 installation files to uninstall K3000 v14, etc.

Instructions:

1. Locate the K3000 v16 installation files on your distribution point (network share drive).

2. If you no longer have the K3000 v16 installation files, you can download them from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

3. The command-line to silently uninstall K3000 v16 would be:
msiexec /x "<path to K3000 v16 installation files>\Software\Kurzweil 3000 v.16.msi" /qn /norestart

4. Deploy the uninstall job, ensuring that the older version of K3000 is uninstalled on the computer grouping.

5. Get ready to prepare your K3000 v20 silent install following the instructions below.

 

2. Download the latest full build installer for K3000 v20, don't use the DVD

We release a new build of K3000 v20 (i.e. an updated version) at the beginning of each month. It's always recommended to install from the latest downloadable build, because the build on the DVD is often outdated.

Download the latest build of K3000 v20 from here: https://www.kurzweiledu.com/k3win

Make sure to download the correct edition, e.g. if your organization purchased the Web License edtion, make sure to download that; don't download Standalone if you need to install Web License.

 

3. Extract and copy the K3000 installation files to your distribution point (network share)

The downloaded file is a self-extracting .exe. Running or extracting the .exe will create an InstallTemp[...] folder that contains the installation files for the latest full build of K3000 v20. To simplify instructions, rename that InstallTemp[...] folder to K3000v20.

Copy the K3000v20 folder to a distribution point, usually a shared folder or drive, on your network.

 

4. Install Visual C++ and .NET dependencies before K3000 v20

A regular full UI install of K3000 (i.e. double-clicking Setup.exe file and following the GUI prompts) will automatically install the following Visual C++ and .NET redistributables if they're not already installed on the computer; however, when the K3000 installer is run silently (i.e. a msiexec deployment made with a /qn switch) it does not install these redistributables.

The following redistributables must be installed before doing a silent MSI install of K3000:

Microsoft .Net Framework 4.0 Full

Download: https://www.microsoft.com/en-us/download/details.aspx?id=17718

Silent install command-line example:

<filename>.exe /q /norestart

General info regarding deployment: https://blogs.msdn.microsoft.com/astebner/2010/05/12/silent-install-repair-and-uninstall-command-lines-for-the-net-framework-4/

How to create and install as a MSI: https://blogs.msdn.microsoft.com/astebner/2010/06/04/how-to-create-an-administrative-install-point-for-the-net-framework-4/

Microsoft .Net Framework 4.0 Full Update KB2468871

Download: https://www.microsoft.com/en-us/download/details.aspx?id=3556

Microsoft VC++ 2013 Redistributable Package x86 & x64

Download: http://www.microsoft.com/en-us/download/details.aspx?id=40784

Microsoft VC++ 2013 Redistributable Package x86 (required for both 32-bit and 64-bit OSes)
Microsoft VC++ 2013 Redistributable Package x64 (required for 64-bit OS only, must be installed after the x86 package)

Silent install command-line example:

vcredist_x86.exe /install /quiet /norestart
vcredist_x64.exe /install /quiet /norestart

How to create and install as a MSI from the redistributable: http://www.applepie.se/visual-c-2013-silent-install-and-msi

Warning: there's a third version of the 2013 Visual C++ redistibutable, the arm version which is made for Windows 8 tablets, and may be downloaded as part of an automatic update from the Windows Store. The arm version is not compatible with K3000. If this package is installed, make sure to uninstall it from the computers first.

Microsoft VC++ 2015-2019 x86 and x64 redistributable compilation package

Microsoft VC++ 2015-2019 Redistributable Package x86 (required for both 32-bit and 64-bit OSes)
Microsoft VC++ 2015-2019 Redistributable Package x64 (required for 64-bit OS only, must be installed after the x86 package)

Download: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Warning: again, the arm version is not compatible with K3000. If the arm package is installed, make sure to uninstall it from the computers first.

5. Install K3000 v20 from the MSI

In step 3, you extracted the installation files to a K3000v20 folder and copied it to your distribution point. Keep the files together in their relative location in the K3000v20 folder, with the path to the MSI being <path to distribution point>\K3000v20\Software\Kurzweil 3000 v.20.msi

Remember to install the correct edition of the software. So if your organization owns the Web License edition, use the command-line properties for Web License.

Standalone Edition
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	standalone	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v20\Software\Kurzweil 3000 v.20.msi" AUTO="1" EDITION="standalone" /qn /norestart
Note: The Standalone edition in order to be usable must be activated on each computer after installation. This can be accomplished by completing a registration chute within the K3000 software after installation. Registration requires a serial number (the serial number should start with 32000...)

 

Network Edition - Standard Network Client
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	net	Determines the type of client that is installed.
SERVER	<IP address> e.g.: 172.3.1.0	This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed. The IP address of "172.3.1.0" is an example.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v20\Software\Kurzweil 3000 v.20.msi" AUTO="1" EDITION="net" SERVER="172.3.1.0" /qn /norestart

 

Network  Edition - Remote/Take Home Client
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	netpro	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v20\Software\Kurzweil 3000 v.20.msi" AUTO="1" EDITION="netpro" /qn /norestart
Note: It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection. After installation the Network Remote Client will not function until it is activated with a License-to-Go code. You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server. Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.

 

Web License Edition
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	web	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v20\Software\Kurzweil 3000 v.20.msi" AUTO="1" EDITION="web" /qn /norestart

 
Disabling Auto-Updates During Installation (Optional)

By default, Kurzweil 3000 (any edition) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer.  This can be disabled during installation by adding the optional property value.

Properties	Values	Description
AUTOUPDATE	0	Disables auto-updates.
	1	Default value if not specified. Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.
Command-line example (Web License Edition): msiexec /i "<path to distribution point>\K3000v20\Software\Kurzweil 3000 v.20.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart

6. Testing the MSI

Before you create a deployment, you may want to test the installer manually.

1. Run cmd.exe (right-click > Run as Administrator if UAC is enabled on the computer)

2. Excecute a Windows Installer (msiexec.exe) installation via a command-line example above.

3. To monitor installation, you can observe the msiexec.exe process in Task Manager.

4. The installation should be considered complete when:
    a) All instances of the msiexec.exe process are no longer taking any CPU resources.
    b) There is a Kurzweil 3000 shortcut created on the desktop.
    c) There is an entry Kurzweil 3000 v.20 in Windows' installed programs.

 

7. Install Acapela Voices

If you want extra high quality Text-to-Speech (TTS) voices and languages to use within K3000 v20, we recommend installing the Acapela high quality voices that are licensed for K3000. They're free for you to download.

Note that K3000 will already come installed with high quality US English, Spanish, and French Canadian voices. Installing additional Acapela voices is entirely an optional step.

Instructions:

1. Download the installers.

The Acapela voice installers can be found here: http://www.kurzweiledu.com/k3win

The installers are packaged as self-extracting EXE files. Running or extracting the EXE will create a folder named (for example) InstallTemp_AcapelaEnglishNonUSVoices_2000 containing the installation files. Feel free to rename the folder.

2. Copy the folder to your distribution point.

3. There are no special property values required to be passed to the Acapela voice MSI installers.

Command line example for a silent install without restarting:

msiexec /i "<path to distribution point>\AcapelaEnglishNonUSVoices_2000\Acapela English Non-US Voices.msi" /qn /norestart

How to use Orca to modify MSI files to "bake in" property values instead of command-line arguments

Kurzweil requires a certain set of property values to be passed to the MSI in order to install correctly. These property values can be passed via command-line as noted in the above tables and examples. However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.20.msi file's database Property table.  This way you can "bake in" everything to the .msi, so you can simply add the MSI to a job and it will install properly.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.20.msi file.

Orca is normally included in the Windows SDK. For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

Instructions:

1. Download and install Orca. Choose to do a Complete install.

2. Navigate to <path to distribution point>\K3000v20\Software\Kurzweil 3000 v.20.msi and right-click the MSI > Edit with Orca.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI). Sort the Property table alphabetically so you can easily find the applicable fields. Click in the applicable value fields to edit them. Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line. Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.20.msi file. Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click the Kurzweil 3000 v.20.msi file > Edit with Orca again, go back to the Property table and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

 

How to install future MSI patches for K3000

If you have older versions of K3000 v20 installed, you may want to update the software (e.g. from v20.01 to v20.04) through installing a patch. We have MSI patches available that can can be installed silently.

You only need to install the latest patch to fully update K3000. For example, if you have v20.01 installed and want to update to the latest version, which at the time would be v20.04, then you only need to install the v20.04 patch. You don't have to install the v20.02 patch and then the v20.03 patch.

Instructions for silently installing the .msi patch can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1793

 

 

1.64. Guide: MSI Deployment + Remote Installation - K3000 v22 (Win)

Last Updated: Sept 2022  

Applies to Versions: Kurzweil 3000 Windows Version 22 - Standalone, Network, Subscription/Web License

This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000 (K3000).

Step Summary:

1. Uninstall any older version of K3000 on the computers

2. Download the latest full build installer for K3000 v22, don't use the DVD

3. Extract and copy the K3000 installation files to your distribution point

4. Install Visual C++ and .NET dependencies before K3000 v22

5. Install K3000 v22 from the MSI

6. Testing the MSI

7. Install Acapela Voices

Additional Info:

- How to install future MSI patches for K3000

- How to use Orca to modify MSI files to "bake in" property values instead of command-line arguments

1. Uninstall any older version of K3000 on the computers

For K3000 v22 to install properly, you must first uninstall any older version of K3000. For example, if you have K3000 v16 installed, you must uninstall K3000 v16 first before installing K3000 v22.

All of K3000's MSI installers can also work as uninstallers if you pass the msiexec uninstall command switch /x to the MSI.

If you still have your K3000 v16 installation files on your distribution point, you can use those to uninstall K3000 v16; you would need K3000 v14 installation files to uninstall K3000 v14, etc.

Instructions:

1. Locate the K3000 v16 installation files on your distribution point (network share drive).

2. If you no longer have the K3000 v16 installation files, you can download them from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

3. The command-line to silently uninstall K3000 v16 would be:
msiexec /x "<path to K3000 v16 installation files>\Software\Kurzweil 3000 v.16.msi" /qn /norestart

4. Deploy the uninstall job, ensuring that the older version of K3000 is uninstalled on the computer grouping.

5. Get ready to prepare your K3000 v22 silent install following the instructions below.

 

2. Download the latest full build installer for K3000 v22, don't use the DVD

We release a new build of K3000 v22 (i.e. an updated version) at the beginning of each month. It's always recommended to install from the latest downloadable build, because the build on the DVD is often outdated.

Download the latest build of K3000 v22 from here: https://www.kurzweiledu.com/k3win

Make sure to download the correct edition, e.g. if your organization purchased the Web License edition, make sure to download that; don't download Standalone if you need to install Web License.

 

3. Extract and copy the K3000 installation files to your distribution point (network share)

The downloaded file is a self-extracting .exe. Running or extracting the .exe will create an InstallTemp[...] folder that contains the installation files for the latest full build of K3000 v22. To simplify instructions, rename that InstallTemp[...] folder to K3000v22.

Copy the K3000v22 folder to a distribution point, usually a shared folder or drive, on your network.

 

4. Install Visual C++ and .NET dependencies before K3000 v22

A regular full UI install of K3000 (i.e. double-clicking Setup.exe file and following the GUI prompts) will automatically install the following Visual C++ and .NET redistributables if they're not already installed on the computer; however, when the K3000 installer is run silently (i.e. a msiexec deployment made with a /qn switch) it does not install these redistributables.

The following redistributables must be installed before doing a silent MSI install of K3000:

Microsoft .Net Framework 4.0 Full

Download: https://www.microsoft.com/en-us/download/details.aspx?id=17718

Silent install command-line example:

<filename>.exe /q /norestart

General info regarding deployment: https://blogs.msdn.microsoft.com/astebner/2010/05/12/silent-install-repair-and-uninstall-command-lines-for-the-net-framework-4/

How to create and install as a MSI: https://blogs.msdn.microsoft.com/astebner/2010/06/04/how-to-create-an-administrative-install-point-for-the-net-framework-4/

Microsoft .Net Framework 4.0 Full Update KB2468871

Download: https://www.microsoft.com/en-us/download/details.aspx?id=3556

Microsoft VC++ 2013 Redistributable Package x86 & x64

Download: http://www.microsoft.com/en-us/download/details.aspx?id=40784

Microsoft VC++ 2013 Redistributable Package x86 (required for both 32-bit and 64-bit OSes)
Microsoft VC++ 2013 Redistributable Package x64 (required for 64-bit OS only, must be installed after the x86 package)

Silent install command-line example:

vcredist_x86.exe /install /quiet /norestart
vcredist_x64.exe /install /quiet /norestart

How to create and install as a MSI from the redistributable: http://www.applepie.se/visual-c-2013-silent-install-and-msi

Warning: there's a third version of the 2013 Visual C++ redistibutable, the arm version which is made for Windows tablets, and may be downloaded as part of an automatic update from the Windows Store. The arm version is not compatible with K3000. If this package is installed, make sure to uninstall it from the computers first.

Microsoft VC++ 2015-2022 x86 and x64 redistributable compilation package

Microsoft VC++ 2015-2022 Redistributable Package x86 (required for both 32-bit and 64-bit OSes)
Microsoft VC++ 2015-2022 Redistributable Package x64 (required for 64-bit OS only, must be installed after the x86 package)

Download: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Warning: again, the arm version is not compatible with K3000. If the arm package is installed, make sure to uninstall it from the computers first.

5. Install K3000 v22 from the MSI

In step 3, you extracted the installation files to a K3000v22 folder and copied it to your distribution point. Keep the files together in their relative location in the K3000v22 folder, with the path to the MSI being <path to distribution point>\K3000v22\Software\Kurzweil 3000 v.22.msi

Remember to install the correct edition of the software. So if your organization owns the Web License edition, use the command-line properties for Web License.

Standalone Edition
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	standalone	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v22\Software\Kurzweil 3000 v.22.msi" AUTO="1" EDITION="standalone" /qn /norestart
Note: The Standalone edition in order to be usable must be activated on each computer after installation. This can be accomplished by completing a registration chute within the K3000 software after installation. Registration requires a serial number (the serial number should start with 32200...)

 

Network Edition - Standard Network Client
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	net	Determines the type of client that is installed.
SERVER	<IP address> e.g.: 172.3.1.0	This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed. The IP address of "172.3.1.0" is an example.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v22\Software\Kurzweil 3000 v.22.msi" AUTO="1" EDITION="net" SERVER="172.3.1.0" /qn /norestart

 

Network  Edition - Remote/Take Home Client
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	netpro	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v22\Software\Kurzweil 3000 v.22.msi" AUTO="1" EDITION="netpro" /qn /norestart
Note: It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection. After installation the Network Remote Client will not function until it is activated with a License-to-Go code. You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server. Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.

 

Web License Edition
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	web	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "<path to distribution point>\K3000v22\Software\Kurzweil 3000 v.22.msi" AUTO="1" EDITION="web" /qn /norestart

 
Disabling Auto-Updates During Installation (Optional)

By default, Kurzweil 3000 (any edition) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer.  This can be disabled during installation by adding the optional property value.

Properties	Values	Description
AUTOUPDATE	0	Disables auto-updates.
	1	Default value if not specified. Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.
Command-line example (Web License Edition): msiexec /i "<path to distribution point>\K3000v22\Software\Kurzweil 3000 v.22.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart

6. Testing the MSI

Before you create a deployment, you may want to test the installer manually.

1. Run cmd.exe (right-click > Run as Administrator if UAC is enabled on the computer)

2. Excecute a Windows Installer (msiexec.exe) installation via a command-line example above.

3. To monitor installation, you can observe the msiexec.exe process in Task Manager.

4. The installation should be considered complete when:
    a) All instances of the msiexec.exe process are no longer taking any CPU resources.
    b) There is a Kurzweil 3000 shortcut created on the desktop.
    c) There is an entry Kurzweil 3000 v.22 in Windows' installed programs.

 

7. Install Acapela Voices

If you want extra high quality Text-to-Speech (TTS) voices and languages to use within K3000 v22, we recommend installing the Acapela high quality voices that are licensed for K3000. They're free for you to download.

Note that K3000 will already come installed with high quality US English, Spanish, and French Canadian voices. Installing additional Acapela voices is entirely an optional step.

Instructions:

1. Download the installers.

The Acapela voice installers can be found here: http://www.kurzweiledu.com/k3win

The installers are packaged as self-extracting EXE files. Running or extracting the EXE will create a folder named (for example) InstallTemp_AcapelaEnglishNonUSVoices_2200 containing the installation files. Feel free to rename the folder.

2. Copy the folder to your distribution point.

3. There are no special property values required to be passed to the Acapela voice MSI installers.

Command line example for a silent install without restarting:

msiexec /i "<path to distribution point>\AcapelaEnglishNonUSVoices_2200\Acapela English Non-US Voices.msi" /qn /norestart

How to use Orca to modify MSI files to "bake in" property values instead of command-line arguments

Kurzweil requires a certain set of property values to be passed to the MSI in order to install correctly. These property values can be passed via command-line as noted in the above tables and examples. However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.22.msi file's database Property table.  This way you can "bake in" everything to the .msi, so you can simply add the MSI to a job and it will install properly.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.22.msi file.

Orca is normally included in the Windows SDK. For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

Instructions:

1. Download and install Orca. Choose to do a Complete install.

2. Navigate to <path to distribution point>\K3000v22\Software\Kurzweil 3000 v.22.msi and right-click the MSI > Edit with Orca.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI). Sort the Property table alphabetically so you can easily find the applicable fields. Click in the applicable value fields to edit them. Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line. Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.22.msi file. Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click the Kurzweil 3000 v.22.msi file > Edit with Orca again, go back to the Property table and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

 

How to install future MSI patches for K3000

If you have older versions of K3000 v22 installed, you may want to update the software (e.g. from v22.01 to v22.04) through installing a patch. We have MSI patches available that can can be installed silently.

You only need to install the latest patch to fully update K3000. For example, if you have v22.01 installed and want to update to the latest version, which at the time would be v22.04, then you only need to install the v22.04 patch. You don't have to install the v22.02 patch and then the v22.03 patch.

Instructions for silently installing the .msi patch can be found here: https://support.kurzweiledu.com/index.php?pg=kb.page&id=1793 

 

 

1.65. Slow uploading/failure errors of files to kurzweil3000.com / Universal Library (Uploader app)

Last updated: Feb 5 2021

Applies to: Kurzweil 3000 web license/subscription, kurzweil3000.com, Universal Library, batch Uploader app (ULUploader)

UPDATE 2/5/2021: 

This issue should now be relieved, and reports indicate that the issue is no longer occurring. If you continue to experience upload problems, either through kurzweil3000.com, the Kurzweil 3000 desktop app or the Uploader app, please notify us. It’s important that we make sure this is resolved.

If you’re using the Universal Library Uploader app, make sure to download and use the latest version of the app (we released a new version on Feb 4^th): https://www.kurzweiledu.com/news-resources/software-updates/misc-updates_v20.html

Previous Information:

Issue:

Currently you may experience slow upload speeds and/or failures errors in the uploading process under the following circumstances:

• Uploading a file to the kurzweil3000.com Universal Library. This includes both the 'Upload' button and 'Computer' button.
• Saving a file to the Universal Library through the installed Kurzweil 3000 Windows or Mac application.
• Uploading files with the Universal Library batch uploader Windows app (ULUploader)

Information:

There is currently an issue with upload speeds to the Universal Library getting bottlenecked. We are investigating this issue as a priority and will find a solution as soon as possible. We understand the importance of this issue and apologize for the inconvenience that this causes for you and your users.

Workaround:

As a temporary workaround to avoid the problem, you can conduct the following steps to achieve the result of a file being uploaded to your Universal Library:

1. Save/Upload the file or folder of files to your Google Drive or One Drive.
   1. You can save a file to your Google Drive or One Drive through the installed Kurzweil 3000 desktop app, by clicking on File > Save to Google Drive or Save to One Drive.
   2. You can also use whatever methods you normally take to save or upload files to your Google Drive or One Drive. 
2. Log into kurzweil3000.com with your account.
3. On the Universal Library page, click the Google Drive or One Drive button (depending what you used).
   1. If you haven't clicked the button before, you may be asked to sign in with your Google Drive or One Drive account through kurzweil3000.com if this is your first time.
   2. Avoid entering other people's credentials to Google Drive or One Drive. If you're logged into a student's kurzweil3000.com account, avoid entering your personal Google Drive or One Drive credentials.
4. Browse to the location of the file in your Google Drive or One Drive, select that file and Open it.
   1. This will open the file within kurzweil3000.com for viewing. Let the file load. By doing this, the file will automatically be saved to your recently_opened_local_files folder in your Universal Library.
5. Press the Back button in your web browser to view your Universal Library page.
6. In your Universal Library, drill down (browse) to your recently_opened_local_files folder under your account name. Find the file that you opened. You can then select that file and Move or Copy it elsewhere within the Universal Library.

If you are an administrative role at a school and you have a mass collection of files you need to upload, please email or submit a request as per the below troubleshooting section.

Troubleshooting:

If you are encountering this issue, please contact our Technical Support department to notify us. You can reach us via email tech@kurzweiledu.com, as well as through our 'Submit a Request' form.

Please include the following information in your correspondence if you have it available:

1. Kurzweil 3000 Username used to upload file
2. Date and Time of upload attempt
3. Geographic location (City/State)
4. The Public IPv4 Address of the computer used to upload the file. You can find this by going to https://www.whatismyip.com/ on that computer. Your IPv4 Address will be listed at the top of the page.

1.66. How to emphasize existing OCR for improved text recognition of PDF/KES files

Last Updated: March 2021

Applies to: Kurzweil 3000 v20 Subscription/Web License Edition, kurzweil3000.com, Kurzweil 3000 v20 for Windows

Issue:

Prior to Kurzweil 3000 version 20.07 (March 2021) the Kurzweil 3000 platform emphasized its own recognition over pre-existing remediated OCR of PDF documents.

This meant that in most cases Kurzweil 3000 would redo the OCR of PDF documents that already contained OCR, resulting in re-recognizing the text of documents that were already recognized.

For example, let's say you obtain PDF files from the Access Text Network or publisher. Now Kurzweil 3000 can emphasize the pre-existing remediated OCR and use that instead.

If you use PDF files from publisher sources, the existing OCR of those documents is usually of high quality. It's recommended to have the these settings enabled because it will result in faster handling/opening of those PDFs and also emphasize the existing OCR.

These features are only available in Kurzweil 3000 v20.07 or later.

Solution:

The setting is account-bound on kurzweil3000.com, and then should also be checked within the Kurzweil 3000 installed desktop application (if you're using that). This solution is best applied for the web app (kurzweil3000.com) and has the best results on that platform.

kurzweil3000.com

1. Log into kurzweil3000.com with your username/password.

2. Go to My Account > Settings

3. On PDF Scanning Settings page, make sure that Enable Remediated Processing and Emphasize Embedded Text are checked. Then Update PDF Scanning Settings

4. Now go back to your Universal Library, drill into your private folder, and click Upload to upload a PDF file where recognition of that same file was not ideal before.

5. Click on the file after it's uploaded to open it. Go through the chute in an attempt to open the file, and be patient for the pages to load. It will most likely result in a red error message saying that the file could not be displayed. Don't worry, that's OK, as by clicking on the file you started the processing job on our server.

6. If you try again about 30 seconds later after failing, the file should open as the processing job has progressed enough for it to display.

7. The file is now ready to copy and distribute to students. The recognized text of the file should match the embedded text from the publisher.

Notes:

The upside of this method is that the resulting PDF/KES file has nice clean text from the publisher. You shouldn't have to worry about making manual corrections to the file via Zone Editing or Editing Underlying Text.

The downside, or annoying part of this method, is that processing files this way is a frontloaded process that often results in the file initially erroring out the first time you try to open it. If it does error out, simply try opening the file a few moments later and it should be good.

Kurzweil 3000 for Windows

1. Make sure to update/patch Kurzweil 3000 to the latest version here:

Windows: https://www.kurzweiledu.com/news-resources/software-updates/ki-3000-windows-version20-updates.html

Mac: https://www.kurzweiledu.com/news-resources/software-updates/ki-3000-macintosh-version20wl-updates.html

2. Within the Kurzweil 3000 menu (for the Windows app), go to Tools > Options > Scanning and make sure that Emphasize Embedded Text is checked.

 

 

 

 

1.67. Read the Web compatibility with LMS and Proctoring apps

Last Updated: March 2021

Applies to: Kurzweil 3000 v20 Subscription/Web License, Read the Web extension for Chrome/Firefox, kurzweil3000.com

Is the Kurzweil 3000 platform compatible with your specific Learning Management System (e.g. Canvas) and/or online proctoring app (e.g. Proctorio)?

The short answer is that K3000 is probably compatible, but it depends.

This article will help you determine if the K3000 platform is compatible with your systems and provide general information regarding the subject.

If we don't have compatibility info regarding your LMS or Proctoring app in this article, please use this article for guidance in troubleshooting and determination. Reach out to us with questions, problems and successful results. We want to know what systems our customers are using, along with problems and successes. Doing so will also help us expand the info in this article. See below for more details.

How do you use K3000 with a LMS?

In most cases, what this means installing K3000's Read the Web extension in Chrome and using RtW to read the LMS website as an accessibility tool. By doing this, the K3000 can act as an accessibility tool for your LMS, reading content within your LMS out loud to students.

Steps:

1. Use the Chrome web browser.
2. Install the RtW extension here: https://chrome.google.com/webstore/detail/read-the-web/hdgegmlancchhhlkkddoiedlklgocffm?hl=en
3. Enable the RtW extension in Chrome and log into the RtW window with your K3000 credentials.
4. Go to the website of your LMS. Log into your LMS as the student. View the course or test the student needs to access within the LMS.
5. Use the RtW reading controls to read the website out loud.

To be clear, the installed Kurzweil 3000 Win/Mac app and kurzweil3000.com are usually not involved with LMS compatibility or LMS use. So when we discuss K3000 platform compatibility with your LMS, we're talking about Read the Web and your LMS.

Although we have a Read the Web extension for Firefox, it's currently missing important features used for LMS compatibility, such as the Screenshot/Image Reader, Google SSO, etc. If you need to use Read the Web with a LMS or proctoring app, use Read the Web for Chrome.

Will K3000 RtW work with my LMS?

Probably, yes.

The Read the Web extension is designed to read website text. As long as the course or test is presented via website text RtW should read it. If it has unreadable text (such as an image of text), you can use the Screenshot/Image Reader button in the RtW extension to draw a rectangle around the area you want captured and read to you.

What problems can I run into with K3000 RtW and my LMS?

— The LMS website itself can have settings applied that will prevent browser extensions, such as Read the Web, from running. e.g. Accuplacer has a test setting to enable/disable accessibility apps. So if this setting is enabled for a user/test, it will allow RtW to work; if it's disabled, then RtW will not work.

— The content in the LMS is not readable website text. This is rare, but the test or course is built within the LMS so it doesn't contain actual website text. e.g. A locked-down PDF displayed through website, animated gifs, video, etc. In such cases, you will have to use the Screenshot/Image Reader button in the RtW reading controls as a workaround.

— You can only use the Chrome web browser with Read the Web. If your students are not allowed to use the Chrome web browser to access the LMS website, then that means you can't use the RtW extension to read it. Some online proctoring apps also take the form of custom-made web browsers, such as Respondus. Although these browsers are often based off Chromium architecture they are not the Chrome web browser, and you will probably be prevented from installing Chrome extensions into these lockdown browsers.

— Your Proctoring app is preventing the K3000 RtW extension from running. Online proctoring apps usually take the form of web browser extensions (like K3000 RtW) or Windows/Mac apps that run on a computer, monitoring the computer and restricting what the student can do. This includes preventing other web browser extensions or apps from running. The good news is that some of these proctoring apps can be configured to whitelist (mark as safe) other apps or extensions. Please refer to your proctoring app's user guide or contact their support to determine if this is possible.

— Your Proctoring app is causing general use issues for the student. Many proctoring apps monitor the web camera, light, sound, etc. If the student turns their head away from the camera, if the light changes in the room, if a dog barks or birds chirp outside, if the student clicks his mouse accidently in the wrong place, etc. can be flagged as potential cheating and have varying results. Students can be particularly sensitive to such monitoring, affecting performance results.

— The LMS website is designed/engineered in a way that causes problems with Read the Web. This is rare, but there are some LMS websites that are coded in a way that prevent RtW from working properly. First determine if there is a setting in your LMS to allow/disallow extensions. If there is no special setting and RtW still isn't working, then contact us for further troubleshooting after following the guidance in this article.

1.68. Duplicating Lock Features across multiple installs (Win)

Last Updated: May 2021

Applies to: Kurzweil 3000 Windows

Info:

If you run the Kurzweil 3000 desktop application (for Windows) as an Administrator, you can lock features of the K3000 app (such as Open from Library) under Tools > Lock Features... Doing so actually modifies registry key strings found in HKLM\Software\W0W6432Node\KESI\Kurzweil 3000\TestTaking in the computer's registry.

If you want to duplicate machine feature locks and deploy them to other installs of K3000, the solution is to export the TestTaking key and then import on other computers matching the K3000 version

1.69. Read the Web - Standalone vs Web License Subscription, how TTS is handled

Last Update: June 2021

Applies to: Read the Web for Chrome/Firefox, Standalone, Network and Web License Subscription

Kurzweil 3000 Standalone or Network Edition

If you use the Read the Web extension with the Standalone or Network Edition, requests for TTS are processed locally and leverage the installed Kurzweil 3000 desktop app (Win).

                Requests for TTS are processed locally.

Kurzweil 3000 Web License Subscription

If you use the Read the Web extension with a Web License Subscription account (kurzweil3000.com), the TTS requests are sent to the TTS service running on our servers. Other than minimal logging, no information is stored on individual TTS requests.

1.70. Do ATITesting.com and BoardVitals.com work with Read the Web?

Last Updated: June 2021

Applies to: Read the Web, atitesting.com and boardvitals.com, Nursing School

Does Read the Web work for tests and curriculum that nursing students use?

Yes.

Many nursing schools use atitesting.com and boardvitals.com to have their nursing students take tests and curriculum.

Our latest Read the Web extension for Chrome works on both atitesting.com and boardvitals.com, the primary platform used by nursing students/schools.

Please be mindful that this is not factoring secure proctoring apps that lock things down and monitor the computer. One of those apps can prevent Read the Web from working.

But using those websites, without any additional security app or monitoring app, our Read the Web extension works well to read those sites and content.

It can act as an accessibility and literacy tool for nursing students that have difficulties reading content from a website.

How can I test this out?

1. Download and install the Chrome web browser.
2. Use Chrome to perform the steps below. You will be using Read the Web with Chrome.
3. Do you have a subscription account (username/password) to kurzweil3000.com? If so, you can use that account and can skip steps 4 through 7 below.
4. If you don't have a subscription account, you can get a temporary one by signing up for a free trial (no credit card info required).
5. Go to https://www.kurzweiledu.com/trialsignup.php and sign up for a Subscription (product) trial if you don't have a username/password for kurzweil3000.com.
6. You will be sent a couple of emails to Authorize and Give Permission. These may go to Spam, so check your Spam/Junk folder and mark these emails as safe. Links will not be clickable in emails if that email is in Spam/Junk, so you have to mark these emails as safe before clicking the links in them.
7. Once you give permission and set a password, test logging into kurzweil3000.com with your new account.
8. Now install the Read the Web extension in Chrome (be in Chrome when clicking this link): https://chrome.google.com/webstore/detail/read-the-web/hdgegmlancchhhlkkddoiedlklgocffm?hl=en
9. Add the extension to Chrome. It'll be placed in the "Puzzle Piece" button/icon at the top-right. You'll see a Read the Web button inside of that. Click the Pin button to place it on your main toolbar for easy access.
10. Watch this video for details on how to use and install Read the Web: http://support.cambiumtech.com/videos/Read%20the%20Web%202021/Read%20the%20Web%202021.html

2.1. General Information: What document formats are compatible with Kurzweil 3000 and kurzweil3000.com?

Kurzweil 3000 Windows/Mac and kurzweil3000.com document formats:

kurzweil3000.com

KES 
K3C 
TXT
RTF
DOC
DOCX
EPUB
BKS
PDF
JPG
JPEG
PNG

Kurzweil 3000 Windows

KES 
K3C 
K3B
RTF
TXT
DOC
DOCX
TIF
BMP
JPG
PNG
PDF
OPF
BKS
EPUB
HTM
HTML
XML

Kurzweil 3000 Mac

BKS
DOC
DOCX
EPUB
JPG 
JPEG
K3B
K3C
KES
HTM 
HTML
OPF
PDF
RTF
TIF
TXT

The above document formats may be opened directly in Kurzweil 3000 Windows/Mac and(or) kurzweil3000.com

If your content is not in one the above formats, it is recommended to use the Kesi Virtual Printer or a PDF printer in order to convert your document into a compatible format for use with either Kurzweil 3000 or kurzweil3000.com. Please note that the Kesi Virtual Printer is a feature of Kurzweil 3000, select this link for more information.

A description of these formats is below:

.kes  - Kurzweil Document format. Converted image documents and newly created Kurzweil files use this format.

.k3c - Kurzweil Column Notes file.

.k3b - Kurzweil Document auto-backup file.

.txt - Text files (i.e. files created in Notepad)

.rtf - Rich text files (i.e. files created in Wordpad)

.doc - Microsoft Word (older versions of Word)

.docx - Microsoft Word (newer versions of Word)

.epub - EPUB documents (Note: file extension must end in .epub to be supported)

.opf - DAISY file format.

.bks - Compressed DAISY. This is sometimes used as a Bookshare/Kurzweil package format, if you rename a Bookshare.zip package to Bookshare.bks, Kurzweil3000.com and Kurzweil Windows/Mac can open this format.

.pdf - *Adobe PDF documents

.jpg .jpeg .png .bmp .tif - *Image file formats (i.e. taken with a camera that saves picture files)

.htm .html .xml - Web page formats.

(*Note: If you open a .pdf or other image type file directly into kurzweil3000.com, it will not be available on the Kurzweil side unless you open it at least once in kurzweil3000.com first)

2.2. General Information: Login authentication method, details

Do user accounts created for Kurzweil 3000 Web License Subscription integrate with Active Directory/LDAP/CAS or Shiboleth?

We do not currently have plans to integrate the Kurzweil 3000 Web License rostering system into the above systems, however we are looking into other possibilities to accommodate an easier rostering process.

 

2.3. General Info: Whitelisting K3000; email, proxy, firewall exceptions (Web License, kurzweil3000.com, Read the Web)

Applies to Versions: Kurzweil 3000 Subscription/Web License, kurzweil3000.com, Read the Web

Last Updated: April 2022

General Info:

Depending on network security, you may run into authentication, connectivity or usability issues with the following components:

— Kurzweil 3000 installed desktop app for Win or Mac

— Read the Web extension for Chrome/Firefox

— kurzweil3000.com website

— Receiving password reset emails or emails from our support dept.

This may include issues with saving files to the Universal Library from the installed app, the installed app failing to authenticate, or the Read the Web not functioning properly.

Whitelist:

kurzweil3000.com

fireflybykurzweil.com

kurzweiledu.com

*@kurzweiledu.com

If your network security app cannot whitelist URLs, you can consider whitelisting the following IP ranges:

64.9.219.224/27
64.9.222.160/27
50.238.167.160/27 
12.130.232.96/28
63.241.194.16/28
63.241.250.128/27
12.233.124.160/27

This article should have the most up-to-date IP ranges:  https://lazcommunity.force.com/knowledgebase/s/article/allow-list 

Kurzweil 3000 uses HTTPS for authentication purposes, TCP Port 443.

Some proxy server configurations use an "HTTPS" middle man encryption. You may also need to make an exception for our services in that.

Read the Web

We've observed an issue with Read the Web on some networks (usually implementing a proxy server where exceptions are not made properly), where if you start reading it will "kick you out" of the extension. As a workaround, if you open up a web browser tab (recommended using IE for Windows) separately and log into kurzweil3000.com with your account and keep that tab active/minimized, in Firefox or Chrome you can use the Read the Web extension without being kicked out.

 

2.4. General Information: Is there a limit to the kurzweil3000.com web-based storage?

Is there a limit to web-based storage for Kurzweil 3000 Web Licensing with web app (kurzweil3000.com) access?

There is no limit set at this time.

Are there any plans to implement a storage limit for the web app (kurzweil3000.com) in the future?

There are no plans at this time.

What's the difference between the web-based storage within the kurzweil3000.com website and the Universal Library that the Kurzweil 3000 Web License software client connects to?

The Universal Library and the secure web-based storage system of kurzweil3000.com are one in the same, as such files you save to the UL in either will appear in both products. Please note that you can also save files locally in the Kurzweil 3000 Web License version if you choose to do so.

2.5. General Information: Will kurzweil3000.com work on my mobile device or tablet?

Will kurzweil3000.com work on my mobile device or tablet?

Kurzweil3000.com will work on mobile devices and tablets that support HTML5 via their supported Web Browsers.  A short-list of supported Web Browsers for some mobile devices and tablets are: Microsoft Edge, Google Chrome, Mozilla Firefox, Safari.  Edge, Chrome, or Firefox is recommended if available. Cookies must be enabled in the Web Browser.

More information for various mobile devices/tablets can be found in this article.

Is there a kurzweil3000.com iPad App available?

No, please access Kurzweil via your browser on your iPad device by going to Kurzweil3000.com. Please note that we recommend the Chrome or Firefox browser if possible for the best experience on your iPad.

Do you have any information on the Microsoft Surface?

Yes, please review this link: Microsoft Surface Support

 

2.6. General Information: Is there accessibility support for user management? (Kurzweil3000.com))

Yes, JAWS and Windows-Eyes have been tested for use with the firefly user management interface using the standard navigation keys for those products.

If you experience any difficulties, please share your feedback with us by contacting tech@kurzweiledu.com

 

2.7. FAQ: K3000 Offline Mode (Win/Mac)

Applies to: Kurzweil 3000 Subscription/Web License Edition

Last Updated: July 2021

FAQ

What is offline mode?

It lets a user log into and use the installed Kurzweil 3000 (K3000) Subscription/Web License Windows or Mac app without an Internet connection.

How do I set it up?

1. The Top Level Coordinator (TLC) for your subscription needs to log into kurzweil3000.com. On the Subscriptions Options page, the TLC can set offline mode hours. The default is 96, but you can raise it as high as 1080 (we will assume it's set to maximum for this example). This is equivalent to 45 days offline after a successful log in attempt from the Win/Mac app is made with Internet (which we'll call an online connection). On every successful online connection with your username and password, it will reset once more to the full available offline hours.
2. The user then needs to log into Windows or Mac with a specific user account for the computer/domain.
3. With an online connection, the user then needs to log into the installed Windows or Mac app with a specific K3000 user account. Doing this will store the K3000 user account credentials underneath the computer/domain account credentials on that computer, making future offline attempts with that combination of a) computer, b) computer/domain user account and c) K3000 user account (which we'll call a paired setup) possible for the next 1080 hours.
4. Exit out of K3000.
5. Kill the Internet connection on the computer in question. Do not kill the connection while K3000 is running.
6. Without an active Internet connection, launch K3000 and attempt to log in with that same paired setup. Kurzweil will notify you about offline mode after entering your username and password.
7. With that same paired setup, you can continue to log in for the next 1080 hours without an Internet connection. The next time you log in with Internet, it will automatically reset the hours back to 1080.

What if I attempt to log into K3000 as a different computer/domain or K3000 user?

It will not work, unless you previously logged in with that paired setup.

What if I logged in while being online and then killed my Internet connection? Is that offline mode?

No. If you log in while in online mode and then kill your Internet, you will receive an error in K3000 and you will be given the ability to save your work before you're forced to quit the application.

Does the offline mode work on the kurzweil3000.com website?

No. If you don't have an Internet connection, you cannot access the web and the kurzweil3000.com website.

Can I save files to the Universal Library (i.e. K3000 online file storage/cloud system) while in offline mode?

No. You're not online, and therefore you're not able to save or upload files to our online file storage system.

Will the Translation feature work while in offline mode?

No. The K3000 Translation feature leverages Google Translate and does live API calls to Google's online service. There are other online-only features, such as searching for books on bookshare.org that will also not work.


Does the Standalone edition of K3000 work in offline mode?

The Standalone edition essentially functions in permanent offline mode and never requires an Internet connection. However, certain online-only features such as Translate will be unavailable if you launch K3000 without an Internet connection.

 

2.8. Guide: Distributing content using the universal web library

Using the firefly web storage included in your subscription provides unlimited web storage which allows you to save, open, and distribute Kurzweil files along with other supported formats from within both the Kurzweil 3000 Web License and firefly products.

To expedite the upload and download process for all users, files should be limited to individual chapters, as opposed to entire texts. In addition, you can still copy content to traditional storage media and distribute files that way if desired. It is also possible to use the upload tool to mass upload documents to the firefly web storage system.

Assigning files from the K3000 Web License install:

1. Open the file you would like to assign to your student.

2. Go to File > Save to Library.

3. Select the student's name and their public or private folder; if you cannot see their name you may need to add them to your team.

4. Save the file.

5. Alternatively, you could cut or copy and then paste a file from your folder to a student folder by:

• Right-clicking and then selecting "copy or cut" on the file you want to copy or move
• Navigating to the folder you want to transfer the file to
• Using right-click once more and then selecting "paste"

Assigning files from firefly:

1. Login to www.fireflybykurzweil.com

2. Navigate to "Home"

3. Expand the students name and folder you want to save to; if you cannot see their name you may need to add them to your team.

4. Upload the file directly to their folder with the "Upload" button.

5. Alternatively, you could copy or move a file from one folder to their folder using the buttons labeled for such functions via the firefly web interface.

Please note: There are videos available that touch the above processes if you login to www.fireflybykurzweil.com, select "Help", and then select the "Managing Kurzweil 3000-firefly" section, some examples are linked below:

firefly - How to structure your user tree

firefly - What is My Team?

firefly & Web License - How to create a new folder in the Universal Library

More details:

Files can be assigned to users by saving, uploading, or copying the file(s) directly to the user's "Private" or "Public" web storage folder; if the user is in your team their name will be listed under your "Home" tab when you login to firefly. In the installed Web License client, this same location can be found using the "File > Open From Library" and "File > Save to Library" sections of the program. firefly and the install Web license client have linked web storage libraries.

Sharing files using the "Public" folder at the main site level allows everyone at the site to see the files loaded there regardless of team affiliation. It is also possible to save files to a teacher's public folder; as long as a user has a team assignment they will be able to see the files located in the public folder. Please note that students cannot modify the folder structure or save content in the coordinator or teacher public folders. They can however open, edit, and save the opened files to their own firefly account or local machine after opening and modifying the files that they have access to. 

If you do not wish to use a Teacher/Class kind of designation at your site, for example like with a university or college, one recommendation is to use the main coordinator public folder at your site in order to easily distribute files to students. This is because all users regardless of team affiliation can see the main account's public content so it's an easy way to share files. In this example, sharing the coordinator account with other teachers for the purpose of assigning files to individual student accounts or uploading content to the sites public folder is advised.

If you do not want teachers to have access to the main coordinator account, you can instead create a teacher account for the purpose of managing content and users. This could be a good solution to allow a single teacher or group of teacher users to manage users and assign files as sharing teacher accounts is permitted.

 

2.9. Guide: Creating Students, Teachers, Teams

Last Updated: Jan 2020

Applies to Versions: Kurzweil 3000 Web License / Subscription, kurzweil3000.com



Adding Students and Teachers in Kurzweil 3000

1. Log into kurzweil3000.com with a teacher or coordinator account.

2. Hover over My Account

3. Select Users, your team page will open

4. Select the "Everyone" button that will appear next to "My Team"

5. This will give you three sub-tabs "Students, Teachers, Add Users": 

• Students Tab: This will show students currently in the system, it's suggested to search here via the search boxes above the column headers first before adding a student as they may already be in the system.
• Teachers Tab: Same as the students tab, please check here first before attempting to add a teacher.
• Add Users Tab: This is where you add new users. To add a user, please fill out the required fields being: Last Name, First Name, Email Address and School/Org and then click the Save button. By default, it will create a student record. If you wish to create a teacher, please un-check the "Student" check-box before saving.

What is "My Team" and why is it important?

A Team is a group of users that need to interact with one another. You could think of it as a "Class", for example a Teacher's team would usually have their students that are in their class. However teams are more than classes, as teachers can be part of the same team if they wish to collaborate with one another.

Having users in the same team allows them to share data. Please note however that students will not be able to share data with each other directly; see some examples below.

Examples:

• Teachers can view and save files to student folders if those students are added to their team.
• Two teachers part of the same team would be able to share documents between them.
• Students being part of a teacher team allows them to see the teacher(s) public content and open files located there.
• Students in the same teacher team will NOT be able to see other student content.

To add someone to your team:

1. Hover the cursor over the My Account tab and choose Users from the drop-down menu.
2. Click the Everyone icon.
3. Find the user that you want to add to your Team and click the "My Team" check-box to the right of the user information.

Are there any suggestions on how to structure my users / teams?

Before adding a new user, it's recommended to search to see if that user already exists. It's recommended that each teacher search for and add students to his or her team that the teacher wants to use Kurzweil 3000 with. This way, a teacher can distribute files and administrate these users.

Are there other ways to add users?

Option 1: If you qualify for a user import or wish to inquire about adding users in bulk please contact: kurzweil3000roster@kurzweiledu.com ; in your email please make sure to reference that you are interested in the import process. If your account qualifies you will be sent an excel template for importing users along with further instructions.

Option 2: There is also an option called "Self-Registration", please see below for details on the process:

Links to the self-registration form enable teachers and students to add themselves to the general Kurzweil 3000 roster which is accessible through the "Everyone" section. Please note that only the top-level coordinator can initiate self-registration. Self-Registration does not automatically add a student or teacher to a team. If the student or teacher needs to be part of a specific team, please assign them to one after they are in the roster.

1. Log into kurzweil3000.com with a teacher or coordinator account. Hover the cursor over the My Account tab and select Users from the drop-down menu. Your My Team page opens.

2. Click User Self-Registration. A window opens that displays a link for you to copy and send to teachers and a link for you to copy and send to students. Note: Because teachers and students have different privileges, it's important to send the correct link.

3. Click Copy next to the appropriate link (Teacher self-registration or Student self-registration).

4. Open your email application and address an email to the teachers or students you want to self-register.

5. In the message section of the email, paste the link you copied from the self-registration window.

6. Send.

More Help

After logging into kurzweil3000.com, click Help menu and review the available documentation. Document regarding "Kurzweil 3000 for Web Browsers" covers the use of the kurzweil3000.com website / web app. Also visit our Kurzweil Academy:  https://www.kurzweiledu.com/kurzweil-academy/kurzweil-academy.html . The Kurzweil Academy has many videos you can watch that provide instruction and guidance in using Kurzweil 3000.

 

2.10. Guide: Universal Library File Upload Utility, how to upload files to the UL in bulk, ULUploader / Uploader (Win/Mac)

Applies to Versions:  Kurzweil 3000 Web License, Universal Library Upload Utility aka ULUploader.exe (Win), Kurzweil 3000.app (Mac)

Last Updated: Oct 2023

How do I bulk upload files to the Universal Library on a Windows computer? (Win)

You have to download and install a small Windows-only app called the "Universal Library Upload Utility," aka ULUploader or Uploader.

You can download the Universal Library Upload Utility from here (linked is v22.00): https://www.kurzweiledu.com/downloads/ULUploader_2200.exe

Check this page in the "Universal Library Upload Utility" section to make sure you're using the latest version of the app: https://www.kurzweiledu.com/news-resources/software-updates/misc-updates_v22.html 

On a Windows computer, you cannot yet upload files in bulk using the Kurzweil 3000 app or kurzweil3000.com website. You have to use this separate app.

How do I use the "Universal Library Upload Utility" to upload multiple documents in bulk? (Win)

1.  Launch the downloaded file, this will prompt you to extract its contents, make note of the location

2.  Browse into the extracted ULUploader folder and launch "ULUploader.exe"

3.  Login using your Kurzweil 3000 Web License username and password

4.  Under "Step 1: Upload a File or Folder" click the "Browse for a Folder" button

5.  Find the directory containing all of the files you want to upload from your machine and click "Open" (you should see the path update to the selected folder)

6.  Under "Step 2: Select a Destination Folder" click the "Browse" button

7.  Select the directory in the Universal Library where you would like this folder stored (you should see the path update to the selected path)

8.  Click the "Upload" button

9.  Allow the upload process to complete (you should be able to monitor results in the Upload Status window)

How do I use the "Universal Library Upload Utility" to upload a single document? (Win)  

1.  Launch the downloaded file, this will prompt you to extract its contents, make note of the location

2.  Browse into the extracted folder and launch "ULUploader.exe"

3.  Login using your Kurzweil Web License username and password

4.  Under "Step 1: Upload a File or Folder" click the "Browse for Files" button

5.  Find the file you want to upload from your machine and click "Open" (you should see the path update to the path of the selected file)

6.  Under "Step 2: Select a Destination Folder" click the "Browse" button

7.  Select the directory in the Universal Library where you would like this file stored (you should see the path update to the selected path)

8.  Click the "Upload" button

9.  Allow the upload process to complete (you should be able to monitor results in the Upload Status window)

How do I bulk upload files to the Universal Library on a Macintosh computer? (Mac)  

You simply just use the Kurzweil 3000.app (the installed client app) to upload files in bulk. You will need the latest version of Kurzweil 3000 installed and updated on your Mac.

You can download the latest version of Kurzweil 3000 for Mac here: https://www.kurzweiledu.com/k3mac

Select the subscription/web license edition to download.

There is no "Universal Library Upload Utility" for Mac, because you use the Kurzweil 3000 app to bulk upload files.

How do I use Kurzweil 3000 to upload files in bulk on a Macintosh computer? (Mac)  

1. As a Teacher, File > Open From Universal Library. (Or Save To Universal Library, if a document is open.)

2. In the UL, Navigate to a directory that you have permissions to save to, such as public/private, or one of the subfolders there.

3. Select files, directories or combinations on your local file system. (Can use shift-click to select multiple files in a list, or cmd-click to select individual files.)

4. Drag these selected files and/or directories to the list in the right file pane of the Universal Library Window.

5. A green plus symbol will show that your selection has been validated.

6. Each supported file will show its progress and be uploaded to the UL

7. Directories and sub-directories that you have selected will also be created in the UL, mirroring those of your selection.  

Questions and Troubleshooting: (Mac)  

1. I can select files, but when I drag them to the right pane, nothing happens.
    •  You have to be logged in as a teacher, students do not have permission.
    •  Make sure that you have permissions to upload/save to the selected directory. For  example, you cannot upload to the classic_literature or samples directories, because   they are shared and read only.

2. Some files not uploaded
    • We only process supported files, if you attempt to upload a folder full of audio files or movies for example, those files will be ignored since K3000 cannot read/edit them.
    • Supported filename extensions are:
    KES, TXT, PDF, TIFF, JPEG, RTF, RTFD, BKS, K3C, DOCX, and EPUB

3. What happens if I lose network connection, or the servers drop a session?
    • If a file cannot be uploaded, after a retry you will see an error message detailing the path to the file that failed.

4. Do the files go up one by one?
    • Multiple files can go up simultaneously, and many smaller files will complete their upload while a larger file is in the process of being uploaded.

5. How many files can I upload at once? 
    • We haven’t done full stress testing, but we have successfully uploaded hundreds of nested files and folders at once ranging in size from 4k to 80mb.
    • Dev/pre/post will occasionally drop connections, but prod is more robust.

6. Files and directory names uploaded to the UL will be converted to lowercase, using “_” instead of spaces and unsupported characters will be removed.

7. What if my Mac directory name is all Emojis and the UL can’t support that?
        • Really? In this case, we will still upload the individual files, but into the parent directory of the emoji-filled directory.

 

2.11. Guide: How to add Home Screen shortcut on iPad/iPhone

If you'd like to be able to access kurzweil3000.com directly from your iPad/iPhone Home Screen, without having to first launch your browser and navigate to a bookmark, the steps required are reliant on your preferred web browser. Please find your browser below and follow the steps to get this configured:

Safari:

1. Launch Safari
2. Navigate to https://www.kurzweil3000.com
3. Press the Share button in the top right corner of Safari
4. Choose 'Add to Home Screen'
5. Choose 'Add'

Google Chrome:

Requires the use of the 'Shortcuts' app which is available by default in iOS v13 and above. If you're running iOS v12, or you can't find the 'Shortcuts' app, you can get it from the Apple App Store here: https://apps.apple.com/us/app/shortcuts/id915249334

1. Open Shortcuts app
2. Go to My Shortcuts and tap the '+' icon
3. In the search bar, type 'Safari'
4. In the 'Actions' list, choose 'Open URLs' or 'Open Links'
5. In the 'Open URL' section, type in the URL 'googlechromes://www.kurzweil3000.com'
6. Click on the ellipses icon '...' next to 'New Shortcut'
7. Give the shortcut a name
8. Choose 'Add to Home Screen'
9. Give the final shortcut name and icon that will be visible on the Home Screen
10. Choose 'Add'

2.12. Safari v12+ - Not reading content in kurzweil3000.com

Issue:

When using Safari v12.0+ to read content within the kurzweil3000.com web app, reading may not function properly.


Solution:

Safari v12.0 and higher has introduced a function that prevents the playback of media from websites by default.  To address the issue with reading within kurzweil3000.com, please perform the steps below.

1. Launch Safari
2. Navigate to https://www.kurzweil3000.com/KLogin.php
3. Go to Safari > Settings for this Website
4. Point your mouse to the right of 'Auto-Play'
5. Change the setting to 'Allow All Auto-Play'

You should now be able to read content within kurzweil3000.com.

2.13. How to use Read the Web and K3000 with Respondus, FAQ

Last Updated: Aug 2023

Applies to: Kurzweil 3000 Subscription, kurzweil3000.com, Read the Web, Respondus

 

Does Kurzweil 3000 work with Respondus? Does Read the Web work with Respondus?

Yes!

Respondus works with both the Read the Web extension and it works with our kurzweil3000.com website.

You will need both a Web License Subscription account for kurzweil3000.com and Respondus LockDown Browser for Windows OS/Mac OS to access Read the Web or our kurzweil3000.com website through Respondus.

 

If you want to use Read the Web within Respondus, follow the instructions on Respondus' website here:

Read the Web Respondus instructions: https://support.respondus.com/hc/en-us/articles/4409607390747-How-to-enable-the-Kurzweil-ReadTheWeb-extension

Read the Web Respondus video: https://www.youtube.com/watch?v=jpvW7B86sGg 

If you have problems using Read the Web within Respondus, please contact Respondus technical support: https://web.respondus.com/support/

Respondus is providing support for Read the Web within Respondus.

 

Can you log in with Single Sign On (Microsoft or Google) to Read the Web within Respondus?

Not at this time.

At this time, you cannot log in with Single Sign On to the Read the Web extension within Respondus. You must know your Kurzweil 3000 assigned username and password.

 

How can I retrieve my Kurzweil 3000 assigned username and password?

Your Kurzweil 3000 assigned username and password can be accessed and changed by logging into kurzweil3000.com (you can log in with Microsoft or Google when not using Respondus), and then going to My Account > Profile

Alternatively, once a user has logged into kurzweil3000.com at least once successfully using Microsoft or Google, they can retrieve their Kurzweil 3000 assigned username and password through the steps below:

1. Go to https://www.kurzweil3000.com/forgotpassword

2. Enter their school email address on the 'Forgot Password' page and choose 'Submit'

3. They'll receive an email containing their Kurzweil 3000 assigned username in the body of the email, and the ability to assign a password for the account (below is a screenshot of the body of the email).

4. They will use these credentials to login to Respondus LockDown Browser

 

Can you use the advanced features (screenshot reader, highlight, dictionary, etc.) of Read the Web within Respondus?

Not at this time.

Certain features (e.g. dictionary lookup) that can be exploited for test taking are disabled within Respondus.

 

How do I access kurzweil3000.com through Respondus?

If you're not interested in using Read the Web to read a LMS (e.g. Canvas, Blackboard, Moodle, etc.), and want to access the kurzweil3000.com website (that contains an HTML5 web app that runs off of it, containing many of the features of our installed Kurzweil 3000 desktop app), you will first need to whitelist domains/URLs related to kurzweil3000.com within Respondus.

Respondus Whitelist instructions: https://support.respondus.com/hc/en-us/articles/4409604275867-Accessing-external-web-domains-in-LockDown-Browser 

Kurzweil 3000 domain/URLs:

— https://www.kurzweil3000.com/KLogin.php
— https://www.kurzweil3000.com/ShowFileList.php
— https://www.kurzweil3000.com/ReadFile.php
— www.kurzweil3000.com

2.14. tTranslate: Myanmar (Burmese) characters are not displayed correctly

Last updated: Nov 2016

Applies to firefly web app (www.kurzweil3000.com) and Kurzweil 3000 (Win) software

Problem:

Using the Online Translate feature to translate text to Myanmar (Burmese) may result in the language characters not displaying correctly.

This will occur on a computer that does not have the Myanmar (Burmese) font installed. Most Windows 7 computers do not by default have this font installed.

Solution:

Download and install the Myanmar (Burmese) font into Windows. To do this, download the attached files. Open each file and follow the prompts to install the font.

2.15. Error: Cannot access an uploaded file via firefly

Issue:

You receive the error "The file has no pages that firefly can currently display." or "Please try again. The file is still loading" when attempting to open a file through the firefly website or iPad application

Examples:

Solution #1:

This first error can be received when you are attempting to open a file type that is not currently supported; you may also see it if the file is supported but still processing.  The currently supported file types are linked below. If you are using a supported file type and are getting either of these errors; please wait up to 1 hour before attempting to access the file again.

Here is a list of the currently supported file types.

Note: firefly is an evolving system and the supported file types may be expanded in the future.

You may be able to use the KESI Virtual Printer for Windows to convert unsupported formats into supported formats. For Mac, you would "print" the file you are interested in to a .pdf, and then upload the .pdf.  Further instructions on the use of the KESI Virtual Printer can be found here: Virtual Printer Information & Troubleshooting

Solution #2:

If the above does not address the issue, you may be experiencing an instance of a document being unable to be processed.  This is a rare occurrence that our Engineering Team is currently investigating.  Please follow the below steps to troubleshoot the issue.

Option A) Upload the Document again:

If you have easy access to the document and can upload it to the Universal Library again (deleting the previous copy), this is likely the fastest approach to resolving the issue.

Option B) Open/Resave the Document within the Kurzweil 3000 Win/Mac Installed Software:

1. Launch and login to your Kurzweil 3000 Win/Mac Installed Softare
2. Go to File > Open From Library and open the document experiencing issues within firefly or the k3000 iPad app
3. Once the document opens, go to File > Save and allow the document to save over the previous listing

2.16. Error: File could not be deleted in Universal Library

Last Updated: March 2017

Problem:

You may receive the message file could not be deleted when attempting to delete a file from the Universal Library, either through the firefly website (kurzweil3000.com) or from the installed Kurzweil 3000 (K3000) desktop application.

Solution:

Currently if a file has a very long file name (over 130 characters), you may encounter the above issue and be unable to delete it from your Universal Library. This issue may be fixed in the future.

If you receive this message for a specific file, simply rename the file so the file name contains less than 130 characters. After the file name is shorter, you should be able to delete it.

You can use the installed K3000 desktop application to rename files in your Universal Library. To do this:

1. Open the K3000 desktop application.

2. Within K3000, click on File > Open from Library...

3. Browse to the location of the file you are unable to delete. Please note that the file must in a location you have full access to. For example, if you're a student, you wouldn't be able to rename or delete files from your teacher's public folder.

4. Right-click the file > from the context menu choose Rename.

5. In the file name field, enter a new file name that's shorter than 130 characters.

6. Click the Rename button.

2.17. Error "Data is invalid" & "Cannot open requested item"

Issue:

Kurzweil 3000 Web License client users may receive "Data is invalid" when attempting to launch Kurzweil 3000. Once this occurs, you'll receive an error stating "Cannot open the requested item" when attempting to open all .kes files.

Solution:

The user profile is corrupt and needs to be deleted/replaced. Please delete the following files:

• C:\Users\<winlogin>\AppData\Roaming\KESI\Kurzweil 3000\<k3000username> (Delete this folder)
• C:\Users\<winlogin>\AppData\Local\KESI\Kurzweil 3000\K3000Versions.k3v

Note: The above locations are typically hidden and you may need your IT team for assistance.

 

If you are the administrator for your computer, you can use the steps below:

 

To Delete C:\Users\<winlogin>\AppData\Roaming\KESI\Kurzweil 3000\<k3000username>:

1. Use your Run command (Start > Search for Run) or use the keyboard shortcut Windows Key + R.

2. Next type below into your run box and press enter:

%appdata%\kesi\Kurzweil 3000\ 

3. Delete your username folder here.

 

To Delete K3000Versions.k3v:

1. Use your Run command (Start > Search for Run) or use the keyboard shortcut Windows Key + R

2. Next type below into your run box and press enter:

%localappdata%\KESI\Kurzweil 3000

3. Delete the K3000Versions.K3v file if present

 

Try running Kurzweil and opening files after following the above steps.

 

2.18. Error: Sign In with Google/Microsoft - Not authorized for access to Kurzweil 3000 via Google/Microsoft

When attempting to use the 'Sign In with Google' or 'Sign In with Microsoft' buttons on https://www.kurzweil3000.com/KLogin.php, you may receive the error, "Your email address needs to be a school email address that has been authorized for access to Kurzweil 3000 via Google/Microsoft. Please contact your teacher or school administrator for help getting this configured."

 

There are a few possible reasons for this error to appear:

• Your Kurzweil 3000 Subscription has not yet been configured to make use of Google SSO or Microsoft SSO. Your Kurzweil 3000 Top Level Coordinator should contact us to determine if your subscription qualifies for Google SSO or Microsoft SSO, and to get integrated.
  
  
• Not using the correct 'Sign In with...' button according to your organization's requested configuration (e.g.: Using 'Sign In with Google' when your organization has been configured for Microsoft). Please ensure you're using the proper SSO button for your organization.
  
  
• The email address being used is not the email address associated with your subscription's Google Workspace domain, or does not match your Microsoft User Principal Name (e.g.: trying to use a @gmail.com address when you should be using your school email address).
  
  
• For Google: Not choosing 'Allow' on all 5 of the permission prompts that appear when trying to sign in using your Google Workspace credentials for the first time. Attempting to sign in again will provide additional opportunities to 'Allow' the permissions. All of the permissions must be allowed in order to successfully sign in through Google SSO.
  
  
• For Microsoft: Not having all required permissions allowed by your Microsoft Azure AD administrator. Please reach out to your Microsoft Azure AD administrator to ensure Admin consent has been allowed for the Kurzweil 3000 Enterprise Application (App ID: 081ba643-6a85-4924-8f06-d36740e88d00).
  
  
• In very rare instances, another user has the same email address set as the External ID within the subscription. We will generally catch any instance like this during the integration process, but if the above bullets do not provide resolution, please contact us so we can investigate.

2.19. Text notes not displaying in web app

Last Updated: Jan 2018

Applies to: K3000 Web License, Subscription, kurzweil3000.com

Problem:

A student user adds text to text notes through the K3000 installed software. He later opens that document on the kurzweil3000.com web app. The text notes do not appear when he opens the document through the web app, but do appear through the installed software.

Solution:

User may have display text notes as hidden in the web app.

Click on Notes > and then the Unhide toggle button.

See attached picture for more details.

2.20. Web app keyboard shortcuts

Last Updated: Jan 2018

Applies to: kurzweil3000.com web app

What are the keyboard shortcuts for the kurzweil3000.com web app?

P : Play/Pause

V : Rewind (one reading unit as in preferences)

N : Fast forward (one reading unit as in preferences)

, : Previous page

. : Next page

= or + : Zoom In

-  or _ : Zoom Out

Newer keyboard shortcuts may be added in the future. To determine what functions have keyboard shortcuts, mouse over a specific button; within the tooltip the shortcut will be noted. e.g. If you mouseover the Rewind button, the tooltip for it will read Rewind (V)

2.21. Kurzweil3000.com - Speech to Text and punctuation issue

Issue: 

In Kurzweil3000.com - When using Speech to Text, punctuation displays the spoken word instead of actual punctuation.

Example: "The quick brown fox period" instead of "The quick brown fox."

Details:

This is a known issue that our engineering team is working on. There is currently no ETA. Please see below for some possible workarounds.

Workarounds:

Windows: Using Windows Dictatation (Windows Key + H) works as expected.

Mac: Mac has a similar feature you can enable, more info here:

https://support.apple.com/guide/mac-help/use-dictation-mh40584/mac#:~:text=Turn%20on%20Dictation,may%20need%20to%20scroll%20down.)&text=Go%20to%20Dictation%20on%20the%20right%2C%20then%20turn%20it%20on.

Using the above info, you can set a shortcut for dictation for Mac, after you enable it - to have it work similarly to Windows.

2.22. Single Sign On (SSO) Solutions

Single Sign On (SSO) is the linking of the Kurzweil 3000 user database with a customer’s internal user management system. SSO allows a customer to make use of their school credentials instead of needing to remember a new set of credentials specific to Kurzweil 3000. Each SSO solution has its own implementation steps, requirements, and benefits.

Which Kurzweil 3000 editions offer SSO?

We are consistently monitoring customer needs and expanding SSO solutions for Kurzweil 3000 when possible. The SSO solutions noted below are currently supported.

Kurzweil 3000 Subscription/Web License

Available for site/district license customers that meet implementation requirements.

• • • Google OAuth2 [Recommended]
    • Microsoft OAuth2 [Recommended]
    • ClassLink OAuth2
    • SAML 2.0

Kurzweil 3000 Network

Uses Built-in SSO based on Windows Login.

Kurzweil 3000 Standalone

No SSO necessary

SSO Solutions

We currently support the SSO solutions noted below for Kurzweil 3000 Web License Subscription Site or District License customers that meet implementation requirements. The solutions marked ‘recommended’ are typically faster to implement and require less ongoing administration.

Google OAuth2 [Recommended]

Google SSO (“Sign In with Google”) offers a range of benefits to Kurzweil 3000 Site or District Web License customers that use Google Workspace.

Summary

• • • • Use Google Workspace credentials to access all Kurzweil 3000 tools.
      • Automatic creation of user accounts at time of login.
      • No regular roster uploads required.
      • Synchronization between Google Classroom and Kurzweil 3000 Team
      • Ability to assign and turn in Kurzweil 3000 documents via Google Classroom
      • Requires machine registry modification/installed utility to enable Google SSO within Kurzweil 3000 Windows and Mac installed clients.

Documentation

• • • • Google SSO Technical/Implementation information: https://www.kurzweiledu.com/files/ts/Google_SSO_Integration_with_Kurzweil_3000.pdf
      • Google SSO Feature information: https://www.kurzweiledu.com/files/ts/Google_SSO_Integration_Feature_Overview.pdf

Microsoft OAuth2 [Recommended]

Microsoft SSO (“Sign In with Microsoft”) offers a range of benefits to Kurzweil 3000 Site or District Web License customers that use a Microsoft Azure AD Tenant.

Summary

• • • • Use Microsoft credentials to access all Kurzweil 3000 tools.
      • Automatic creation of user accounts at time of login.
      • No regular roster uploads required.
      • User roles and access managed through Azure AD Portal.
      • Requires machine registry modifications/installed utility to enable Microsoft SSO within Kurzweil 3000 Windows and Mac installed clients.

Documentation

• • • • Microsoft SSO Technical/Implementation information: https://www.kurzweiledu.com/files/ts/Microsoft_SSO_Integration_with_Kurzweil_3000.pdf

ClassLink OAuth2

ClassLink SSO allows customers using ClassLink LaunchPad and ClassLink Roster Server to login through the Kurzweil 3000 app within ClassLink LaunchPad.

Summary

• • • • Use ClassLink credentials to access Kurzweil 3000 tools.
      • Use ClassLink Roster Server to manage regular roster uploads.
      • Requires machine registry modifications/installed utility to enable ClassLink SSO within Kurzweil 3000 Windows and Mac installed clients.

Documentation

• • • • ClassLink SSO Technical/Implementation information: https://www.kurzweiledu.com/files/ts/ClassLink_SSO_Integration_with_Kurzweil_3000.pdf

SAML 2.0

SAML SSO allows for the secure exchange of authentication data between the customer and a service provider. A customer must have a SAML identity provider, provide metadata, and regular roster uploads for implementation.

Summary

• • • • Use SAML credentials to access Kurzweil 3000 tools.
      • Requires regular roster uploads through our roster service (SFTP transfer of formatted CSV).
      • Requires test SAML user credentials to finalize configuration.
      • Requires use of unique SAML URL to login to kurzweil3000.com through SAML portal.
      • Requires additional installation of unique authorizer utility (exe and msi) to enable SAML SSO for Kurzweil 3000 Windows and Mac installed clients.

Documentation

• • • • SAML SSO Technical/Implementation information: https://www.kurzweiledu.com/files/ts/SAML_SSO_Integration_with_Kurzweil_3000.pdf

2.23. Password reset and account activation emails not working or going to SPAM

Issue:

Emails from our organization are not being received or are going to SPAM and you cannot activate the links.

Details:

Gmail based (and potentially other major mail providers) sometimes identify the emails from our organization as SPAM. When this happens, it can "strip" the important links we provide to item such as; Product Downloads, Password Resets, and the "I Give Permission" Link. If you encounter this issue, please see the solution below for assistance.

Solution:

1. In your webmail view (I.E. www.gmail.com or your school webmail site) check your SPAM folder.

2. If you see an email from us (customerservice@kurzweiledu.com or tech@kurzweiledu.com) open this email in your SPAM folder.

3. You should see an option that states "Report not Spam" on a gray banner at the top of your screen - click on this.

4. The email should now move to your Inbox, and the links should now work. If you find the links still do not work, process another password reset request here: https://www.kurzweil3000.com/forgotpassword - When the second reset request comes in, it should come in normally to your inbox and the links should be operable. If you are looking for a different type of email that is not a password reset request, please contact us so that we can send you another email after these steps are taken in order to resolve.

Information for IT professionals:

If you are experiencing this issue with your clients frequently having emails go to SPAM from our organization, please add us to your whitelist:

customerservice@kurzweiledu.com

tech@kurzweiledu.com

We also recommend whitelisting our domain:

@kurzweiledu.com

More details: https://support.kurzweiledu.com/admin?pg=kb.page&page=1550

Alternate Solution (Gmail):

3.1. General Information: Can the Kurzweil 3000 Network Server be hosted on a client machine?

Applies to Versions: Kurzweil 3000 (Win) Network

If the administrator does not have access to an actual server to install K3000 NT on, is there a way to install the Kurzweil 3000 Network Engine/Administrator on a client machine and have clients connect?

The K3000 Network Administrator and Engine can be installed on a non-server client computer. However, we recommend utilizing on a server if possible. The Network Engine/Administrator will run on a regular workstation, as long as that workstation is turned on and has a static IP address.

To clarify:

The Kurzweil 3000 Network Engine can be installed on a simple workstation computer to act as a server.

The below criteria must be met:

• The client machine acting as a server needs a static IP address
• The client machine acting as a server needs to be always on in order for clients to connect and properly keep track of licenses to go
• A local firewall may need to be unblocked for TCP port 1006  -- although most installations won't need to worry about this.
• If you have a virus scanner or protection suite on your clients, they may need to be configured to allow the Kurzweil 3000.exe to be excluded from active protections/scans in order to properly access your machine acting as a server.
• If you also want to install the Kurzweil 3000 NT client on the machine that is the server, you can do so - just point to the local loopback IP 127.0.0.1 when it asks for an IP address.

3.2. Guide: How to migrate Kurzweil 3000 Network to another server

Applies to Versions: Kurzweil 3000 (Win) Network v10 and higher.

Note 1: You need your USB License Key for these steps. If it is missing or empty (0 installs left), please contact Customer Service for a replacement. If you are outside the USA, please contact your reseller.

Note 2: If your new server is a Virtual Server, the install process is will most likely have to be done in a special way because the virtual machine is not tied to a real USB Port. Please view the Installation Information for a virtual server article.

Note 3: If you would like to preserve the "Users" folders from your previous Kurzweil server which kept user settings etc. Please view the How to locate the Kurzweil Network "Users" Data Folders on the server article.

Issue Summary:

Needing to move the Kurzweil 3000 Network Engine & Administrator to another server.

 

Steps on moving to a another server:

1. Login to the Kurzweil server with an administrator account

2. Insert your USB keydisk into an available USB port on the Kurzweil NT server, if a physical USB port is not available, please refer to the troubleshooting steps in this article so you can load key remotely.

3. Launch the Kurzweil Network Administrator program

4. Navigate to: Licenses > License Management > Read Key

5. Uninstall the licenses back to the USB Keydisk from the old server using the Uninstall button, next close out of the Network Administrator tool.

6. Uninstall the Network Administrator & Network Engine from the old server using Add/Remove programs

7. On your new Kurzweil server install the Administrator & Network Engine from the Kurzweil Network DVD or download

8. Install the license keys from the USB keydisk to new server by removing the USB keydisk from your old server and plugging it into an available USB port on the new server, then move to step 9

9. Launch the Network Administrator on the new server and Navigate to: Licenses -> License Management -> Read Key and install your licenses to your new Network Engine using the Install option, then key in the amount you wish to install

10. If the new Kurzweil server IP address is the same, you are finished

11. If new server IP address is different, follow one of these procedures to point the clients to the new server below:

12. If you feel comfortable editing the registry, do the following:

1. On one of the client machines open up regedit, by clicking Start > Run > type "regedit" (without the quotes)
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\KESI\KURZWEIL 3000\INSTALLED (x64 bit OS: HKEY_LOCAL_MACHINE\ SOFTWARE\WOW6432Node\KESI\KURZWEIL 3000\INSTALLED)
3. Change the "ServerName" key to the correct IP Address
4. Export the changed key
5. Test importing the changed key on another client machine
6. Create an Active Directory script that dishes out the exported .reg key and run it to modify all of the client machines

If you do not feel comfortable editing the registry, do the following:

Insert the network install CD or load a copy the extracted contents from the downloaded version. Browse to the Software > Utilities > NetworkBrowser.exe file > Enter your new IP address > Click OK.

3.3. General Information: How to import a list of students from a .txt file

Applies to Versions: Kurzweil 3000 (Win) Network

Issue Summary:

We have a large Kurzweil user-base implementation. Is there a way to create a .txt file of user-names and import it into Kurzweil?

Technical Steps:

For Kurzweil 3000 Network:

1. Launch the K3000 Network Administrator

2. In the Administrator window, click Users -> Add New...

3. In the Add New User window, click File... and browse to a .txt file list of the student list you want to import.

The text file needs to be in a simple format of (alpha characters only):

studentname
studentname
studentname

There are no commas or any other special characters needed.

3.4. General Information: Moving the "Users" Data to another server

Applies to Versions: Kurzweil 3000 (Win) Network

Note: This situation occurs when moving Kurzweil from one server to another and the administrator would like to preserve the Users Data Folders for the migration. If you need the full process of moving the server licences from one machine to another, refer to this article.

Issue Summary:

I changed the server for my Kurzweil program. Is there a Users folder that I can import, or get to that has all my clients old information on it that I can add to my new server?

Solution:

In order to locate the Kurzweil user folders on your server, Navigate to this location or the equivalent: C:\Documents and Settings\All Users\Application Data\KESI\Kurzweil 3000 Server\Users

You can then make a copy of the "Users" folders in this location and migrate this data to the same location on your new Kurzweil server.

3.5. Guide: Loading K3000 Network Licenses on a Virtual Server

Applies to Versions: Kurzweil 3000 (Win) Network

Important Notes

• You need your USB License Key for these steps. If it is missing or empty (0 installs left), please Contact Customer Service for a replacement. If you are outside the USA, please contact your reseller.
• Your virtual server will need a static IP address with TCP port 1006 open.

Issue Summary

An administrator is trying to install the licenses from the Kurzweil USB license key to a Kurzweil Network Engine.  This machine being used is a virtual server and as such may have no direct access to a physical USB port.

Troubleshooting Steps

Before you implement the below steps, please read below:

The Kurzweil 3000 Network Engine (i.e. licensing server) is not officially supported to run on a virtual server.

There have been reports of customer's license files being corrupted when their Kurzweil 3000 Network Engine (Kurzweil licensing server) is hosted on a virtual server machine.  However, we have not been able to internally reproduce this issue.

In an attempt to avoid license file corruption:

• Perform regular backups of your server, so you can restore it if something happens.
• Make sure your virtual server stays "running" least 95% of the time.

Steps:

1. Close out of the Kurzweil 3000 Network Administrator app if it is running on the virtual server.

2. Install the Kurzweil 3000 Remote Administrator app (from the installation DVD or download) onto a physical standalone "real" computer with its own USB port.

3. After installation, go through in-software registration chute to activate the new Remote Administrator app if prompted.

4. Place the USB Licence Key into the "real" computer's USB port.

5. In the new install of the K3000 Remote Administrator (which is essentially a second Kurzweil 3000 Network Administrator app), click Tools > Options.  In the Options window, enter the IP address of the virtual server.  This will point the active Kurzweil 3000 Network Administrator app to the Kurzweil 3000 Network Engine (i.e. licensing server) hosted on the virtual machine, and let you administrate it. Please note only one instance of the Network Administrator app can be running at the same time, this is why we closed it on the server in step 1.

6. Restart the Kurzweil 3000 Network Administrator.  In the Licenses menu, click on License Management... and follow the prompts to install licenses from the Licence key.

7. After it is installed, close the Remote Network Administrator and then open the one on your virtual server to verify the license count under Licenses > License Managment. The installed value is what you would want to confirm.

3.6. General Information: License-to-Go and Remote License-to-Go

Applies to Versions: Kurzweil 3000 (Win) Network

Issue Summary:

What is  "License-to-Go" and "Remote License-to-Go"?

Technical Information:

License-to-Go:

License-to-Go's are granted to a computer that is temporarily connected to the network. For example, an administrator installs a regular Kurzweil 3000 Network client on a laptop. From the Kurzweil 3000 Network Administrator program, the administrator chooses the particular student from active user list, and selects "Grant License-to-Go." The administrator then selects the amount of time the license will be checked out for. There will be one less available license available on the server once the license is "checked out".

Issuing a License-to-Go would be similar to checking out a library book (a license) by going into library and speaking with a librarian. The book will be gone for as long as it was checked out, or until it's returned.

Remote License-to-Go:

The Kurzweil 3000 Network version will come with a Remote Client install option. This client is different from the regular Kurzweil 3000 NT client. The client does not have to be connected to the network, ever in order to run but does have a limitation of only being able to be checked out for a year at a time. When you run a remote client for the first time it will give you a system code. The Admin then takes this system code and then generates a Remote License-to-Go Code by entering the System Code into the Network Administrator program. This Remote License-to-Go can be granted for a specified amount of time. The Administrator or client user, will then enter this remote code into the remote client window. Just like the normal License-to-Go option, a remote version reduces your available licences by 1 for the duration of the check-out.

Using the above library book analogy, Issuing a Remote License-to-Go is like checking out a library book over the phone instead in-person, by giving a number and getting a number back. You will receive access to the book (license) as soon as it's checked out.

Additional Remote Client/Remote License-to-Go Information:

The Remote Client is used to generate a system code for a generated Remote License-To-Go code. To create a Remote License-to-Go code there are a few requirements:

1. You will need the clients System Code (When attempting to start the remote client they will get an overlay with a System Code).

2. You will need the clients system Time Zone, and Regional Settings.

3. On the Network Administrator system, set the Time Zone to the same as the Client Machine.

4. Open the Kurzweil Network Administrator and go to Licenses > Generate Remote License-to-Go.

5. Enter the client System Code in the appropriate field and set the appropriate lease time. A code will be generated.

6. Enter the generated code into the clients window

7. If the client machine prematurely expires before the time-frame is up, you may need to generate another RL2GO or L2GO. You will most likely have to specify that it is for "Any User" when you generate another one before the first expires. The first license should expire when the original expiry date has been reached.

3.7. Guide: Running a report using the Kurzweil 3000 Network Administrator

Applies to Versions: Kurzweil 3000 (Win) Network

Steps for Running a Report using the Kurzweil 3000 Network Administrator

1. Physically (not remote) Log into the server as an administrator with the network engine on it. Do not use the Remote Administrator, or any other Remote software to log in to your Kurzweil server.

2. Launch the Kurzweil 3000 Network Administrator

3. Go to the Tools tab and down to Options...

4. Verify that the Network Engine Address is 127.0.0.1 (loop-back address)

5. Go to the Tools tab and lock the Network Engine

6. Disconnect any user in the users window

7. Go to the Reports tab and down to "Update Database"

8. Go to the Reports tab and "Run Report"

Troubleshooting Tips if the Report will not run

• Navigate to Tools -> Options..., and make sure Log User Statistics is check marked
• Log into the network engine machine as the administrator
• Do not use the remote administrator to run the report
• Make sure all users have write permissions to the users folder, located here or the equivalent: C:\Documents and Settings\All Users\Application Data\KESI\Kurzweil 3000 Server\Users

3.8. Error 102 - The license-to-go could not be validated

Applies to Versions: Kurzweil 3000 (Win) Network

Issue Summary:

Using the Kurzweil 3000 Network Administrator to issue a License-to-Go to a limited user account will result in a 102 Error (the license-to-go could not be validated, perhaps because you are a limited user).

Troubleshooting Steps:

The Kurzweil 3000 Network License-to-Go and Remote License-to-Go both require that the client be used by an account with local administrator access.  If you receive the above error, you'll need to ensure that the account has local administrator access to the machine.

If the account has local administrator access and is running on Windows Vista or higher, the issue may be related to User Account Control.  On the client machine navigate to this location: C:\Program Files(x86)\Kurzweil Educational Systems\Kurzweil 3000. Right click on the kurzweil 3000.exe and select "Run as Administrator". After the Kurzweil client launches (it may ask you to authenticate), try to issue a License-to-Go to the limited client.

Note:  Our development team is aware that customers would like to be able to use the License-to-Go and Remote License-to-Go features with limited user accounts.  This is currently an issue under investigation.

3.9. Error during uninstall of K3000 Network Server Engine

Applies to Versions: Kurzweil 3000 (Win) Network

Issue Summary:

When trying to uninstall the Kurzweil 3000 Network Engine using add/remove programs in the control panel an error occurs, "Uninstallation Canceled, Fatal Error during uninstall". This may happen if the network license keys have not been removed.

Troubleshooting Steps:

If possible, try removing your network license keys back to your keydisk and then try the uninstall again.

If this is not possible, please follow the steps below:

1. End the Kurzweil 3000 Network Engine service. Click Start -> Run command: -> (type in the run box "services.msc" without the quotes -> find the Kurzweil 3000 Server service -> Right click on the service -> Stop

2. Delete the license key file from your server (note this wipes out your licenses so have a new license key ready)  Navigate to C:\ProgramData\KESI\Kurzweil 3000 Server and delete the "Server.k3l" file.

3. Attempt again to uninstall the Kurzweil 3000 Network Engine using Add/Remove programs in the control panel

4. Restart after the uninstall

5. Install your new Network Engine from the DVD or use your download to re-install.

4.1. General Information: Kurzweil Scanner Compatibility and Information (Win/Mac)

Updated: July 2023

Supported Scanners

Traditional Devices

(Kurzweil 1000/3000 for Windows)

Canon Lide 400 (Flatbed, USB)
HP ScanJet Pro 3500 F1 (ADF, Flatbed, USB, Network)
Canon PIXMA TR7020a (ADF, Flatbed, USB, Print, Copy)
Epson DS-1630 (ADF, Flatbed, USB)

(Kurzweil 3000 for Mac)

Canon Lide 400 (Flatbed, USB)
HP ScanJet Pro 3500 F1 (ADF, Flatbed, USB, Network)

Legacy Scanners

Legacy devices are previously supported devices that are no longer available for retail purchase.

Legacy Traditional Scanners

(Kurzweil 1000/3000 for Windows/Mac)
Canon ImageFORMULA DR-F120 (ADF, Flatbed,USB)
HP Scanjet Pro 2500 F1 (ADF, Flatbed,USB)

Legacy Document Cameras

(Kurzweil 1000/3000 for Windows)
Hovercam T5, Solo 8 (Not 8 Plus/Ultra)

(Kurzweil 3000 for Windows)
Kodak Sceye

 

 

Note: If you are using a Kurzweil 1000 or a Professional version of Kurzweil 3000, you can scan images directly into Kurzweil. For this, you will need to use a scanner that is compatible with your version of Kurzweil. To determine if your scanner is compatible see the above list or continue reading below.

Note: If you already have a working scanner and want to test its compatibility outside of our supported list (see above), the easiest way is to sign up for a free Trial Edition of Kurzweil for testing purposes.

Note: If your scanner is not compatible with Kurzweil, you can always scan in images as PDF or another supported image type using your scanner's bundled software or Windows/Mac built-in scanning software and then opening those image(s) inside Kurzweil 1000 or Kurzweil 3000 for automatic conversion to a Kurzweil file type.

Note: Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

Kurzweil 3000 for Windows

Kurzweil 3000 for Windows is designed to work with scanners that use a TWAIN driver for your Windows operating system. For example, if Windows 10 is your operating system and you want to use a scanner that is compatible with Kurzweil 3000, then you will need a scanner that uses a TWAIN driver made for Windows 10.

The vast majority of scanners use TWAIN drivers, but to ensure compatibility with Kurzweil and your operating system you should always check with the manufacturer first. To ensure performance, we also recommend the use of standalone scanners and not printer-fax combination devices.

Kurzweil 1000

Kurzweil 1000 has identical compatibility requirements as Kurzweil 3000 for Windows.

Kurzweil 3000 for Macintosh

Kurzweil 3000 for Macintosh is designed to work with scanners that interface with Mac OS X's built-in Image Capture application using Image Capture drivers. We highly recommend using one of our supported scanners if scanning directly into Kurzweil on a Mac.

Frequently Asked Questions (FAQs):

What are the advantages of scanning directly into Kurzweil?

If a user has difficulty using a computer, scanning with a separate program and then opening the image file into Kurzweil for conversion can be quite a difficult process. For such a user, it is helpful to give them the ability to scan pages from the scanner directly into Kurzweil as a .kes file by simply clicking a prominent button on the Kurzweil menu.

From a technical perspective, images scanned directly into Kurzweil may benefit from Kurzweil's scanning capabilities (deskew, auto-alignment, etc.). Some scanner software may not have Kurzweil's scanning capabilities.

In environments where individual users are not responsible for scanning their own materials, the logistical and administrative advantages of scanning directly into Kurzweil are not as significant. Scanning as a .pdf file first may provide a handy source file, as a .pdf scan of a book or document could potentially have many uses outside of Kurzweil.

If I buy a scanner that is not on the supported list but meets the requirements will it work?

Even if a scanner has a TWAIN or Image Capture that does not 100% guarantee it will work, which is why we recommend using one of our supported scanners if possible.

There's a scanner I want to purchase but it does not meet compatibility requirements. Will it work with Kurzweil 3000?

If a scanner does not have a TWAIN series driver for Windows, you will not be able to scan directly into Kurzweil.

If a scanner does not have an Image Capture driver for Mac, you will not be able to scan directly into Kurzweil.  

Please refer to our supported scanners list at the top of this article and use a supported scanner if possible.

My scanner meets the compatibility requirements, but when scanning into Kurzweil it malfunctions. What can I do?

1. Your scanner will not work inside of Kurzweil if it's not properly installed or functioning with your computer's operating system. Verify that the scanner works in Windows or Mac by using your scanner software or the Operating System scanning utility. I.E. if you're using a Macintosh, verify that you can scan using your Macintosh's built-in Image Capture application for testing. If your scanner is malfunctioning outside of Kurzweil, try rebooting your computer first and trying again. If the issues persist after a reboot outside of Kurzweil when scanning, please contact your scanner manufacturer for technical support.

2. If possible, download and install the latest software/drivers for your scanner from their manufacturer's website. Updating or reinstalling your scanner drivers will often fix scanning problems.

3. If your scanner is only malfunctioning within Kurzweil, please contact our technical support department. We may be able to modify settings for the TWAIN driver, improving how it interfaces with Kurzweil. Although this troubleshooting process usually results in success, it is not 100% guaranteed to work. If you wish to troubleshoot on your own, this section on our KB may be helpful.

Always update Kurzweil before you attempt troubleshooting

Before you attempt any troubleshooting steps or contact us for technical support, it's always a good idea to make sure your version of Kurzweil 3000 is updated. A troubleshooting solution may not work if you're using an outdated version. Often you may find that simply updating Kurzweil (i.e. patching) will automatically fix your problem.

The most simple way to update Kurzweil is through its built-in updater: on the Kurzweil 3000 menu click Online -> Updates... and follow the prompts to download and install the latest update (i.e. patch) found by the auto-search.

For further details on how to update your version of Kurzweil, please follow this link: Download and install the latest Kurzweil 3000 patch

Do we recommend a high-end scanner for use with Kurzweil 3000 to perform large-scale document production scanning?

If you're interested in large-scale document production scanning, it's recommended to purchase a high-end scanner and use the scanner's bundled software to scan as a multi-page .pdf or .tif file. 

After scanning as a multi-page .pdf or .tif, open that file directly into K3000 to convert it into Kurzweil 3000 file.

Another idea is taking your physical content to a facility that provides scanning of documents etc. into PDF form for a small fee.

4.2. General Information: Scanning recommendations

Please see below for recommendations when scanning content into Kurzweil:

• Whenever possible, locate reading material in a supported electronic format which may eliminate the need to scan.
• If for some reason your scanner is not compatible directly with Kurzweil, scanning to a PDF with your scanning software is a valid option.
• Use the highest quality source material possible (no pen/pencil marks, smooth and flat, free of smudged text, etc...).
• Avoid scanning newsprint.
• Close the lid of the scanner completely, or if using a document feeder, insure proper alignment.
• Test the quality of scanned material before continuing the full process (Is the primary text reading well? Does the material read in order for the most part?).
• Save often while scanning between pages.
• Scan material in logical segments (chapters) versus an entire book to avoid extremely large files, this will increase compatibility.
• Try scanning in both black/white and color to determine which provides the best results.
• When necessary, adjust scan settings in the Tools>Options>Scanning menu.
• Adjust the brightness of the scan, if needed.
• You can even adjust the scanning language to better support English Language Learners, changing the reading language before scanning will achieve this.
• When scanning is complete, it's recommended to use the Zone Editor to make necessary corrections, for example the reading order may need adjustment in some cases.
• Be sure to back up your original scanned materials before making edits to another location in order to help prevent data loss, especially for a larger scan.

4.3. General Information: Scanner setting changes that fix most scanner issues (Win/Mac)

Last Updated: December 2019

Applies to all versions of Kurzweil 3000 (Win/Mac)

*First read this article for general scanner support information: http://support.cambiumtech.com/index.php?pg=kb.page&id=1220

Note: If you find that your scanner is not compatible with Kurzweil, you can always scan in images as .pdf or another supported image type using your scanner's bundled software or your OS scanning software, and then open the scanned files directly inside Kurzweil. If you are scanning multiple pages, it's best to use the multi-page option before starting your scan.

Issue Summary:

The scanner is not working properly with Kurzweil. Your scanner may fail to initialize or Kurzweil may crash during the scan process. Kurzweil may also not stop scanning or only scan the first page.

Basic Troubleshooting (Win/Mac)

Before attempting troubleshooting, it is best practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

If you get an error/scan fails:

1. Make sure Kurzweil is not open.

2. As your scanner may be locked up, please power off your scanner and power it back on, then reboot your computer.

3. When your reboot is complete, make sure your scanner is in the "ON" or "Ready" state, open Kurzweil and attempt to scan.

Macintosh first time scan:

When you first scan with Kurzweil you have to select a device from the left pane. You are looking for a “Show” button that may need to be expanded with and arrow > under shared devices. Please select your scanner device for the scanning window to function.

Advanced Troubleshooting (Windows)

First, try changing your scanner source in Kurzweil via the Scan Menu > Scanner Source > Select scanner option. There will most likely be multiple devices in the list for your scanner that you own. Try one of the alternate choices. Please be aware that this may lock up your scanner device if it fails. If that happens, you would need to power cycle your scanner and or reboot your computer and try again.

If above does not help, please see the below information on how to use our scanner diagnostic tool:

1. Open the following folder: C:\Program Files (x86)\Kurzweil Educational Systems\Diags  - If you cannot find the Program Files (x86) folder, check in C:\Program Files\Kurzweil Educational Systems\Diags instead.

2. Open the ScanConf.exe application by right-clicking it and selecting "Run as Administrator". If you do not have this option, please check with your IT department if you are at a school or work site, otherwise launch normally.

3. At the top-left section of the active window, there is a selection field used to select the scanner devices installed on your computer. Select all the choices listed there one at a time and check the "Ignore this Scanner" box for each one.

4. After ignoring each scanner available, go back to the list and select the listing that also has the (TWAIN) option. You want to uncheck the "Ignore this scanner" box for that device only. In other words, you want to ignore all scanner listings but this one. The (TWAIN) option is typically the most compatible driver. You may have more than one listing that has (TWAIN) in the name, please select the listing for your scanner that only has (TWAIN) and the name of the scanner if possible, i.e. : Canon LIDE 400 (TWAIN)

5. With the TWAIN driver selected and not ignored: Change "Hold Scanner" to Never, and "Simulate Xfer Ready" to Always On.. Click the "Done" button to close out of the "Scanner Configuration" window.

6. Launch K3000 and select Scan -> Scanner Setup -> Select Scanner -> and then select the (TWAIN) driver to initialize.

7. Try scanning with Kurzweil. If you still have issues, it's best to contact technical support.

Advanced Troubleshooting (Mac)

These settings typically work best for OCR accuracy and compatibly when scanning in Kurzweil 3000 Mac:

Document Kind: Color

Resolution: 300 DPI

Paper Size: A4

UNCHECK “Use Custom Size”

Format: PNG

If the above settings do not help you and you have tried the basic troubleshooting steps, please see below:

1. Install the full software package for your scanner, it's typically best to download the latest version from the manufacturer's website instead of using the install disc that it may come with.

2. After the software is installed, try scanning through Applications->Image Capture on your Mac.

3. If this works, there is a good chance it will work in Kurzweil, close out of the scanner software.

4. Attempt to scan via Kurzweil.

If scanning works in step 3 but does not work in step 4, try the following solution below:

1. Close out of Kurzweil

2. Uninstall the scanner's software by going to the Applications folder and dragging the scanner's software to the trash, or running the uninstaller if it has one.

3. Remove the scanner's USB cable from the computer

4. Go to the Hard Drive/Library/Image Capture/Twain Data Sources folder

5. Delete all of the .ds files that you find there (Please note that this will wipe out any scanners you may have installed on your Mac)

6. Go to the scanner manufacturer's website and download the latest scanner driver package

7. Install the downloaded driver package making sure you follow the steps from the scanner manufacture's website

8. Reboot the machine

9. Plug in the scanner and wait for it to initialize

10. Try scanning through Applications->Image Capture

11. If successful, close Image Capture.

12. Try scanning once more in Kurzweil.

4.4. General Information: Scanner Configuration (ScanConf.exe) FAQ (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000/1000 for Windows

What is the Scanner Configuration Utility?

It is an application included with Kurzweil 3000/1000 (K3000/1000) that can be used to change how Kurzweil interfaces with a scanner driver.

If an initialized scanner in K3000/K1000 does not scan correctly, then you can use the Scanner Configuration Utility to possible fix it.

Where is the Scanner Configuration Utility located?

The application file is normally located here: C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe

The application installs with the K3000/K1000 software.

Is there a way to save the ScanConf.exe settings and then distribute them to other computers?

Settings get modified and then saved within a file called TWAINInterface.ini in a user's application data folder:
%appdata%\KESI\

(e.g. C:\Users\[username]\AppData\Roaming\KESI\TWAINInterface.ini)

 

4.5. General: Updated TwainInterface.ocx - scanner troubleshooting settings file fix (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 on Windows; May also apply to other versions of Kurzweil 3000 and Windows

Guide:

If your scanner is having difficulties scanning directly into Kurzweil 3000 (K3000), before you attempt troubleshooting utilizing the ScanConf.exe diagnostic app (noted in other articles), it is recommended to replace the TwainInterface.ocx file on your computer. This file controls how K3000 interfaces with your scanner's TWAIN driver.

Download the attached TwainInterface.ocx (updated for K3000 v14, 2015) file and Copy and Replace it in Program Files (x86)\Kurzweil Educational Systems\Common Files folder on your computer.

4.6. Error: Scan function inaccessible after registration (Win/Mac)

Last Updated: July 2015

Applies to versions: Legacy versions of Kurzweil 3000 for Windows and Macintosh

Issue Summary:

The Scan button/function becomes inaccessible (it cannot be clicked and becomes grayed out) after activating/registering Kurzweil 3000.

Older legacy versions of Kurzweil 3000 (K3000) were sold and operated in different editions, with some features and fuctions locked down. The LearnStation edition does not have the ability to scan, OCR, or open PDF files for conversion with K3000.

If you're using an older version of K3000, check which edition you're using by clicking on Help > About Kurzweil 3000 in the menu. If the version information reads LearnStation, it means that when you activated/registered the software, it locked certain features, such as scanning.

Current versions of K3000 do not have any locked features. So if you upgrade to the latest version, you will be able to conduct scanning.

Contact our Sales team to find out more about upgrading: https://www.kurzweiledu.com/ContactSales.php

 

4.7. Error: Unable to Initialize Scanner

"Unable to Initialize Scanner" Last Updated: July 2015

Applies to versions: Kurzweil 3000 for Windows

Issue Summary:

You receive the error message "Unable to Initialize Scanner" when attempting to scan in Kurzweil 3000 (K3000).

Troubleshooting Steps:

Most likely you received this message because:

a) You have the wrong scanner driver selected in K3000 for use. To change your scanner driver, within the K3000 menu, click on Scan > Sanner Setup > Select Scanner... select the TWAIN driver listed for your scanner. For example, if you're using an Epson 5590 scanner, select the Epson 5590 TWAIN driver for use. Do not select the scanner drivers noted as WIA.

b) Your scanner software or drivers are not installed properly. If this is the case, please visit your scanner manufacturer's website and search for a software/driver package for your scanner. Download and install that pacakge before attempting another scan in K3000.

c) Your scanner is not connected to your computer properly or turned on. Check your connections and indicator lights.

4.8. Scanner incompatibility

Issue:

If a scanner does not have a standard Windows TWAIN driver, the scan option directly in Kurzweil 3000 or Kurzweil 1000 will not allow it to function. In these cases, it's best to scan to PDF first and then open the document in Kurzweil, which should be an option in the software that comes with the scanner in question.

Details:

It is typical that a "Mobile" scanner will have this sort of issue, however some mobile scanners do indeed have Twain. The purpose of this document is to identify the ones that specifically do not have TWAIN, as we come across them.

List of known Non-Twain devices:

-Fujitsu ScanSnap

-Xerox Mobile Scanner

The above non-twain devices are incompatible when scanning directly into Kurzweil.

4.9. Configuration: Brother Scanners

Welcome to the Brother Scanner configuration site. Below you will see a list of configuration changes made to specific models of Brother scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

MFC-7360N	MFC-J475DW	DSmobile 600
DCP-7065DN	MFC J450DW	MFC-665CW
MFC-J435W	MFC-J650DW

 

MFC-7360N

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows 7; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Brother MFC-7360N (AIO Laser Printer) scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Brother MFC TWAIN driver

Hold Scanner: Never

Native Scan: On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Brother MFC TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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MFC-J475DW

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows 8 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Brother MFC-J475DW scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

Note that the solution below will not work with the ADF portion of the scanner. Utilize the default TWAIN driver to utility the ADF. Utilize the WIA-TWAIN (with the below settings) to scan using the flatbed.

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the WIA-Brother MFC-J75DW (TWAIN) driver

Force Scanner Ready: On

Initialize ADF: Initially Disabled

Force ADF Ready: Off

Require ADF Ready: Off

Hold Scanner: Never

Native Scan: Off

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the WIA-Brother MFC-J75DW (TWAIN) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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DSmobile 600

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v13 on Windows 8 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Brother DSmobile 600 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Note that Scanner does NOT support duplex, per specs. Scanner is a single feed but will allow you to feed another page if you load it within 5-10 seconds of the previous page.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the WIA-Epson 3620 (TWAIN) driver. Note that the TWAIN only driver will not work.

Native Scan: On

Hold Scanner: Never

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the WIA-Epson 3620 (TWAIN) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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DCP-7065DN

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v13 on Windows 7 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Brother DCP-7065DN scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the WIA-Brother DCP-7065DN TWAIN driver and click OK to initialize it. Make sure to select the driver that is both noted as WIA and TWAIN.

5. Attempt to scan a document in K3000 as normal.

Note it may not be possible to successfully scan using the flatbed portion of the device. Using the WIA TWAIN driver it should be possible to scan using the feeder.

 

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MFC J450DW

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v14 for Windows; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Brother MFC J450DW scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the TW Brother MFC J440DW (TWAIN) driver

Force ADF Enabled: Off

Require ADF Ready: Off

Hold Scanner: Never

Canceling Scan: Fast Cancel

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K10000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

 

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 MFC-665CW

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 for Windows XP; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Brother MFC-665CW scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Brother MFC-665CW TWAIN driver

Native Scan: On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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 MFC-J435W

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v14 for Windows 7; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Brother MFC-J435W scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the TW Brother MFC-J435W (TWAIN) driver

Force ADF Enabled: Off

Require ADF Ready: Off

Hold Scanner: Never

Canceling Scan: Fast Cancel

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

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 MFC-J650DW

Applies to Versions: Kurzweil 1000 v14 for Windows; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Brother MFC J650DW scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the TW-Bother MFC-J650DW LAN (TWAIN) driver.

Force ADF Enabled: Off

Hold Scanner: Never

Native Scan: On

Canceling Scan: Fast Cancel

Force Duplex Supported: Off

Simulate Xfer Ready: Always On

For all other settings listed, do not change them. Click the Done button to apply the settings

7. Run K10000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

 

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4.10. Configuration: Canon Scanners

Welcome to the Canon Scanner configuration site. Below you will see a list of configuration changes made to specific models of Brother scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

DR-2010C	DR-2580C & DR F-120 (ADF)	DR-3080CII
DR-9080C	MX890	Pixima MX882

 

 DR-2010C

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 for Windows; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Canon DR 2010C scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Canon DR 2010C (TWAIN) driver

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Canon DR 2010C (TWAIN) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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 DR-2580C & DR F-120 (ADF)

Last Updated: October 2015

October update: Confirmed to also work with the *Canon DR F-120 which is a flatbed with ADF Duplex scanner.

*For the DR F-120 it's reccomended to go to Scan > Scanner Setup > Scanned Page Size and adjust to 8.5 X 11 if scanning normal pages, it defaults to 8.5 X14.

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

You may encounter issues scanning with a Canon DR 2580C or the DR F-120 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Canon DR 2580C or DR F-120 TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Canon DR 2580C TWAIN or the DR F-120 TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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 DR-3080CII 

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

You may encounter issues scanning with a Canon DR-3080CII scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the DR-3080CII TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the  DR-3080CII TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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 DR-9080C

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 for Windows 7 x86; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Canon DR-9080C scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Canon DR-9080C TWAIN driver

Force ADF Loaded: On

Native Scan: On

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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 DR-3080CII

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

You may encounter issues scanning with a Canon DR-3080CII scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the DR-3080CII TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the  DR-3080CII TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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 Pixima MX882

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 for Windows 7 x64; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Canon Pixima MX882 Scanner scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Canon Pixima MX882 Scanner TWAIN driver

Native Scan: Off

Hold Scanner: Default

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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4.11. Configuration: Dell Scanners

Welcome to the Dell Scanner configuration site. Below you will see a list of configuration changes made to specific models of Dell scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

 MFC-V505

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

You may encounter issues scanning with a Dell V505 All-In-One scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Dell V505 TWAIN driver

Force Scanner Ready: On

Native Scan: On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Dell V505 TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.12. Configuration: Epson Scanners

Welcome to the Epson Scanner configuration site. Below you will see a list of configuration changes made to specific models of Epson scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

WorkForce WF-3620

Perfection V550

 

 WorkForce WF-3620

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v13 on Windows 7 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Epson WorkForce WF-3620 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Epson 3620 TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Epson 3620 TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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 Perfection V550

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v13 for Windows 8; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Epson Perfection V550 scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Epson Perfection V550 (TWAIN) driver

Initialize ADF: Initially Disable ADF

Brightness Uses Threshold: on

Hold Scanner: Never

Force Duplex Supported: Off

Click the Done button to apply the settings

7. Run K10000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

8. Before you attempt to scan, make sure you have K1000 set to use the ScanSoft OCR Engine.

 

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4.13. Configuration: Fujitsu Scanners

Welcome to the Fujitsu Scanner configuration site. Below you will see a list of configuration changes made to specific models of Fujitsu scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

FI6110

FI6670

 

 FI6110

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v14 for Windows 7 x86; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Fujitsu FI6110 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

Download/install Fujitsu's PaperStream IP scanner driver.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Select the PaperStream IP fi6110 [twain] driver

Hold Scanner: Never

Force Duplex Supported: On

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Select the PaperStream IP fi6110 [twain] driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

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 FI6670

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v14 for Windows 7 x64; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Fujitsu FI6670 scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Fujitsu FI6670 (TWAIN) driver

Hold Scanner: Never

Force Duplex Supported: On

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K1000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

8. Make sure to save your settings in K1000 if the scan was successful.

 

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4.14. Configuration: HP/Hewlett Packard Scanners

Welcome to the HP Scanner configuration site. Below you will see a list of configuration changes made to specific models of HP scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

First Page Scans Repeatedly	Windows Vista Tablet/Touch PC	Scanjet 5590 Digital Flatbed
Scanjet N8400 (ADF)	Scanjet N8460	N9210
Scanjet 8270

First page repeats for every new scan

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 on Windows XP; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

When scanning with an HP scanner into Kurzweil 3000 (K3000), you may encounter a specific probem: the first page keeps on repeating after the first scan. This normally occurs with certain HP Scanners due to the TWAIN cache not properly clearing between scans.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the TWAIN driver for your scanner (you do not want to select the driver that says both TWAIN and WIA)

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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issues using a Win Vista tablet or touch PC

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows Vista; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may receive the error " hpqscnvw has stopped working" when attempting to scan with an HP scanner on a Tablet or Touch PC using Windows Vista.

Troubleshooting Steps:

This is an issue with the Vista Tablet PC Service and the HP scanning software. Vista in most cases utilizes the Tablet PC Service for touch features. To verify this is the actual issue you can disable the Tablet PC Service and try to scan again.

HP at one point had a patch or updated software that resolved this issue. Please search HP's website for the latest version of your scanner software and drivers.

 

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ScanJet 5590 Digital Flatbed

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 on Windows XP; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a HP ScanJet 5590 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Download and install the HP Alternative Minimum TWAIN Drivers. This driver package should be available on HP's website.

5. Close out of K3000.

6. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

7. In the Scanner Configuration window, use the following settings:

Select the HP ScanJet Scanner (TWAIN) driver (aka the Alternative Minimum TWAIN driver you just installed).
 

Native Scan: ON

Hold Scanner: NEVER

Simulate Xfer Ready: ALWAYS ON

Ignore the HP 5590 WIA device if listed

Click the Done button to apply the settings

8. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the HP ScanJet Scanner (TWAIN) driver and click OK to initialize it.

9. Put a couple pieces of paper in the scanner that has text on both sides. In the Kurzweil 3000 menu, click Scan

10. Once you start scanning, a box will come up with prompting you to choose single- or double-sided. If you choose double-sided, then the scanner will duplex even if double-sided scanning is not used in the K3000 menu. If you choose single-sided, single sided scanning will work as normal in K3000. If the uses marks double-sided in the K3000 menu, then the pages must be flipped over after a paper stack is scanned to scan the opposite sides -- the duplex mechanism will not be used in the scanner.

 

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ScanJet N8400 (ADF)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 on Windows XP; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a HP Scanjet N8400 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the HP Scanjet N8400 Series Document (this is the TWAIN driver) driver

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the N8400 TWAIN (does not say WIA) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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ScanJet N8460

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows 7 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Hewlett Packard ScanJet N8460 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the HP N8460 TWAIN driver (do not select a driver if it contains the label WIA)

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the HP N8460 TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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N9120

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v13 on Windows 7 x64; May also apply to other versions of Kurzweil 1000 and Windows

Issue Summary:

You may encounter issues scanning with a HP N9120 scanner in Kurzweil 1000 (K1000). Specially, duplexing may not occur when scanning through the ADF. Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K1000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure to install the ISIS/TWAIN Drivers and Utility package on the computer.  This will install a special "Document" TWAIN driver for the scanner.  This "Document" TWAIN driver  is not included in the regular "TWAIN Driver and Utilities" package on HP's website.

You can download the ISIS/TWAIN Driver package from this page: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3697394&prodTypeId=15179&prodSeriesId=3697393&swLang=8&taskId=135&swEnvOID=4063

3. Close out of K1000.

4. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

5. In the Scanner Configuration window, use the following settings:

Select the Document TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

6. Run K1000. In K1000's Scanning Settings, select the Scanner Source as the Document TWAIN driver. Make sure to save your settings file.

7. Attempt to scan in K1000.

 

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 ScanJet 8270 (8200) 

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 for Windows XP; may apply to other versions

Issue Summary:

You may encounter issues scanning with a HP ScanJet 8270 (8200 series) scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the HP ScanJet 8270 WIA driver. It's important that you utilize the driver that is WIA only, and not TWAIN and WIA together.

Native Scan: On

Hold Scanner: Never

Simulate Xfer Ready: Always On

Force Duplex: Default

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the WIA driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

Note: There is a physical switch on the 8270 scanner to enable duplexing. To conduct a duplex scan, enable the switch on the scanner and do not choose the duplex option in K3000.

 

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4.15. Configuration: Xerox Scanners

Welcome to the Dell Scanner configuration site. Below you will see a list of configuration changes made to specific models of Dell scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

 

DocuMate 3220

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 for Windows 7 x64; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Xerox DocuMate 3220 scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Xerox DocuMate 3220(TWAIN) driver

Hold Scanner: Default

Native Scan: Default

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K10000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

 

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4.16. HP OfficeJet 8720 Troubleshooting

Last Updated: Aug 2022

Applies to: Kurzweil 3000 and Kurzweil 1000

 

Problem:

The HP OfficeJet 8720 scanner may not scan properly within Kurzweil 3000 (K3000) or Kurzweil 1000 (K1000).

 

Solution:

Check to make sure you have the latest drivers installed for the scanner model from the manufacturer and that the scanner functions and scans outside of K3000/K1000 with its native software (e.g. the HP Scan app).

Next, within K3000/K1000 initialize driver in the attached pictured.

In K3000 to do this, go to Scan > Scanner Setup > Select Scanner > select the driver HP OfficeJet 8720 (Net) (WIA)

In K1000 to do this, go to Settings > Scanning > Scanner Source > select the driver HP OfficeJet 8720 (Net) (WIA) > then go to Settings > Save Settings as default

4.17. Xerox Workcenter 6515 Troubleshooting

Last Updated: Oct 2022

Combination: Xerox Workcenter 6515 + Windows 10 + Kurzweil 3000

Problem:

The device is not scanning properly.

Solution:

Make sure all the drivers are installed from Xerox Workcentre 6515 for the scanner. There are several downloads.
If you want to scan with the flatbed, you will need to do the following in K3000:

1. Scan > Scanner Setup > Select Scanner... > choose the 'Xerox TWAIN Scan USB Driver'

2. Perform your scan. You can click on the Scan tab, click the color button, then the Scan button
If you want to scan with the ADF, you will need to do the following in K3000.

3. Scan > Scanner Setup > Select Scanner... > choose the 'WIA-Xerox WIA Scan USB Driver (TWAIN)'

4. Perform your scan.

4.18. Brother DCP L2540DW Troubleshooting

Last Updated: Oct 2022

Combination: Kurzweil 1000 v14.15 + Windows 10 + Brother DCP L2540DW

Problem:

The device is not scanning properly.

Solution:

1. Exit Kurzweil.

2. Run C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe

3. Within Scanner Configuration, set the following:

Select the TW-Brother DCP-L2540DW (TWAIN) driver

Hold Scanner: Never
Native Scan: Off
Simulate Xfer Ready: Always On

Click OK.

4. Within Kurzweil, initialize that driver and attempt to scan.

4.19. Canon DR-C225 Troubleshooting

Last Updated: Oct 2022

Combination: Kurzweil 3000 v20 + Windows 10 64-bit + Canon DR-C225

Problem:

The device is not scanning properly.

Solution:

1. Exit Kurzweil.

2. Run C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe

3. Within Scanner Configuration, set the following:

Select the Canon DR-C225 TWAIN driver

Hold Scanner: Never
Native Scan: On
Simulate Xfer Ready: Always On

Click OK.

4. Within Kurzweil, initialize that driver and attempt to scan.

4.20. OpticPro A320 Troubleshooting

Last Updated: Oct 2022

Combination: Plustek OpticPro A320 (E/L) + Kurzweil 1000 v14 + Windows 10

Problem:

It appears there have been multiple OpticPro A320x models. The current models are the A320E and the A320L (L for LED lights).

However, the older OpticPro A320 model drivers (without an E or L) may resolve with simply an “A3” device name in K1000. If that’s the case, K1000 may not scan with the device properly.

Troubleshooting:

Download and install the OpticPro A320E drivers here: https://plustek.com/us/products/flatbed-scanners/opticpro-a320e/support.php

Choose to do a complete install and restart.

Before launching K1000, have the user press the scan button on the scanner to attempt a scan. This will warm the scanner up as it falls asleep constantly.

Then close out of any scanning app after the scan takes place, and then launch K1000.

Within Settings > Scanning of K1000, select Plustek OpticPro A320-TWAIN as the Scanner Source and attempt a scan with that.

4.21. HP ScanJet Pro 3000 s3 Troubleshooting

Last Updated: Oct 2022

Combination: HP ScanJet Pro 3000 s3 + Windows 10 + Kurzweil 1000 v14.14

Problem:

The device is not scanning properly.

Solution:

1. Exit Kurzweil.

2. Run C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe

3. Within Scanner Configuration, set the following:

Select the HP ScanJet Pro 3000 s3 driver

Hold Scanner: Never
Native Scan: On
Canceling Scan: Slow Cancel
Simulate Xfer Ready: Always On

Click OK.

4. Within Kurzweil, initialize that driver and attempt to scan.