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4.19. Canon DR-C225 Troubleshooting
Combination: Kurzweil 3000 v20 + Windows 10 64-bit + Canon DR-C225
Combination: Kurzweil 3000 v20.20 + Windows 11 X64 + Canon DR-C225 Mark II
Problem:
The device is not scanning properly or does not dulpex.
Solution:
1. Exit Kurzweil.
2. Run with right-click > run as admin C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe
3. Within Scanner Configuration, set the following:
Select the Canon DR-C225 TWAIN driver
Hold Scanner: Never
Native Scan: On
Simulate Xfer Ready: Always On
Click OK.
4. Run Kurzweil with right-click > run as admin or set to run as admin via compatibility.
5. Within Kurzweil, select the same driver as listed above and attempt to scan.